Amazon Customer Service Issues

I am unable to access my Amazon account, which I believe has been disabled due to an invalid Debit Card ([redacted]) that my bank closed following unauthorized transactions. I urgently need to regain access to my account as I regularly purchase from various sellers on Amazon and trust the platform for my purchases. Could you please assist in resolving this issue and reactivating my account for shopping on Amazon? Thank you for your help.

Hello ma'am, I'm R. Rameshkumar from Chennai. I recently placed an order for some items on Amazon. I usually order pantry items from Amazon. This time, I paid online for the items, and even though my order arrived a bit late, I didn't receive the products I ordered. Instead, I received different items. Below is my list: 1. Ordered Surf Excel Front Load 4kg - Received Surf Excel Top Load 4kg 2. Ordered blue color Pears - Received orange color Pears in a blue color Pears box 3. Ordered Head and Shoulders - Received Himalaya brand 4. Ordered green color Comfort - Received blue color Comfort I kindly request you to consider my complaint and arrange for the products to be returned or my order replaced.

I subscribed to Amazon Prime Video specifically to watch the series Picard. It met my expectations, but when I tried to cancel, my requests were ignored. Despite my attempts to communicate, I was still charged $6.99. I contacted my bank to stop the payments since I couldn't reach Amazon directly due to ineffective links on the website. I have since removed my credit card information from my account to prevent further charges. I believe I am owed a refund for the months I was incorrectly charged, as I have not utilized the service after the series ended. Please review your records to confirm my lack of usage. Thank you. Regards, A.

This is the second delivery where your driver deceived me about the location. Tonight, I was told my order was at Jimi Mall, but when I arrived there, the driver said he was at Bawadi. I drove 17 km from Jimi to Bawadi. When I got to Gate 5 as he instructed, I couldn't find him. He accused me of lying and threatened to leave in a minute. I called him, but he ignored my calls. This experience was really upsetting, and I was almost in tears.

I am having trouble signing in as they keep saying my password is incorrect. I have tried all my passwords with no luck. When they asked for my ZIP code, they mentioned it does not match my name. I believe I have a current account since they requested my phone number in an email. I need to retrieve my current account name and password to set up my TV with Firestick. I have attempted to open a new account, but that hasn't been successful. I am looking for assistance from Amazon to provide me with my account details. For communication, please reach out to me via email at [redacted].

I recently received a package from Amazon and was shocked by what I found on the box. The dried glue-like stains seemed to have a peculiar odor similar to dried semen. After contacting the delivery service, they apologized and offered me a refund on the delivery fee, which I declined as I viewed it as a minor issue. Despite my disbelief, I couldn't help but speculate that the delivery person may have had an unfortunate incident while on their route. Sharing this experience with friends and family was met with skepticism until they saw the box firsthand. It's an unsettling situation, and I wish I could share a photo to illustrate what I encountered. I can assure you this experience was real, but I understand if it's hard to believe. If anyone else has gone through something similar, I'd be interested in hearing your story.

I wanted to leave a review for Gardeners Dream regarding a tricolored Buddleia tree I recently ordered. Unfortunately, I was informed that I couldn't submit a review. I've been a frequent customer of this company since moving into my new home in October. As a senior citizen living alone, with my family in Oz, their products have been essential in establishing my garden. Gardeners Dream has been consistently prompt with orders and packaging, and I've always appreciated their help. I hope my previous reviews haven't caused any issues. I value the diligent service and care they provide, as shopping for quality items is crucial for me due to my vision impairment. I've had negative experiences with poorly packed items from other vendors, but Gardeners Dream has never disappointed me. Loyalty and trust mean a lot to me in my retirement, and I wanted to understand why I couldn't share my positive feedback. Thank you for your assistance. Regards, V.J. Yates

I wanted to make a phone call, but the published number appears to be nonexistent. I was wondering if, given the ineffectiveness of the weight loss pills, a refund could be arranged. Additionally, I received a €5.00 bonus but am unsure how to utilize it. I intended to purchase magnifying glasses priced at 15.99, which seems high compared to other sites offering them at half the price, albeit with a longer delivery time. Could I apply the bonus to this purchase at least?

I have been attempting to access our Amazon seller account for the past 6 days without success. The issue began on July 7th when we requested to cancel another Amazon buying account that shared the same email address. Despite sending over 25 emails to the Amazon seller central team through the only available link outside the platform, they have been unable to resolve the problem and reinstate our account. Although they claim the account is fully functional, we are still unable to log in. Each time we try to access the account, we receive a message stating "Account Closed" and instructing us to contact customer service to reopen it.

Subject: Confirmation of Refund for Unique Loom Versailles I was under the impression that USPS would wrap and ship the rug at no cost, but I had to pay $8.53 for wrapping it in cheap plastic. Returning the defective rug was inconvenient and burdensome as it had to be lugged to the post office. I have received the refund details for the Unique Loom Versailles Collection rug I returned to Amazon. The refund total is $71.98, and the return process has been completed. I hope to receive the refund on my original payment method soon. Thank you. Regards, Sharon R.

I placed an order on May 21st, with an expected delivery of July 6th, but it never arrived. After being given new arrival dates of July 7th to 9th, and then asked to wait an additional week, I was then informed I need to wait another 2 to 3 weeks. I am frustrated with the delays and just want a refund. The order number is [redacted]-[redacted] from Monllack. I have been in contact with them via email, but they keep asking me to wait longer. I am not willing to endure more delays and I demand my refund promptly. Thank you. Sincerely, M. Anderson.

Order number #[redacted]65-[redacted] placed on July 6, [redacted]. I received a wrong 1/2 inch small pipe instead of the correct item, which was delivered to the security guard. I raised order number #[redacted]-[redacted] on July 9, [redacted] for a replacement. However, neither the correct item has been delivered nor the wrong item collected back. Although I received a message stating that the correct item was delivered to the security guard, this is factually incorrect. The wrong item has not been collected from me, and the correct item has not been delivered to the security guard. Please replace the item promptly or provide a refund. I am questioning why your associate falsely marked the item as delivered without actual delivery. This situation has caused unnecessary hassle and frustration for me. The initial mistake was with the seller's item dispatch, followed by a second mistake or possible fraudulent activity by your delivery associate. The provided delivery agency contact number is not valid, complicating the matter further. I request a thorough investigation to address this grievance and complaint effectively.

Hello, I recently discovered that I have two Amazon Prime accounts, one billed in September for 49 euros per year, and the other in July charged at $12.99. I reached out to Amazon.fr, but they were unable to assist or provide information because I want to keep the 59 euro annual account with them. It's puzzling to me how I ended up with two accounts using the same email and personal details. I've tried to contact Amazon UK, but since I can't make international calls from France, I'm struggling to resolve this issue. Logging in has been problematic as I don't always receive the OTP code. As a 71-year-old, I'm quite upset that money has been withdrawn without proper documentation or my authorization. My French bank advised that only Amazon can stop the $12.99 payment, which I never approved. This situation has consumed a lot of my time, and I fear it has cost me a significant sum given my limited state pension. Having accessed my account today to view a Kindle book, I wonder if that prompted the login success. I also have an Amazon.com account, which I believed was the only one I needed. I would appreciate any assistance as I'm unsure how long this issue has persisted, potentially causing me financial strain. Thank you. Dave Patterson

I recently received a digital thermometer with Order # [redacted]-[redacted]. Upon opening, I noticed that the screen appeared soiled as though it had been used. The packaging did not meet the current requirements, and the item was loose in the box without a safety seal. After trying to use the thermometer, I discovered it was not working properly. The numeric display is not in English, it doesn't connect even with new batteries, and the light doesn't change color. I contacted the Seller, who requested a video showing the issues. Though my video skills are not great, I sent one. The Seller replied that the video was too long. I asked for a refund for the defective item, but the Seller offered only half the amount back and suggested taking it to a local repair shop. This response is unacceptable, and I am seeking assistance to get a full refund for this faulty product.

Good afternoon, Last week, I placed an order for some Tous sunglasses with order number [redacted]-[redacted]. Upon receiving the product, I noticed that the glasses are crooked either due to the frame or the temples. Since the product was defective, I returned it, which required me to go to the post office. After making the return, I reordered the same model of glasses with order number [redacted]-[redacted]. To my surprise, upon receiving the order, the glasses also had the same issue. I believe that as a well-known brand, "Tous" should ensure a certain level of quality for their expensive products. One time could be a mistake, but twice is not acceptable. Now I will have to go through the hassle of returning products again, resulting in a loss of time. I'm a prime customer of yours. Kind regards.

I placed an order for a plow and share rocker scheduled for delivery on May 14, [redacted]. The shipment was considered lost, canceled, and refunded. Unexpectedly, it arrived at my home on June 18, [redacted], with a return deadline of June 21, [redacted]. An agent advised that I could decide whether to keep it due to the previous loss status. Upon inspection, the package was damaged, missing parts, and lacked hardware. The return date was later extended to August 1, [redacted], but the provided UPS code has expired. Despite numerous attempts to contact you, I have finally found my way here as advised by Plow and Share. I would appreciate a UPS pickup at my residence since I am a 73-year-old lady. Furthermore, there seems to be a mix-up with the invoice numbers, as the purchase order number is [redacted]-[redacted], while the canceled order shows [redacted]-[redacted]. I seek clarification on this discrepancy and the resolution of this matter. Share and Plow suggested addressing this issue with you as the seller after unsuccessful attempts to reach you.

I canceled my Amazon Prime membership in May but was still charged in June and again in July. After looking into my account, I found out that I have been unknowingly paying for two memberships since September [redacted] - £7.99 a month for Amazon Prime and $12.99 for another American membership. I have now canceled my Amazon account entirely. I want to prevent any further charges and request a refund of £[redacted] for the unauthorized membership. It seems Amazon Prime does not use direct debit but charges through Debit Purchase- Continuous.

I received an email from Amazon about the delivery of All Day Solutions pet pee pads which I tried to cancel without success. Despite my attempts, the order was delivered to an old address and charged to a card with limited funds. I haven't bought dog pads in three years and believed I had canceled the account. Unfortunately, the cancellation did not process, resulting in the package being received by the current residents of my old address. I request a refund as I did not intend to purchase the pads. Your assistance in resolving this matter would be greatly appreciated. Nancy B. Email: [redacted] Phone: [redacted]

Hello, I recently received my order from your company, but encountered an issue with the courier. Despite receiving and signing for two items, I was only given one. When I asked about the missing item, the courier insisted that he had given me both and left. After some back and forth, I provided him with CCTV footage showing I only received one item. He then returned with the missing item. I have his voice messages and the CCTV video as evidence. Please provide a WhatsApp number so I can share this evidence and request appropriate action be taken. This incident has left me feeling quite disappointed and concerned about the courier's actions towards other customers. Thank you.

Recently, I closed my Amazon account, and today I attempted to reopen it. I found it challenging to access customer support as it seemed I needed an account to manage my account or seek assistance to reopen it. While I did eventually find the phone number, it would be more convenient if contacting customer support required fewer steps on the website. The option of Live Chat should also be more easily accessible, similar to other businesses like my local Ford Dealership. Amazon's Live Chat process is cumbersome as it involves downloading various programs. Having a straightforward Live Chat feature, like Ford, would greatly improve customer experience. Despite the inconvenience, I am ready to reach out to their customer support line, although the overall process has been frustrating.