OTP is not working .Have changed password and it says now working but it isn’t.

GetHuman5059137's Can't Login issue with Amazon from July 2020

Help with my Amazon issue
The issue in GetHuman5059137's own words
The problem: OTP is not working .Have changed password and it says now working but it isn’t.

GetHuman5059137 did not yet indicate what Amazon should do to make this right.

How GetHuman5059137 fixed the problem
I turned on * step verification to enable it.I then entered my Email from scratch and my phone number from scratch and bingo it actually worked.Apparently others have said on a USA site that the phone number disappears from time to time and you need to put it back in. *See www.amazon.co.uk*gp*help*customer*display.html?
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Amazon

Can't Login issue
Reported by GetHuman5059137
Jul 13th, 2020 - 2 months ago
Fixed
GetHuman5059137 shared how to fix
Seen by 3 customers so far
Similar issue to 90008 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman5059137 started working on this issue
Jul 13th 12:46pm
GetHuman5059137 confirmed the issue is fixed. Hooray!
Jul 13th 6:01pm