Amazon Customer Service Issues

Archive 222

The following are issues that customers reported to GetHuman about Amazon customer service, archive #222. It includes a selection of 20 issue(s) reported June 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order on June 6th for two civil services electrical engineering books totaling Rs.[redacted]. The expected delivery was June 12th-13th, [redacted]. However, I received a message on June 12th stating that the order was delivered, which is not true. Despite checking my Amazon account and contacting Amazon's customer service, I was unable to resolve the issue due to various contact numbers being unavailable or referring to messaging due to Covid-19 restrictions. I need assistance in either receiving the items at my address or receiving a refund. The item order number is [redacted]-[redacted].
Reported by GetHuman4946995 on Saturday, June 13, 2020 4:01 AM
Dear Amazon team, Today is June 12th, and I need to address a delivery issue with my recent order (#[redacted]-[redacted]). Despite updating my address more than a month ago for both Amazon and PayPal, the package was reportedly delivered to my old address on June 4th. I have been receiving packages at my new address ([redacted] S.W. Touchmark Way) since early May, and I had a change-of-address registered with USPS in late April. I expected the package to be forwarded to my current address within a reasonable timeframe. I have spent a considerable amount of time attempting to resolve this matter, encountering challenges with contacting customer service via phone or email. As a seasoned individual with over 50 years of experience in the business world, I believe that emphasizing simplicity and customer service is crucial for a company's success. Best regards, Don G.
Reported by GetHuman-gronquis on Saturday, June 13, 2020 4:20 AM
I purchased a Frigidaire [redacted] air conditioner which was constantly delayed, and eventually found out it was undeliverable. After ordering a replacement, I tried to transfer the payment from the undeliverable item to the new one, but was told to wait for a refund instead. No written confirmation was provided regarding the credit for the undeliverable item, and I am still waiting for the refund to show up in my bank account. The delay in receiving the reimbursement is frustrating, especially as an older couple on social security. We have received the new air conditioner we paid for, but the issue of the undeliverable item remains unresolved.
Reported by GetHuman4947431 on Saturday, June 13, 2020 9:59 AM
I ordered a package from Amazon, but UPS claims they haven't received it for shipping despite providing a tracking number. UPS customer service is inaccessible, and the item is now out of stock. Amazon appears to have processed payment for an unavailable item. I need Amazon to acknowledge this and ensure the package will be shipped as soon as it's restocked.
Reported by GetHuman-petejake on Saturday, June 13, 2020 2:07 PM
Hello and good day. In December, I paid $39.99 for someone to set up my Amazon accounts for USA, Canada, and Mexico. The USA account is set up, but the Canada account is still pending. I'm wondering if setting up one account automatically includes the others or if they need individual setups. I have the email and password for the account, but every time a code is sent, it goes to the person's phone, causing difficulties. As the account owner and fee payer, I need to access my account without the two-way authentication code. I have an upcoming shipment arrival and must get into my account. The account name is PADDLELIT, and the associated email is [redacted] Your help is greatly appreciated. Thank you.
Reported by GetHuman4948316 on Saturday, June 13, 2020 4:52 PM
I am an 84-year-old Amazon customer whose account has been closed due to suspicious activity after a credit card dispute. Despite authorizing a new credit card, I still can't access my account. I need help to resolve this issue or instructions to close the disputed account and open a new one. I cannot contact Amazon for assistance by phone or chat. Your urgent help is needed. Thank you, Ross D. Kilpatrick.
Reported by GetHuman-rdkilpat on Saturday, June 13, 2020 5:06 PM
I bought a Therabath on March 29, [redacted], and received it on April 3, [redacted]. It's model #TB6. Unfortunately, it was too small for my size 10 feet (shoe size can range from 10 to 10.5). I then ordered a Patabath on April 3, [redacted], which I received on April 6, [redacted]. It turned out to be too small as well for my size 10 feet (shoe size can range from 10 to 10.5). Due to the Covid-19 pandemic, I was unable to return the items to Kohl's. Now that Kohl's is open and accepting returns, I need guidance on what my next steps should be. I spoke with Andy John this morning, employee ID AMZ92100. He was kind and tried to assist me, mentioning that someone would contact me shortly. Despite his helpfulness, upon receiving a fraud alert email from my bank, I felt concerned about the situation. Thank you.
Reported by GetHuman-bjharshm on Saturday, June 13, 2020 5:16 PM
I have been requesting the return of my product for several months now as I no longer wish to remain an Amazon Seller. I feel as though my product is being held hostage and I am fed up with the charges to my credit card. I want all charges to stop and for my products to be returned to me so I can close my seller account. I have even sought legal advice and would much prefer resolving this matter without needing to resort to legal action or media involvement. My perception of Amazon Seller has been tarnished, and I will not be recommending it to anyone. Kindly return all the products that are currently being kept in reserve. Thank you, Terry C.
Reported by GetHuman4948778 on Saturday, June 13, 2020 7:13 PM
I bought a product from Amazon over two months ago and requested a return. Although my return was approved, Amazon has not taken any action. They have yet to pick up the order or issue a refund. I have repeatedly tried to contact customer service with no response. This lack of action is disappointing, and I will likely not shop on Amazon again and will advise others against it. I urge Amazon to address this matter promptly. My Amazon account is linked to an email with the address [redacted]
Reported by GetHuman4950054 on Sunday, June 14, 2020 8:49 AM
My bank detected suspicious activity and canceled a $15 transaction with Amazon, which led to my Amazon account being locked. Amazon has requested my bank to reverse this, but they refused. I need to update my payment details with a new credit card to settle the canceled payment, but I can't access my locked account. I feel stuck between two large companies without a solution. I simply want to resume downloading Kindle books. Any advice on resolving this issue would be greatly appreciated. Thank you, Jo B.
Reported by GetHuman-jobelfo on Sunday, June 14, 2020 10:02 AM
I recently received an email about an order for a movie dated 06/13/[redacted] with order number D01-[redacted]-[redacted] costing $4.27, but I did not make this purchase. I have taken steps to secure my account by changing the password and removing my card information in the past. As a 76-year-old, I wouldn't order such items. I was considering buying face masks and liners, but now I am hesitant. Could you please remove this unauthorized charge from my card? Also, if I proceed with the face mask order, how long will the processing take so I can promptly remove my card details from the account? Thank you for your assistance.
Reported by GetHuman-lenadav on Sunday, June 14, 2020 1:53 PM
Dear Amazon Customer Service, I am reaching out regarding an issue with the Kindle Fire I purchased on September 4, [redacted]. The device is only charging up to 17% and the charging process is extremely slow. I have tried using two different Kindle chargers which work perfectly fine with my Kindle Fire HD 6. My email for correspondence is [redacted] Thank you and happy holidays. Best regards, Tiffany Taylor --- Hello Amazon Customer Service, I previously contacted you about my Kindle Fire charging issue, but due to my disability, I requested to communicate via email or live chat. I have faced health challenges recently, with my family being affected by the coronavirus since late January. I would like to resolve the Kindle problem now. I prefer not to replace the device as I have customized it to my preference. It seems the charger is not consistently making contact to charge the device despite it powering on. Any assistance would be greatly appreciated. Stay safe.
Reported by GetHuman4950609 on Sunday, June 14, 2020 3:10 PM
Dear Amazon Customer Service, I am reaching out regarding an email my deceased brother, Stephen Sutor, received regarding a Prime Video order. Unfortunately, Stephen passed away on May 21, [redacted], and I have his death certificate as proof. I kindly request to cancel any pending orders in his name. For further communication, please contact me at my email address: [redacted] Thank you for your attention to this matter. Sincerely, Christopher Sutor
Reported by GetHuman-sutors on Sunday, June 14, 2020 7:31 PM
Order # [redacted]-[redacted] was for 5 tubes of 2.5 oz Vanicream moisturizing ointment. The 3rd tube was missing a safety seal upon opening it. Although the return window has passed, I believe I should still be eligible for a refund or replacement. I have reached out to Amazon after the manufacturer advised doing so. I have been a long-time customer and this is the first time I have encountered this issue. I have tried contacting Amazon by phone without any luck for weeks. Thank you for your attention to this matter.
Reported by GetHuman-biffquis on Sunday, June 14, 2020 7:44 PM
I received an email today, June 14, [redacted], which I suspect is a scam. It's asking for information that Amazon already has on file. I wanted to alert everyone about potential hacking attempts on Amazon accounts. Subject: Automatic Email From System - Account #[redacted] [Information] [New Statement] : Required a verification From: [redacted] To: [redacted] Bcc: [redacted] The email claims action is needed on my account and prompts me to download an attachment for more information. Thanks, Customer Support
Reported by GetHuman4951350 on Sunday, June 14, 2020 8:37 PM
Dear Customer Service, I am reaching out about an ongoing issue with a recent order. Despite my previous communication on April 2 regarding missing Bounty paper towels, I received a reminder today to return an item I did not receive, Boundy 8 rolls. I had only received 1 box of 8 rolls of Bounty paper towels after reporting the missing items to customer service, and I was assured a replacement had been shipped to me. I did not receive any extra paper towels beyond what was eventually sent to me. Please review your records to rectify this error. Thank you, Yifei
Reported by GetHuman4951398 on Sunday, June 14, 2020 9:14 PM
Hello Chandan, Thank you for your recent order of the Mufti Grid Tattershall Navy Half Sleeve Slim Fit Shirt. We appreciate your business and wanted to provide you with some details about your order. Your order was placed on Monday, June 15, [redacted], and is expected to arrive on Monday, June 22. The shirt you selected is a Medium size. The item subtotal is Rs. 1,[redacted].00, with no additional shipping charges. For any order updates or modifications, please visit Your Orders on Amazon.in. Also, you can track your order and receive notifications through the Amazon app on your mobile device for your convenience. Rest assured, our delivery agents follow safety protocols by maintaining a distance of 2 meters during the delivery process. If you are in a containment zone, alternative arrangements will be made for a no-contact delivery. Thank you for choosing Amazon.in. We look forward to serving you again soon.
Reported by GetHuman4952091 on Monday, June 15, 2020 4:44 AM
Hello, I am Niketa Singh. I purchased three products from Amazon: Art Street Set of 10 Individual Wall Photo Frames in black, eCraftIndia Welcome Lady Metal Wall Hanging, and Kraft Seeds Zcon10 Wooden Handle Hedge Cutter. Although all three items share the same customer ID number [redacted]16, I only received a single package containing just the Art Street photo frame. I attempted to use the return policy, but Amazon only accepted the return of the wall photo frame. I personally shipped back the eCraftIndia Welcome Lady Metal Wall Hanging and the Kraft Seeds Zcon10 Wooden Handle Hedge Cutter, but I have not yet received any acknowledgment from the seller about the return. I am unsure how to proceed in resolving this issue. I would appreciate any assistance you can provide. Thank you.
Reported by GetHuman4952721 on Monday, June 15, 2020 11:16 AM
On June 1, [redacted], I placed an order for a Sauder 5 Shelf Bookcase with the order number #[redacted]-[redacted], scheduled for delivery on June 10, [redacted]. However, on June 11, [redacted], the tracking information stated that the item was delivered by UPS on June 10, [redacted], at 8:42pm with tracking number 1Z52636E[redacted]. Despite being home at the time and no delivery attempt being made, I did not receive the bookcase. Contacting Amazon Customer Service and UPS Customer Service has been unsuccessful, which is frustrating given the current circumstances with COVID-19. I have requested a refund, but Amazon requires proof of return for processing. How can I return something I never received? As a loyal Amazon Prime customer, this situation is disappointing, and I would appreciate assistance from customer service to resolve this issue promptly. Thank you. - MaryAnn P.
Reported by GetHuman4953441 on Monday, June 15, 2020 2:34 PM
I received a notice stating I would be charged $14.97 for razor blades I ordered on March 6, [redacted], under order #[redacted] [redacted]. The blades were defective, and I contacted Amazon for a refund. During the call, a representative mentioned they would send me new blades, advising me to dispose of the old ones. I confirmed with her that it was okay to discard the defective blades instead of returning them. I believe I should not be charged for the mistake made by the representative. Thank you. - Rodger D., [redacted] SE. 181st St., Weirsdale, FL [redacted]. As an older individual, communicating over the phone is challenging.
Reported by GetHuman4953580 on Monday, June 15, 2020 3:00 PM

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