Amazon Customer Service Issues

Archive 226

The following are issues that customers reported to GetHuman about Amazon customer service, archive #226. It includes a selection of 20 issue(s) reported June 21, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Concerned Party, I am Masako Akimatsu reaching out from Tokyo, Japan. Recently, I mistakenly sent a $25 Google Play Card to a fraudulent email address, [redacted], under the belief that it was my friend's email. This deception stemmed from my friend's compromised email account, which I discovered in a correspondence from them. I have taken steps with my credit card company to address this unauthorized transaction. However, I am curious about the implications on my future purchases on Amazon.com and potential reimbursement for this online crime. I appreciate your prompt attention to this matter and look forward to your response and assistance going forward. Thank you, Masako Akimatsu
Reported by GetHuman-aupinegr on Sunday, June 21, 2020 12:40 PM
I've been experiencing ongoing issues with my Amazon deliveries being stolen from my front porch for the last six weeks. Recently, Amazon changed the delivery time to "After 9 pm," making it easier for packages to go missing in the dark. I have been a loyal Amazon member for years and rely on online shopping due to my disability, which is noted in my delivery address. I have added a specific instruction for drivers to ring apartment 3 to leave packages in the hallway, but this has not been followed lately, with deliveries even showing up after midnight. I have all the necessary order numbers and shipping details, including a photo of my packages left outside on June 20. Most carriers usually ring my apartment for access, but this practice has stopped. Without a buzz, I cannot let them in. I kindly ask for your assistance in identifying and stopping those responsible and would greatly appreciate any refunds for the lost items. Thank you. - Judith H.
Reported by GetHuman3520041 on Sunday, June 21, 2020 3:29 PM
Hello, I would like to cancel my customer account, and the only way I can do this is through this email address. On 06/18/[redacted], I received an email stating that my account was blocked because a payment from [redacted] could not be verified. I don't understand why there is an issue with a [redacted] payment when I first created my account on 06/18/[redacted]. To unblock my account, I was asked to provide documentation, which I did. However, my account is still blocked, and I am unable to log in, which means I cannot access customer service to resolve this issue. Currently, I cannot access my account, make any complaints, or close my account as I am locked out without any access to my customer account. This is frustrating; I am unable to unblock or close my account without access to my account, which you blocked without cause. In short, there is no solution in sight to resolve this issue. I am very dissatisfied with the nonexistent customer service from Amazon. Can you confirm the closure of my customer account? If not, please proceed with closing it. I no longer wish to have a customer account on Amazon's site. I hope this time my request will be properly considered and addressed. Sincerely, Magali ORSEAU
Reported by GetHuman-magalio on Monday, June 22, 2020 12:28 PM
I returned a blue Fire HD 8 Kids Edition tablet on March 13, [redacted]. I was informed that I would receive a new tablet at the same price due to the damage of the one sent to me. Although I saw that a refund of $77.75 was issued on April 2, [redacted], I have yet to see it reflected in my bank account. I need to make the same purchase again, but I should not be charged until I receive the refund for the first one we had warranty on when purchased. I often shop on Amazon but am currently dissatisfied that I have not received the refund or a replacement tablet as promised. Despite checking my account multiple times, I cannot find the refund. Your prompt assistance in resolving this matter is greatly appreciated. Sincerely, Michele
Reported by GetHuman-mbranton on Monday, June 22, 2020 1:59 PM
Hello, I am Zaynab from Amazon.ca customer service, and I am delighted to assist you with your request. I have tried to call you multiple times at the phone number listed on your Amazon.ca account, but unfortunately, I was unable to reach you. I even left several voicemail messages for you. Due to the nature of the issue, we kindly ask you to give us a call so we can discuss it further and take necessary actions. Here are the phone numbers for our Customer Service: Canada: 1-[redacted] International: 1-[redacted] Our service is open from 1 PM to midnight Coordinated Universal Time (GMT), 7 days a week. You can also utilize the "Contact Us" link on any help page. Thank you in advance for your understanding and cooperation, and we apologize for any inconvenience this may have caused. We look forward to seeing you again soon. Best regards, Zaynab LAHJOUJI Amazon.ca Customer Service Department
Reported by GetHuman4981412 on Monday, June 22, 2020 5:41 PM
I have not yet received my order #[redacted]-[redacted] from Hey Love Me. Despite sending three emails to the seller, I have not received any response. Amazon has also been unresponsive to my inquiries. I expected a refund of $9.61 but instead received an email asking about my satisfaction with the item, which is frustrating. The order was for bandanas, and I have repeatedly received tracking updates indicating delays. I have attempted to contact Amazon using two different phone numbers, both of which were unavailable. I am requesting a refund promptly.
Reported by GetHuman-kriskche on Monday, June 22, 2020 6:33 PM
My package with order #[redacted]-[redacted] was marked as delivered, but I didn't receive it. UPS mistakenly delivered it to MESA, AZ instead of my address in GILBERT, AZ. I opened a claim (Claim #[redacted]A) with UPS, and they instructed me to contact Amazon for a refund or replacement. I've been trying to reach Amazon for assistance, but I haven't been able to get through on the phone, and I can't find any suitable options on the website to address my issue.
Reported by GetHuman4982190 on Monday, June 22, 2020 7:56 PM
I need to return Order#[redacted]-[redacted], delivered on 6/17/20. Ordered on Prime as a customer on 6/12/20. After waiting 45 minutes at the post office to return it without the receipt, I was asked for it. I tried the store that handles your returns but waited 30 minutes with no success. I'm requesting a receipt for the $60.19 refund and I'm very upset. Please email it to me at [redacted] Thank you for your help. Dale Schwam. I purchased boat shoes for Father's Day that were not wide enough, prompting my return. We are shareholders and frustrated by the lack of phone support from your company.
Reported by GetHuman-jodadu on Monday, June 22, 2020 8:53 PM
I recently received order #[redacted]-[redacted], a Frigidaire window air conditioner, but unfortunately, the item arrived damaged without proper packaging. There is a significant dent on the side and the top of the unit is caved in. Surprisingly, there was no foam protection around the air conditioner. Despite attempting to contact the seller, I haven't had any luck. Their response email was blank, and the item cannot be returned. I refuse to pay $[redacted] for a damaged product and am seeking a refund. If this matter isn't resolved, I will escalate it with my credit card company. It's worth noting that I ordered the same product in May [redacted] without issues, but the recent order isn't the same as the previous one.
Reported by GetHuman4982507 on Monday, June 22, 2020 9:00 PM
I am experiencing two issues. Firstly, I ordered gloves from Amazon that were supposed to arrive by June 1st, but I received a notification saying that the shipment was delayed. I have not received the gloves yet, and when I tried to request a refund, I was unable to due to the time limit expiring. How should I move forward with resolving this matter? Secondly, I purchased a watch on Amazon along with a warranty. The watch never got shipped, and when I inquired with the seller about the shipping status, they advised me to cancel the order as they were unable to reach the carrier in Australia. I have asked the seller to cancel the watch order, but I am having trouble cancelling the warranty online because the website is asking for a return, which is not applicable for a warranty. Can you please provide guidance on how I can proceed with cancelling the warranty?
Reported by GetHuman-lmsero on Monday, June 22, 2020 9:58 PM
Regarding Order # [redacted]-[redacted], I wish to address the return I made for the Achim Home Furnishings Cordless Morningstar 1" Light Filtering Mini Blind, Width 31 inches, Pearl White. Approximately 3 weeks ago, I received an email instructing me to return the item by 6/17, which I promptly did. I can confirm the delivery through UPS as I have a receipt. When I spoke to an Amazon chat representative at that time, they acknowledged the return and assured me that it was resolved in the system. However, today I received an email stating I was being charged for the item again. The email mentioned that a refund was issued in advance, but due to the item not being received by the expected date, a charge was applied. This situation is confusing and frustrating as I have proof of the return delivery. As a loyal Amazon customer, I kindly request that this issue be clarified and corrected promptly. I understand the challenges posed by the pandemic but urge Amazon to rectify this error. Your assistance in resolving this matter is greatly appreciated. Best regards, Vic G.
Reported by GetHuman-vicgogol on Monday, June 22, 2020 10:00 PM
I recently noticed two recurring charges from my central bank account, amounting to $14.95 each on April 28th, [redacted], and May 28th, [redacted]. Despite not being an Amazon user, these charges were made on my old debit card. To resolve this, the bank advised me to contact Amazon for a refund or dispute the charges. I spoke to an Amazon representative who requested the debit card number used for the transactions. The card number begins with 5[redacted] 0[redacted], with an expiration date of 1/23 and a CVV of [redacted]. I am reaching out to get clarification on these charges and request a refund.
Reported by GetHuman4982843 on Monday, June 22, 2020 10:12 PM
Upon reviewing my recent central bank statements, I noticed recurring unauthorized charges of $**.** on April **th, **** and May **th, ****. These charges are related to Amazon, a service I have never used. My bank has already deactivated my old debit card due to these unauthorized transactions. Prior to disputing these charges, as advised by my bank, I reached out to Amazon for assistance. During my conversation with their representative, I provided the debit card information used for the charges: card number beginning with [redacted], expiration date 1/23, and CVV [redacted]. I kindly request a thorough investigation into these transactions to understand the cause and to facilitate a refund for the unauthorized charges.
Reported by GetHuman4982843 on Monday, June 22, 2020 10:19 PM
Subject: Assistance Needed with Recent Amazon Delivery Issue Hello, I recently received an email notification about a failed delivery attempt for my Amazon order, which I find perplexing. Given that I am nearly always at home due to my retirement, and my vigilant dog usually alerts me to any visitors, it seems unlikely that a delivery was attempted without my knowledge. This is the third time this has occurred, and I am concerned about the reasons provided for the failed deliveries on the tracking link. As a loyal Amazon Prime member, I have always had positive experiences with my orders, which makes these failed delivery attempts all the more frustrating. I worry that the items will be returned to the sender if the issue is not resolved promptly, as I experienced with a previous order for the book "The Oath." I appreciate your attention to this matter. Thank you, R. H.
Reported by GetHuman4982905 on Monday, June 22, 2020 10:27 PM
Hello, I recently updated my phone number on my account, causing me to no longer receive OTP texts. I am unable to access my accounts (kdp and Amazon Prime) to check on my orders. My name is Michel N. Christophe. The old phone number on the account is [redacted], and the new one is [redacted]. I need to update and add the new phone number to my Amazon account for the double security check.
Reported by GetHuman-mijokei on Tuesday, June 23, 2020 12:26 AM
I am disappointed with the non-delivery of my Amazon order with tracking ID-[redacted]60. Despite my email, a response on June 16 asked me to wait two days, but after waiting for seven days, my order has still not arrived. I emphasized the importance of this order, but my requests were not addressed. I urge you to resolve this issue promptly; otherwise, I will have to assert my consumer rights. I cannot cancel the order due to stock unavailability and have already paid for it. Please give this matter your immediate attention and ensure delivery as soon as possible. It is frustrating that a one-week-old order has been delivered while my one-month-old order is still pending, and customer care is unresponsive to my emails.
Reported by GetHuman-mylab on Tuesday, June 23, 2020 4:12 AM
Dear Amazon Customer Service, I placed an order for 3 vintage Coca Cola coolers with Order# [redacted]-[redacted]. However, only 1 cooler was delivered on 6/22/20, despite the website showing all 3 as delivered. As these coolers are essential for my business, it's concerning that I am being billed for 3 but only received 1. I attempted to contact Amazon by phone today, but was unable to reach anyone. I am reaching out to request assistance in locating the missing 2 coolers and ensuring their prompt delivery. Kindly investigate and provide an update. You can contact me via email at [redacted] or by phone at [redacted]. Thank you for your prompt attention to this matter. Best regards, V. Porter
Reported by GetHuman4984597 on Tuesday, June 23, 2020 12:14 PM
I've been experiencing an ongoing issue with my Amazon Fire Tablet, specifically with connecting to Google Meet for school. I tried various troubleshooting methods and managed to download the necessary APK files to get Google Play and finally installed Google Meet. However, I keep encountering new problems such as sync errors. I attempted different fixes like downloading and syncing Google Chrome, Gmail, clearing the cache, toggling Wi-Fi, and restarting the device. I even tried making the device visible in Google settings, but I'm still unable to resolve the issue. I have an important meeting today and really need to get this sorted out. Any suggestions would be greatly appreciated.
Reported by GetHuman-sabinaf on Tuesday, June 23, 2020 2:22 PM
I have noticed a discrepancy in the availability of my music on Amazon. While one of my CDs, "Old Friends & Loose Ends Vol II," is offered in both electronic and physical disc formats, my other CD is only available digitally. I am looking to have the CD that is currently only in digital form also be offered as a physical disc. With a new CD release approaching, I want to ensure all my music is available in both formats. Any guidance on how to proceed with this request would be appreciated. Thank you for your assistance.
Reported by GetHuman-annsale on Tuesday, June 23, 2020 2:34 PM
I placed order #[redacted]-[redacted] on 5/25 with an expected delivery by 6/19. The tracking information initially indicated delivery for 6/19, but after 9 PM, the status changed to "on the way but running late, contact UPS." Upon checking UPS, it shows that the label was created on 6/12, awaiting the item's arrival. I have tried contacting Grand Patio through emails and Amazon, but have received no response. The lack of communication is concerning considering the $[redacted] price of the product. I kindly request a refund for the order promptly or I will have to involve my credit card company to dispute the charge. Thank you.
Reported by GetHuman4985324 on Tuesday, June 23, 2020 2:57 PM

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