Ordered golf shoes (amazon order ****-*******-*******, Chinese seller)on *******. Item...

GetHuman-aclinnan's Refund an Order issue with Amazon from June 2020

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The issue in GetHuman-aclinnan's own words
Ordered golf shoes (amazon order ****-*******-*******, Chinese seller)on *******. Item received ****** but wrong size. Requested return and refund from amazon on ******. Request acknowledged in email on ******, I was told “no need for further action at this time” On ****** Sent email to Seller (EOSNNA) saying item was wrong, want to return for refund. Seller has ** hrs to respond but did not. On *** filed Amazon A-Z Claim, and was told to wait * week for “review”. No response. On ******* initiated “Chat” with customer service, and told “review” would take another week and they were filing another A-Z claim, even though I had informed them That had been done. STILL HAVEN’T BEEN TOLD HOW TO RETURN THE SHOES On **** phone conversation w* customer service (India) Was told “ documentation Had been reviewed and investigation complete, would have refund in ** hrs”. On **** received email saying they would file A-Z Claim, again after telling them I had done this already. And that they would call me with more information on *******. They did not call.On **** phone conversation with customer service (India) Saying They will contact seller and I would receive refund in *-* days, but email received later said they were filing A-Z claim, yet again, and seller has another ** hours to respond...which they will not! So over * weeks from initiating refund request without any resolve.

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Amazon

Refund an Order issue
Reported by GetHuman-aclinnan
Jun 27th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 86750 others
0 customers following this

Timeline

GetHuman-aclinnan started working on this issue
Jun 27th, 2020 9:54am
GetHuman-aclinnan indicated the issue is not fixed yet.
Jun 27th, 2020 9:54am
GetHuman-aclinnan indicated the issue is not fixed yet.
Jun 27th, 2020 9:54am