Amazon Customer Service Issues

Subject: Clarification on Amazon Order Issue To Amazon Customer Service, I am Jody Hall from Redding, CA, writing about Order ***-*******-******** for a Samsung Galaxy S**. I received the phone on *-**-** and discovered it was not factory unlocked, as advertised. It was a Sprint phone, not compatible with my Verizon account. I promptly returned it and reordered an unlocked Verizon Samsung S**. I recently received an email stating the returned phone hasn't been received, threatening to bill me. I have proof of return and all necessary documents. I'm unable to reach customer service by phone and seek assistance tracking the return. I don't wish to be charged for an item I've already returned. Please investigate this matter promptly. I can be reached via email. Thank you for your attention. Regards, Jody Hall

Hello, I am reaching out regarding a recurring issue with Amazon deliveries to my address at 13 Hampshire Drive, Hampton, VA [redacted]. It appears the driver is disregarding the barrier (cone) in my driveway and driving over my grass, causing damage. I kindly request that Amazon instructs their drivers to respect my property by not driving on the grass. It is inconvenient to have my lawn damaged regularly. I received a package notification on 6/18/[redacted] at 1:26 PM, and this has been a problem for the second time this week. I urge Amazon to ensure their delivery drivers follow proper procedures and avoid driving on my lawn. Thank you for your attention to this matter.

I received an email stating I would be charged $[redacted] for a new iPhone, which I did not order. The shipping address provided is not mine, and the email did not explain how the charge would occur. There was a phone number included, but when I called, I spoke with someone who seemed to be overseas. The email indicates an Amazon Helpline number for disputes. The message includes details about preparing the order and a tracking ID. The product listed is an Apple iPhone X (32 GB) priced at $[redacted], with an additional $1 for shipping, totaling $[redacted].

I placed an order for 2 packs of Ships from Canada-50 Pack Disposable Face Masks on May 21, paying CDN$89.94. My order number is [redacted]-[redacted]. The package arrived on May 26 in a plastic bag, but the two light paper boxes inside were heavily damaged. Despite being advertised as CE FDA certified, the box I received did not display these certifications. Due to my health condition at 74 years old and a recent heart attack, my doctor recommended FDA-certified masks, prompting me to purchase this product. Discovering the price dropped from $44.97 to $2.60 on May 16 raises doubts about its FDA certification. I have already requested a return and refund, but have not received a response from the seller after two days. Hoping for guidance on how to file a claim, I believe Amazon, where I made the purchase and payment, should be responsible for facilitating the return and refund process.

I purchased a pair of men's suspenders in January [redacted]. The fastener broke the first time my husband used them. Amazon sent a replacement pair which also broke. I returned both sets for a refund. I got an email on March 6, [redacted], confirming Amazon received the Frasher suspenders but I haven't received the $9.99 refund yet. Despite the replacement, the refund is still pending. I've been trying to contact customer service for over a week without success. Another issue is with the Purell hand disinfectants I bought two for $9.58. Upon arrival last week, one bottle was empty, and the other was half full. The items were poorly packaged in plastic, and the brand was Joysung, not Purell. I prefer a refund rather than a replacement due to the extended wait time. Please advise if I need to return the products and provide return instructions. Thank you. Best, Caroline Eschedor

I recently ordered a toy four-wheeler, but upon opening the package, I was disappointed to find it was used, missing parts, and a different color (white instead of yellow). I requested a replacement due to receiving a damaged product, but the new item delivered was also white. I specifically asked for a yellow one, why else would I seek a replacement? My purchase history with this company over the last four years has never encountered such a situation. This experience has been very humiliating as it reflects poorly on Amazon. It's not just about the money ($[redacted]), but also about the way they package and send their products to customers. This issue needs to be addressed promptly to safeguard Amazon's reputation.

Hello, About three weeks ago, when attempting to log into my Amazon account, I noticed that my name, Rosie Harness, was linked to an email address that did not belong to me, preventing me from accessing my account. It seems my account has been hacked. Despite making three unsuccessful calls to your Customer Care Center since then, the issue remains unresolved. I also discovered that my long-standing phone number had been altered, a fact that the operators have been unable to comprehend. It has now been three weeks since this problem arose, leaving me unable to access my Amazon account (which I've used for years) and my Amazon Kindle. This level of service is unacceptable from a large corporation owned by a billionaire or trillionaire. Dealing with a compromised account should not be so difficult to resolve. A major complication is that Amazon attempts to send a confirmation code to my email, but I never receive it. It appears my email address may have been compromised, causing me to miss important messages. I have verified with my email provider that there are no issues with my account, as I am able to send and receive other emails without any problem. Please take action promptly. I am a loyal Prime customer, and I urge you to address this matter immediately. Thank you, Rosie Harness

I recently removed a VISA credit card from my account ending in [redacted], which belongs to my husband who doesn't have an Amazon account. The Amazon charges of $14.88 were mistakenly billed twice to his card in May and June while also charging my VISA ending in [redacted]. I have canceled my Prime Membership to prevent this from happening again. Could you please issue credits to my husband's VISA for both months? He is upset as he doesn't have an Amazon account. For further assistance, feel free to reach out to me at [redacted] or [redacted] Thank you.

Hello, I regret to inform you that my issue has not been resolved. I placed an order for two pairs of boots and received them on June 6. On the same day, I paid $85.71 for one pair. Subsequently, I returned one pair, which was confirmed as received. The transaction should have ended there. However, today, I noticed a charge of $[redacted].42, the cost of both pairs of boots. After contacting Amazon customer service, a promised refund was only half fulfilled with $85.71. This means I have paid double for the pair I kept. The full $[redacted].42 needs to be refunded as it should never have been charged. The order should have been closed upon their receipt of the returned boots. This has been an awful experience, and I am disappointed. I will not use Prime Wardrobe again. Sincerely, K. Dowling

Dear Customer, Greetings from Amazon. We wanted to inform you that a purchase of the Canon PowerShot SX540 Digital Camera with 50x Optical Zoom has been successfully made for $[redacted]. While the transaction may take a short while to reflect in your account, it seems that there may have been unauthorized access to your account. To ensure your security, we have taken steps such as disabling your account password. Please contact our helpline for assistance in restoring and accessing your account. Once you regain access, please re-enter your payment information and any recent addresses in your account. Feel free to review and update your subscriptions as well. If there are any issues with this transaction, you have 24 hours to dispute it. For more information on securing your account, visit our customer support page or call Customer Service at +1-[redacted]. Please refrain from replying to this email, as this inbox is not monitored. Finally, note that due to the current pandemic, we are experiencing high call volumes. We appreciate your understanding and cooperation with our representatives. Sincerely, Amazon Team

I am Bill Rhule, and my contact number is [redacted]. I have noticed two charges on my Chase credit card from Amazon that do not appear in my Amazon orders. The first charge is labeled as Amazon.com*MY*EZ7AY1 Amzn.com/bill WA for $[redacted].32 on 6/2/20. The second charge is labeled as Amazon.com*MY8II50F0 Amz.com/bill WA for $58.42 on 6/4/20. Despite checking my orders, I couldn't find these transactions. When I called the support number, I was unable to get through due to COVID-19 restrictions. Could you please investigate this issue and provide me with information?

Hello, I am inquiring about the ongoing issue with the wire connection for my Snailax unit replacement electric wire. I have contacted Snailax without any response. The massage pad was a gift purchased through Amazon by my daughter. While it functions well, the connecting cord keeps disconnecting. I am seeking support from Amazon to address this matter as the manufacturer has not been responsive. Your assistance in repairing or replacing the unit would be greatly appreciated. Thank you, Ted Margulis.

Yesterday, I placed an order on the Amazon app and made the payment. A few minutes later, I realized I hadn't updated my new phone number. When I tried to update it, Amazon sent the OTP to my old number, which I no longer have access to. I also forgot my password. While trying to fix this, I accidentally signed out of my account, hoping to receive an OTP via email. Unfortunately, Amazon linked my account to my old number, so I can't receive a password reset email. Now I'm locked out of my account. Please assist me in regaining access to my Amazon account and updating my new phone number promptly. Thank you.

I am an elderly individual with disabilities. I received Order # [redacted]-[redacted] on 06/18/20, purchased on 05/30/20. Despite hiring someone to assemble the Vitra White Buffet from Artefama, delivered by Ceva Trucking on 06/28/20, I found it to be damaged along with the packaging. I have contacted Amazon through various numbers and emails but have not received a response. The item, costing over $[redacted], is unusable due to the damages. I am physically incapable of disassembling and repackaging it. If my issue is not addressed, I will have to seek assistance from an ADA representative. I am seeking advice on how to proceed. Thank you for your help. Sincerely, Edward S.

I have noticed two charges on my credit card that I did not authorize. I require your help in resolving this issue promptly. 1. Jun 11th - $7.62 at Amazon.com*MY9R49RC1 Amzn.com/billWA 2. Jun 11th - $74.54 at Amazon.com*MY9G34KF0 Amzn.com/billWA I do not have an individual Amazon account. My wife (V.) and I share a joint account where we paid our annual Prime subscription on 11/8/19, so a subscription fee should not be due until November [redacted]. Furthermore, I have received two suspicious calls regarding a $[redacted] pending purchase on a non-existent account. I am uncertain if this is a scam. Any help you can provide would be appreciated. Best regards, J. Payne

I recently learned of a $[redacted] charge on my account from your company. I have not made any purchases with you and do not have a Prime membership. I am unable to contact you in person and I am unsure how to do so online. I was contacted by someone I suspect was a hacker yesterday requesting information. Today, I was notified about the charge on my account. However, the phone number given to me was too quick for me to jot down, and I have been unsuccessful in reaching any Amazon customer service line to speak with a representative. Kindly reach out to me at [redacted] to resolve this issue. Thank you, M. Schlereth

I want to bring to your attention that the "Corn" type UV-C germicidal lamps listed on your website are not authentic UV lamps and do not possess any germicidal properties. Genuine germicidal UV-C lamps emit light at a wavelength of 254nm, while the LED lamps you are promoting do not fall within this range, emitting light around 450nm, which is not considered to be UV. I have tested multiple products and found them to be misleading. Examples of these false lamps can be found at the following link: [redacted]. I believe Amazon is failing its customers during the COVID-19 crisis by allowing these deceptive products to be sold. This is not only deceitful but also potentially harmful as individuals may mistakenly rely on these products for protection against the virus. Genuine UV-C LEDs are rare and expensive, primarily used in hospitals at significant costs. I have attached a spectrometer photo showing that the items in question are not UV. I urge you to verify this information by conducting your tests and removing these items from Amazon's platform in the best interest of the public.

I am experiencing problems with my iMac and need to reset passwords for my AOL and Amazon accounts. Despite numerous attempts, I have been unsuccessful in resolving this issue. I created a new Amazon account and currently pay a monthly fee of $12 for Prime, where I order various items like books such as "A Long Petal of the Sea" by Isabel Allende and upcoming "All the Devils are here" by Louise Penny. Additionally, I have ordered a large Ponds Cream, a Roku, and tea from Taylors of Harrogate. Please assist me in recovering my account under [redacted] or cancel my Prime subscription so I am not charged for inaccessible orders. Thank you for your support. Theresa (Terry) A. New phone number: [redacted] Looking forward to your feedback.

I did not place an order for this music and demand a cancellation and refund. If I do not receive a response, I will take legal actions such as reporting to the credit bureau, invoking the Federal Telephone Ordering Act through the Federal Trade Commission, and posting on social media platforms like Facebook and Twitter to warn others not to purchase from your company. I am highly dissatisfied and will do everything I can to address this issue. Please refund my money for the $20.00 sandals as soon as possible. Thank you.

I am aware that Amazon offers international shipping, and I am interested in ordering items to be shipped to the Philippines. I would like to know which items can be shipped there and which cannot, along with the additional shipping costs, whether it is per order or per item, and the estimated delivery time. The shipping address would be in La Castellana, Negros Occidental, with the nearest major city being Bacolod, 70km away, which has both a ship port and an airport. Unfortunately, calling is not an option due to the pandemic, and the chat function only handles past order issues. It seems that finding assistance is challenging here, as even the "gethuman.com" website lacks live human support.