Amazon Customer Service Issues

I need to update my email on file with Amazon. Unfortunately, I can no longer access my old email address ([redacted]) to change it to my new one, [redacted] I also need help canceling a Britbox subscription I mistakenly signed up for. I've been unable to reach out by phone. Being 76 years old, I find it challenging without a phone option for assistance. Please assist me in updating my email and cancelling the Britbox subscription error. I can be reached at [redacted] or on my cell at [redacted]. Thank you for helping a long-time Amazon customer like me. Ron Tesch from Cumming, GA

I was expecting a package from Amazon, a laptop, delivered by UPS. UPS claimed they delivered it to a man at an incorrect address, which is not true. I live at [redacted] Woodhenge Drive, Mattawan, Michigan, [redacted]. The ID number is 1ZH1FH100. I haven't received the package and I'm unsure how to proceed. I want either the laptop delivered to me or a refund issued. This situation is causing me stress, and I am keen to get it resolved quickly. Please contact me at [redacted]. There is no man residing at my address.

I have not yet received order # [redacted]-[redacted]. I contacted Amazon through the chat line to request a refund of $47.63 to my VISA card from Bank of America due to the undelivered item. Despite multiple UPS updates indicating the package was "out for delivery," as of the 27th, I have not received it. To avoid similar issues, I reordered from the same company with my AE card for added protection, as this order should arrive next Tuesday. I kindly request prompt processing of the refund to my VISA card and confirmation of the transaction. Thank you. Dainese C.

I placed an order for golf shoes (Amazon order #[redacted]-[redacted]) from a Chinese seller on 4/18/20. The item arrived on 6/3/20, but it was the wrong size. I requested a return and refund from Amazon on the same day. They acknowledged my request in an email and mentioned no further action was needed at that time. I emailed the seller (EOSNNA) on 6/7/20 about returning the item for a refund, but they did not respond within 48 hours. I filed an Amazon A-Z Claim on 6/9 and was informed it would take a week for a review. After initiating a chat with customer service on 6/16, I was told the review would take another week, and they filed another A-Z claim despite me already doing so. The process has been frustrating, with conflicting information and delays in providing return instructions for the shoes. Despite several contacts with customer service, the issue remains unresolved three weeks after requesting a refund.

I have encountered two issues with my recent Amazon order #[redacted]-[redacted]. Firstly, I paid for shipping, but the bulk of the order was delayed beyond the expected shipping timeframe, so I believe I am entitled to a refund for the shipping charges incurred. While items like tea and powdered onions arrived on time, the gamma lids were delayed. Secondly, I had to return the box of gamma lids I received as it was not the correct item, and I found a better price elsewhere. Surprisingly, I was charged $7.82 by Amazon without any prior notification of additional seller charges. To add to this, I also noticed shipping-related fees, although there was no mention of restocking fees by Poly Farm. I kindly request a credit to my credit card account for Order #[redacted]-[redacted], including the original shipping fee, any return charges from both Amazon or the seller, and the gamma lid charge. Thank you, Joan O. [redacted]

I placed an order on Amazon for a Tenpoint Stealth NXT Crossbow Package with Evo-X Marksman Scope, Quiver, Arrows, and ACUdraw PRO - Elite Package. Unfortunately, I mistakenly had it sent to the wrong address. Only the crossbow case was delivered correctly to Freeman Gas, but the rest of the items have not arrived. The UPS driver helped deliver the case to the correct address a few blocks away. Despite contacting UPS to provide the correct address, they seem unaware of the rest of my order. When checking the tracking information, it shows that only the crossbow case was delivered. I'm trying to track down the UPS tracking number for the remaining items so they can be delivered to the correct address. Your assistance is appreciated.

I returned several items on June 4th at a local Kohl's store in Houston. One item was placed in the box with the message, returned, and refunded. However, the other item was not refunded. When I visited the store, they mentioned it had already been shipped out and advised me to contact Amazon for assistance. Here are the details of my returns: Item 1: - Tutorutor Women's Long Sleeve Buffalo... - Size: X-Large - Color: 1 White - $16.88 - Return in transit - $18.27 refund issued on June 4, [redacted] Item 2: - Tutorutor Women's Long Sleeve Buffalo... - Size: X-Large - Color: Burgundy - $16.88 - Return requested - Refund requested on June 2, [redacted] Item 3: - Leg Massager for Circulation - Foot and... - $99.97 - Return requested - Refund requested on June 2, [redacted] Item 4: - Tutorutor Women's Long Sleeve Buffalo... - Size: X-Large - Color: Black - $16.88 - Return requested - Refund requested on June 2, [redacted] I appreciate any help with resolving this issue.

I made a purchase for over $35.00 and still got charged for shipping. My Amazon.ca order number is #[redacted]-[redacted] for 2 items. The total cost was CDN$45.40. I placed the order on June 27, [redacted], with a guaranteed delivery date of July 1 via Standard Shipping. I appreciate if you could look into this matter. Thank you.

My order total was above $35.00, but I was still charged shipping fees. Amazon.ca Order #[redacted]-[redacted] Order Placed: June 27, [redacted] Items: 2 Item Subtotal: CDN$ 39.48 Shipping & Handling: CDN$ 5.08 Estimated Taxes: GST/HST: CDN$ 0.84 PST/QST: CDN$ 0.00 Order Total: CDN$ 45.40 Delivery Address: Peter, Toronto, Ontario, Canada Delivery Date: Wednesday, July 1, with Standard Shipping. For more details on ordering, visit Amazon.ca. If you need assistance, go to Help. Thank you, Amazon.ca

Order ID: [redacted]-[redacted] placed on June 20, [redacted]. During the order placement, two 'Nano Mist Sprayers' were selected at a prepaid amount of Rs. [redacted]/-. I received an email stating the delivery date as June 27, [redacted]. The delivery representative left the parcel outside the door, leading to a damaged item upon receipt of only one unit. After reaching out to the supplier, 'Karaoke Hub,' they redirected me to contact 'Amazon' for assistance. This is my second negative encounter with Amazon, with discrepancies between the order options and delivery. In a prior incident, an agent left the item outside without notification, causing financial losses. I am uncertain where to seek a resolution. I now require a replacement for the damaged item and the fulfillment of the complete order. I hope to receive appropriate assistance and value your support for customers like myself.

I recently changed my password because I was having trouble with Two-Step Authentication. The phone number linked to my account, 1-***-***-[redacted], is inactive, so I can't receive Push Notifications or Text Messages. Previously, I used a landline, 1-***-***-[redacted], to authenticate and receive one-time passwords via phone call or email, but that option is no longer working for me. How can I regain access to my account? Thank you, Andy Gough.

I am Per d’Aulaire. I believe I have been wrongly charged twice for our long-standing Amazon Prime family membership under my wife’s name, Emily d’Aulaire. Our joint expenses are tied to her Visa, last digits -[redacted], although I am the primary cardholder with the card ending in -[redacted]. Annually, around January 26, a $[redacted] fee is charged. On 06/12, I noticed a $12.99 charge on my separate Mastercard, ending in -[redacted], used as a backup on Amazon. This charge was for a solo Prime membership, which I inadvertently enrolled in while streaming content, assuming it was an error. As we already have a family membership, I request a refund for the $12.99 charge, and I aim to stop it from recurring on my Mastercard. All our shared subscriptions should link to Emily’s account. I previously spoke with Saranya without a satisfactory resolution. Please assist. Thank you.

Yesterday, a delivery person contacted me about delivering my webcam package but couldn't access my building. They delivered the package to what I thought was my door, but it was a mistake. Today, I discovered it was left at the wrong door in the wrong building. I urgently need the webcam for work and cannot wait for standard customer service processes. The automated prompts advise waiting, but I require immediate assistance to resolve this delivery error promptly. Grateful for your help in rectifying this situation.

I purchased an item that does not match its description, and I want to return it. The seller is requesting I cover the shipping costs. Despite contacting an Amazon A to Z representative who promised to resolve the issue, I am still being asked to print a label and pay for the return shipping. I am unable to print the label and refuse to pay for shipping. Please reach out to me at [redacted]. I plan to contact my credit card company to dispute the charge since I have faced multiple delays from both the seller and Amazon.

My account linked to [redacted] was suddenly locked, and I was asked to provide my card information, which I did. However, after doing so, I received an email stating that my account remains locked and they will not address the issue further. Consequently, all pending orders were canceled. I am puzzled by this situation. I am concerned about my two shipped orders; will I still receive them? Additionally, payment was taken for my unshipped order of the Anne Pro 2 keyboard amounting to [redacted].02 SAR, but then a reversal of [redacted].02 SAR was processed. I am unsure of the reason for this deduction. I am particularly troubled by the charge for the unshipped product. If my account remains locked, I hope a refund for the keyboard will be issued, and I can at least track my shipped orders. I have many unanswered questions. Thank you.

After placing an order, my account was unexpectedly locked, and I was asked to provide a billing statement. I have sent some verification but still can't access my account. I am finding it difficult to complete this process online and am frustrated with the prolonged verification requests. I am willing to provide any necessary information except for a billing statement. I can provide details like my recent card receipt, purchase history, card number, balance, and previous Amazon orders. I am also able to supply a photo of me holding my ID or card, as well as official government mail with my address. I am not sure what else is needed from me to resolve this situation. Your assistance in addressing this challenging and unfair treatment would be greatly appreciated. Thank you for your understanding.

Dear Customer Service, I recently made a purchase on Amazon India for various items including a washing machine, oven grill, flower pots, and other smaller items. I encountered issues with my debit card payment, so I attempted to use my Dutch Mastercard which was successful after a few tries. I have spent a total of [redacted] on these products. However, I received a notification yesterday morning stating that my account has been blocked, instructing me to fax a billing document without providing further details. Due to poor internet connection in Rishikesh, I am unable to easily resolve this issue. I am confused about why my account is blocked and am unable to contact customer service due to the block. I am hoping that someone from the accounts department can assist in resolving this matter promptly. The stress of this situation could have been avoided if I had purchased some items locally. Unfortunately, the customer call centers are referencing a website where I am unable to login. Thank you, J. Bhoelai

I recently purchased two different items. The first one is the Bluebonnet liquid calcium magnesium citrate with D3. I opened the second bottle yesterday and followed the instructions to shake it for 10-12 minutes to mix the vitamins with the liquid, but they never blended. There is a thick layer left at the bottom of the bottle. Unfortunately, there is no expiration date on the bottle. When I order, there is never a packing slip inside the boxes. I cannot use this product if it's not fresh and properly mixed. My email is jkritser@[redacted] and my address is [redacted] Overland Dr., CO Spgs, CO [redacted].

I recently received the Navage Nasal Care Irrigation Starter Package, but when I opened the shipping box, I noticed that the product box was torn at the top. Despite this, I carefully opened it and found that the contents appeared to have been disturbed. Given the current surge in COVID-19 infections, I feel uncomfortable using the product in this condition, especially as I am quarantined at high risk and unable to return it myself. There was no packing slip included in the shipment, which is typical for my orders. Please advise on what steps I should take in this situation.

Subject: Amazon Kindle eBooks Order Confirmation for Wilma Dear Wilma, Thank you for shopping with Amazon. This email is to confirm your recent order placed on Monday, June 29, [redacted], for $0.00. The order includes items from your wishlist, such as NIKE Women's Tanjun Running Shoes and a Magnetic Refrigerator Chalkboard. Your order was sold by Amazon.com Services LLC. To manage your apps and devices connected to your Amazon account, you can visit 'Your Apps and Devices.' For more information about Amazon Appstore, you can find help documentation on the website. For a detailed breakdown of your order, you can review the itemized list in the email. Please refrain from replying to this email as it was sent from a notification-only address that does not accept incoming messages. We look forward to your next visit. Kind regards, Amazon Team