************Amazon Attn: Customer Service Manager***Re: Recent Purchase Through Amazon...

GetHuman5100262's customer service issue with Amazon from July 2020

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The issue in GetHuman5100262's own words
************Amazon Attn: Customer Service Manager***Re: Recent Purchase Through Amazon-Order* ***-*******-*******.****To Whom It May Concern,****I purchased a ** oz. "Starbucks **** Pink Rose Gold" coffee tumbler made by Starbucks and distributed by ABM Enterprises. I ordered it through Amazon on *******. My Amazon Order* was***-*******-*******. When I opened the package after receipt, I noticed that there were several scratches down one side of the tumbler, so I decided that I would return it for an exchange. As I was repackaging the product, I noticed that there was a price tag on the bottom of the tumbler. Imagine my shock to see a price of $**.** US, when I was charged $**.** for this tumbler. Not only was I upset that this beautiful tumbler was damaged, but now was really upset to realize that I paid $**.** for a tumbler selling for $**.**. I decided to return the tumbler for a full refund as it came with zero shipping charges due to the fact that the purchase was over $**.** through Amazon.****My biggest question at this point is whether Amazon, Starbucks or the distributor ABM Enterprises sets the prices for products. I have been a diehard Starbucks fan since moving to the Northwest ** years ago and am hoping that this price gouging is not a common practice with one of the above companies. At this point, I don't particularly care which company is at fault for the price gouging as I probably will not purchase any future items from any of these companies based on deceptive practices. I am writing to Starbucks as well with the same message. Since I was unable to purchase this item directly through Starbucks and was forced to purchase it through Amazon, I was even more surprised to seethe up charged cost related to this purchase.****I really just want to bring this situation to someone's attention within Amazon as well as within Starbucks as I feel this is a horrible way to do business and to express how very disappointed and disillusioned I feel about both companies at this time. Both companies have very good reputations in the community, so I was completely caught off guard when discovering the price differential. To add insult to injury, when my refund was processed, the price of $**.** was credited back to my account, which means I was also charged a restocking fee.****I hope that someone within your company takes a look at this issue as it is a very bad business practice and if I'm experiencing it, I'm very sure that other people are as well.****Thank you for taking the time to read this letter and I am hoping that the business practice is corrected in the future. I would hate to see Amazon or Starbucks start receiving similar letters to this one and*or terrible reviews of their products.****Sincerely,******Vicki S Elix***** NE Francis Avenue Lot ****Gresham, OR *******(***) ***-***********@***.com

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Amazon

Customer service issue
Reported by GetHuman5100262
Jul 25th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 91477 others
0 customers following this

Timeline

GetHuman5100262 started working on this issue
Jul 25th, 2020 2:33pm

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