Hi there. I am wait for result about my issue. I did not buy nothing but somebody took...

GetHuman4983106's customer service issue with Amazon from June 2020

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The issue in GetHuman4983106's own words
Hi there. I am wait for result about my issue. I did not buy nothing but somebody took my money from my account. Jun *, ******AMZN Mktp CA*MY**G**F* WWW.AMAZON.CAON*$**.*****Hello,*Here's a copy of the chat transcript you requested:**Initial Question: Hi. I did not ordered nothing but at june * from my account was charged **.**$. *AMZN Mktp CA*MY**G**F* WWW.AMAZON.CAON What is it? And how I can return my money back?****:** PM PDT Mirza(Amazon): Hello, my name is Mirza. I'm here to help you today.***:** PM PDT Nataliia: Hi Mirza. My name is Nataliia***:** PM PDT Mirza: Hello Nataliia.*Let me check this for you.***:** PM PDT Mirza: So you have account on Amazon.ca(Canada)?***:** PM PDT Nataliia: yes***:** PM PDT Mohit(Amazon): Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.***:** PM PDT Mohit(Amazon): Let me connect you to a member of the team that will best be able to help you with this. It will only take a moment.***:** PM PDT LEENA(Amazon): Hello, my name is Leena. I'm here to help you today.**I*m sorry for what has happened.**Please do not worry I will check with the details and get this resolved for you right here.****:** PM PDT Nataliia: ok*Thank you***:** PM PDT LEENA: You're welcome.****:** PM PDT LEENA: May I know if there is a possibility that you are sharing your card details with your dear ones?***:** PM PDT Nataliia: no , this card belong to me husband***:** PM PDT LEENA: May I know the name please?***:** PM PDT Nataliia: Andriy***:** PM PDT LEENA: Okay.*Could you confirm the last four digits of the card that has got this charge?***:** PM PDT Nataliia: just sec***:** PM PDT Nataliia: *******:** PM PDT Nataliia: this nomber is from old card becouse he losted it***:** PM PDT LEENA: Alright.***:** PM PDT LEENA: May I know the last four digits of the active card?*Which has got the charge?***:** PM PDT Nataliia: *******:** PM PDT LEENA: Thanks for confirming that.***:** PM PDT LEENA: May I know would there be a possibility that you have another Amazon account with the same card details?***:** PM PDT Nataliia: no***:** PM PDT Nataliia: I did not have another account***:** PM PDT LEENA: Can you guess and tell me the names of the people who might have the access to your card?***:** PM PDT Nataliia: no one just me and my husband.***:** PM PDT LEENA: Okay. Just so that I can help you in a better way in this case. Can you let me know any alternative email address?***:** PM PDT Nataliia: *****@***.com***:** PM PDT LEENA: Alright thanks for the information. I have checked with all the information provided by you.***:** PM PDT Nataliia: Thank you***:** PM PDT LEENA: However this charge is not coming from your account. It is charge on another account with your card details. Therefore I will set up an investigation and fill up a form which will notify our Investigation team so that they will block the account which has your card details.***:** PM PDT Nataliia: tha*s mean that somebody used my credit card without my permition? Is my information stolen?***:** PM PDT LEENA: Yes that is a possibility because this charge was not found under your account.***:** PM PDT LEENA: I hope we are still connected?*****:** PM PDT Nataliia: ****Yes***:** PM PDT Nataliia: So what I should do?***:** PM PDT LEENA: I have notified the concerned department about your issue. It will take upto *-* business days to check about the same. Once done you will receive and email from the Investigation team.***:** PM PDT Nataliia: Ok. Thank you. How I can protect my card for now?***:** PM PDT LEENA: I have submitted the information. Therefore for your data security purpose there might be a possibility that your account will be put on hold so that no third person can enter your account.*Any further actions that should be taken.*You will be notified via email about it.***:** PM PDT LEENA: The form was submitted successfully.*****:** PM PDT Nataliia: Ok. Thank you. ***:** PM PDT LEENA: Y*ou're most welcome.Is there anything else I can help you with today?*****:** PM PDT Nataliia: nothing more for today. Hope my money I will get back***:** PM PDT LEENA: Yes. Be rest assured if you have nit authorized for a particular transaction you will definitely receive a refund.Please allow us some time so that we find out about the unauthorized activity and take serious measure on that account.***:** PM PDT LEENA: Thank you for contacting Amazon. We hope to see you again. Have a great rest of your day. Please click "End Chat" to close this window.*****:** PM PDT Nataliia: thank you.*Thank you.*Amazon.com

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Amazon

Customer service issue
Reported by GetHuman4983106
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 84335 others
0 customers following this

Timeline

GetHuman4983106 started working on this issue
Jun 22nd, 2020 11:22pm