When I try to log into my Amazon Prime account, the password is rejected. I ask for a n...

GetHuman4974454's Can't Login issue with Amazon from June 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4974454's own words
When I try to log into my Amazon Prime account, the password is rejected. I ask for a new password. An OTP is sent to my e-mail address, that I enter into the appropriate field. I am asked to recognise numbers (told by a voice), which I do. I am asked to choose a new password, which I do. Then when I enter the new password, even when it gets accepted, the process starts again , and again, in a never-ending loop. I have used Amazon and Amazon Prime before, there has never been an issue with any of my orders or payments, I do not understand what is happening. *Please help me restore my account so that it works.

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Amazon

Can't Login issue
Reported by GetHuman4974454
Jun 20th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 83103 others
0 customers following this

Timeline

GetHuman4974454 started working on this issue
Jun 20th, 2020 8:26am