My order was lost, Amazon suggested I cancel which I did, now I'm told I won't get a refund until it is returned to the compant and I have to wait*-* days ********-*******

GetHuman-dawngfis's customer service issue with Amazon from June 2020

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The issue in GetHuman-dawngfis's own words
get a response from customer service. ... My order ********-******* (* items) $**.**,was lost. I was placed June **th.(Fathers Day gift) I am now told I have to wait for a refund *-* days after my package is returned to the seller. this was Fulfilled by Amazon. This error is on the part of Amazon, I want my refund now. That would be the right business practice. *My email is *****@***.com* email on account *****@***.com* phone on account ***-***-***** my phone ***-*******
the fault is on Amazon, they lost my package, I want a refund now.
I want a refund. My package was lost and sent back to the seller. I want my refund put on the card it was paid with.
years, I don't know. That's irrelevent. Are you a trustworthy company?
Yes. I've filed these forms out a few times and called a few times. Amazon customer service used to be great. Today has been very frustrating. $**.** isn't anything to Amazon but it is to me. It was supposed to be my husbands Fathers Day gift, which he never got.
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Customer service issue
Reported by GetHuman-dawngfis
Jun 24th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 85430 others
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GetHuman-dawngfis started working on this issue
Jun 24th, 2020 8:39pm
GetHuman-dawngfis shared this issue with others over email
Jun 24th, 2020 8:57pm