Amazon fraud

GetHuman4940582's customer service issue with Amazon from June 2020

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The issue in GetHuman4940582's own words
FRAUD! My name is Marcia Turner and I live in El Paso, Texas. I don’t have an Amazon account. I use my husband’s. Within the past two weeks, my adult children in Tucson, Arizona, have received two packages from Amazon that they didn’t order. They asked if I sent them..I didn’t. They spoke to Amazon at length yesterday and were told that the packages were traced to a Mobile account in the name of Marcia Turner, phone ****-***-****. I have no mobile account, and the number given is my land line number.*The packages were sent to:*Matthew and Karen Roberts***** Magnolia*Tucson, Arizona ******We have * charges on our American Express that we can’t identify.*May **th - **.***May **st - **.***May **th - **.***June *th - $**.** and $**.***The account charges ends in ****.*These charges are not shown as items on my husband’s Amazon account. The email for that account is D*****@***.com.* It seems like someone has taken my name and home number and set up this account. It’s possible that whoever did this is then picking up the packages. *In any event, my name and phone number are being used illegally and I’d like you to cancel this account. I have never set this up, either intentionally or accidentally.*Mobile account ***-***-*****Name: Marcia Turner

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Amazon

Customer service issue
Reported by GetHuman4940582
Jun 11th, 2020 - 5 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 79292 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4940582 started working on this issue
Jun 11th 4:11pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 8:23pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 8:31pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 8:34pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:47pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:50pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:50pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:51pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:52pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:52pm
GetHuman4940582 indicated the issue is not fixed yet.
Jun 11th 10:52pm