Amazon Customer Service Issues

I received an email regarding a temporary block of my Amazon account due to unusual activity. I was instructed to log in and verify my MasterCard payment to rectify this issue within 24 hours. The customer service team is aware of the problem but is unable to disclose more details for security reasons. Access to my account and placing orders will remain restricted until the verification process is complete. Apologies for any inconvenience. Thank you.

Dear Customer Service, I recently received my order # [redacted]-[redacted], which was for a Godox V860II flash light and a Godox X1 trigger for Nikon. Unfortunately, when the delivery person arrived, the package seemed too small to contain the flash light. Upon opening the parcel and checking with the delivery person, I discovered that only the trigger was included, not the flash light. The bill inside the box, however, states that both items should have been in there. I have video evidence of the unboxing process for verification. Could you please arrange to send me the missing flash light promptly? I am ready to provide the unboxing video if necessary. Thank you, T. Mandal

My drill bit set order (#[redacted]-[redacted]) was stolen from the US Post Office. I need Amazon's assistance with this issue. I spoke to Tina from Amazon's customer service on 6/23/20, and she reached out to the dealer via email for help. She also followed up with another email to the dealer on 6/25/20 to inquire if the order was insured with the shipping company (FedEx Track #[redacted]87). The dealer asked for a copy of the letter from the US Post Office, which I promptly provided. The dealer has now responded that there is nothing more they can do, without addressing the insurance question. I am finished communicating with them and now seek Amazon's aid in addressing this matter.

Hello, I have been an Amazon customer for more than a decade and have always had positive experiences with my orders. Although this inquiry is not related to a recent purchase, I regularly use the Amazon Music application on my Windows 10 PC to buy individual music tracks for 99 p each. I am curious about the quality of these downloads, specifically the bitrate. I assume they are in MP3 format, but I would like to know if they are encoded at 320kbps or 192kbps. Additionally, I am interested in potentially converting these MP3 tracks to a higher quality, closer to CD quality. Despite having purchased many tracks from Amazon Music, I recently learned from a Hi-Fi store that they might only be in MP3 lossy format. I would appreciate any advice on improving the audio quality, if possible. I hope you can assist me with this matter. Thank you for your help. Best regards, S. Blakey

I'm seeking assistance with two issues. Firstly, I noticed a charge of $[redacted].31 on my credit card bill from Amazon dated May 3, [redacted], associated with the number Amazon Prime 1N33G05D3. However, after reviewing my orders, I couldn't find any corresponding purchase. Can you please clarify what this charge is for? Secondly, I noticed a recurring charge of $16.41 labeled as Prime Video on my statement. Upon reviewing past statements, I realized I have been billed the same amount since December [redacted]. I was unaware of being subscribed to Prime Video, as I thought it was included in my annual Prime membership. Can you explain why I am being billed monthly for a service that should be part of my existing Prime account?

I am facing severe delays with my Amazon.ca login due to receiving the one-time password hours late. Furthermore, I am repeatedly prompted to solve a captcha and faced with incorrect alerts about signing in from a new device. All I wish to do is log in to cancel my account without these inconveniences. Thank you in advance for any assistance. UPDATE July 2-20: Despite my initial complaint specifying the desire to cancel my account, your response failed to acknowledge this. Another instance today, where the OTP arrived more than 24 hours after my login attempt, highlights ongoing issues. Update #2 July 4-20: I request closure on this matter as the assistance provided has been inadequate. I will address the account cancellation independently. Your responses have not aligned with my concerns, so reviewing the initial complaint may prove beneficial.

Regarding Order ID [redacted]-[redacted] with seller GOODS4SALE, I placed an order on June 6th that has not arrived. Following Amazon's instructions, I reached out to the seller who explained that the shipping carrier lost the package. The seller has offered to replace the item from a pending backorder, with delivery expected by the weekend, or to issue a full refund. I am now unsure whether to reply directly to the seller's email or continue communication through Amazon. I am inclined to accept the replacement offer, but I request a valid tracking number for the new shipment. I believe all communication between buyer and seller should go through Amazon, so I am seeking guidance on how to proceed. Kindly inform the seller of my decision.

My friend, J.L., who has been a long-standing Prime account holder, purchased the Fire 7 Kids Edition, 16GB, for me as a Christmas gift. Unfortunately, the device has not been charging or turning on despite trying different outlets at both my home and my daughter's home. I'm aware that the product comes with a 2-year worry-free guarantee as stated on the box. Since I don't have an account and can't contact J.L., could you please provide instructions on how to process a return? I would appreciate it if you could send a return label to: Connie J. Callaghan, [redacted] Cedar Canyon Road, S.E., Marietta, Georgia [redacted]. Thank you.

I recently discovered that despite canceling my Amazon Prime account 3 months ago, I was still being charged $12.99 twice, one for a membership fee and another for a shipping charge. I contacted my bank to investigate, and it seems Amazon continued to deduct from my account post-cancellation. I did not authorize these payments as I used alternative methods for my transactions. I wish to have the 3 months of unauthorized charges refunded. The account was initially closed due to Amazon billing a now-closed credit card. I seek confirmation that this account is shut down and assurance of a full refund. Thank you, Marnita H.

I recently submitted the e-book "Covenant Principles for Marriage" by Samuel Sai to your KDP Amazon platform for sales. However, since March 15th, [redacted], I have not received any royalties for the sales. I initially used the email address [redacted] in my account, but I have since changed it to [redacted] Can you please update my email address to the current one on my account records? My account ID is AUDP64C4HN9DL, ASIN code is BOOBV1QE34, and the publication date of my book is March 15th, [redacted]. I urgently need to address an emergency situation and would appreciate prompt assistance in receiving my overdue royalties. Thank you.

For seven years, I haven't received any royalties for my e-book titled "Covenant Principles for Marriage," which has been available on KDP Amazon's e-market from March 15, [redacted], to July 2, [redacted]. Initially, I used [redacted] as my email to link the e-book in your system. The ASIN code for my book is BOOBV1QE34. Later, I updated my email from the original one on record to my current email, [redacted] I kindly request KDP Amazon to change my email on file to [redacted] for all correspondences regarding my overdue royalties for the past seven years. Please inform me about the payment method, such as international money transfer systems like "UNITY LINK" or "AFRICASTKNG," so I can receive my royalties promptly. Looking forward to your prompt response. Thank you.

Hello, I have noticed that money has been debited from my credit card without my consent lately. It seems to be due to an automatic subscription according to my bank (Amazon Prime). I have never wanted this type of subscription and did not request it directly. I do not understand why this is happening. Perhaps it is done automatically without my knowledge? I am providing the dates of the charges for which I would like to be refunded: January 31 (Amazon Prime) €5.99 February 29 (Amazon Prime) €5.99 May 31 (Amazon Prime) €5.99 May 1 (Amazon Prime) €5.99 June 30 (Amazon Prime) €5.99 June 17 (Amazon Music myoso53m5 amzn.com/bill) €9.99 I hope to hear from you soon. Thank you in advance. Courbet S. P.S. Should I directly cancel these subscriptions or anything else?

While placing the order, the estimated delivery was stated as June 30th, which was later changed to July 4th for some items and July 5th for the fan, causing disappointment. Received a notification indicating the delivery of 2 items today. A delivery person contacted me, mentioning they were near Parsiwada, explaining the close distance, but they declined to deliver until the next day. Another delivery person called later but was also unhelpful. Amazon's status claimed attempted delivery, which is inaccurate. Dissatisfied with the delivery experience, considering refraining from future orders due to these multiple complications.

I received my order, but unfortunately, it is not as advertised on the website. My order number is [redacted]-[redacted]. I couldn't find the return number on the package, so I'm unable to proceed with the return. I want to place a new order, but first, I need the item to be picked up and a refund issued. Please respond to me via email as it's the best way to reach me. I'm located in Italy, and the information on the Italian site is confusing. The vendor is aware of the issue, so that shouldn't be a problem. The product needs to be returned to Amazon. Thank you, C. G. Guardabascio

I have paid for multiple items but only received a $20 backpack out of a $[redacted] order. This includes the return of a laptop battery. Despite making eBay returns on the same day, I received a refund. I was asked to verify my identity but cannot find the email, and support mentioned they couldn't send another one. I have been communicating with Amazon daily for nearly two weeks regarding this matter. I am reaching out to inform support of the issue and will be sending bank statements to prove payment for the undelivered item with no updates. Tomorrow, I plan to contact my bank to dispute the charges for the missing items. I also subscribed to Prime, but it didn't meet the qualifications. I request a refund for that as well, included in the dispute. Additionally, I would like to consolidate my accounts due to different account numbers. Email addresses: memrle89@[redacted], memrle@[redacted], dleezyca@[redacted].

On May 13, [redacted], I purchased a 50-inch Hisense TV from Amazon. Unfortunately, when it arrived on May 15, the screen was broken. I returned the TV immediately, incurring a £43 cost. After waiting for my refund, I contacted Amazon. The representative assured me that I would receive a full refund, including the return postage cost. I had kept the receipt until then, but I disposed of it once informed of the full refund. Now, I am being asked for the receipt due to company policy, despite the TV being returned. This situation has caused me stress and made me feel vulnerable. I hope for assistance in resolving this matter. My Amazon order number is #[redacted]-[redacted]. I am simply seeking reimbursement for the £43 return cost.

Hello, my name is Prasoon, and I need to address an issue with an order placed by my friends. We ordered "Fundamentals of Physics CBSE Class XII" from the seller Mittal Books, but received the incorrect items - a "Jared Diamond Novel" and "Master Mind Question Bank." Despite contacting your team in March, due to Covid-19, our issue remains unresolved. We have not received any communication from your team and our numbers have even been blocked, which is unacceptable. We are all extremely disappointed with the level of service provided by Amazon. Is this how you typically treat your customers?

Good afternoon. I am concerned about unauthorized monthly charges on my card. In July, I discovered that $13.09 has been deducted every month for the past four months for an Amazon Prime membership I canceled on February 27, [redacted]. The charges were on March 13, April 1, June 1, and July 1, [redacted]. Skipping May because of insufficient funds is noted. I am upset about this recurring charge for a service I no longer use. I insist on a refund totaling $52.36. I have already removed my card details from my account. I intend to contact Amazon for a resolution and the return of my money.

I am encountering issues logging into my Amazon account due to various reasons. Firstly, my previous mobile device is no longer operational due to Covid-19, and I have a new one. However, Amazon does not have my new mobile number associated with my account, making it impossible to receive the one-time password. Secondly, I believe Amazon's customer support has been affected by Covid-19, as I am unable to get assistance to update my new mobile number. Additionally, the customer service number +1-[redacted] for Amazon does not seem to be working. I am based in the U.S. and typically use the U.S. Amazon website and phone number for assistance.

I wanted to purchase an Echo Dot Alexa on EMI using Amazon Pay Later, but the app indicates that I'm not eligible for this payment option. I then attempted to make a non-EMI purchase, but upon entering the pincode [redacted] for Kailashahar, Tripura, India, the app does not display the estimated delivery time for my order. Despite this, the "buy now" option is still available without showing the delivery timeframe, which has been persisting for about a week now. Please provide explanations for both of these issues.