Amazon Customer Service Issues

I need assistance. I placed an order for 3 Sterilite Portable File Boxes on May 13, [redacted], but accidentally placed a second order as it seemed the first didn't go through. I tried to cancel the second order, but it was already shipped. Being disabled and on a fixed income, returning these is challenging as UPS and USPS told me it would cost $45. Could you please provide 2 shipping labels to cover the return and refund the purchase cost? I am unsure how else to proceed. Thank you for your assistance. - B. Roten

Order #[redacted]-[redacted] was placed on May 24th for 1 Battery for iPhone 6, not 6s. Following the provided video instructions, I installed the battery four times over two days but couldn't get the iPhone to turn on. I sought help from a cellphone repair center, but even after they attempted to replace parts and install a new battery, my phone wouldn't power on. It was discovered that the battery from Amazon was actually for an iPhone 6s, not 6, which may have caused damage to my phone during installation attempts. There was no indication on the package that it was for the wrong phone model. I am requesting reimbursement from Amazon for this error and hope they acknowledge the mistake made by their shipping department.

Dear Customer, We wanted to inform you that there has been a report of unauthorized activity on your credit or debit card linked to your Amazon account. One of the recent transactions made on your account has been reversed by the card issuer, and your Amazon account has been temporarily closed for security reasons. In case you authorized this transaction, the payment still needs to be settled. However, due to the reported fraud, we are unable to process payments using the card associated with the disputed transaction until the issue is resolved. Additionally, new payment methods cannot be added to your Amazon account at this time. We regret any inconvenience this situation may have caused and appreciate your understanding. Warm regards, Amazon Team

I appreciate your support for the black communi. It's important to me that businesses align with my values. I believe in working hard for what I have and treating everyone equally. I hope others will consider their actions as consumers as well. All lives matter.

I purchased a $75 Amazon gift card at King Soopers in Denver, Colorado on June 6, [redacted]. After activation, my son tried to use it but found out it had already been redeemed by someone named Greg Battles. King Soopers informed me that they sent the funds to Amazon and advised me to seek a refund from Amazon. Despite my efforts, it has been challenging to reach a customer service representative for assistance. I am feeling upset and frustrated by this situation. I urgently need help to resolve this issue. If I do not receive a prompt response, I may have to escalate this matter to the local news station. Your immediate attention to this matter would be greatly appreciated. Thank you.

I recently purchased an item, but I have been unable to reach the seller for a return. According to your guidelines, I should start a claim if I don't hear back in two days. I have been trying to initiate a claim, but I keep hitting dead ends. I am unable to speak to anyone at Amazon as their phone lines seem to be inactive. I wanted to return the masks I purchased, but it seems like I might have to keep them now. The $66 touchless thermometer I bought is not working. I feel frustrated and hopeless with the lack of assistance. How can I start a claim if the seller does not respond? I cannot afford to throw away $66 like this.

I'm having trouble redeeming points on a purchase. I have two Prime cards on my account - one ending in [redacted] which was lost or stolen, and the replacement ending in [redacted]. The names listed are J.W. Moore and Joe Moore, respectively. Despite having [redacted] points on my Chase statement, I am unable to use them. I hope this can be resolved without simply stating that the points were lost along with the card.

Order# [redacted]-[redacted] was listed as new, but upon arrival, it was clearly refurbished with a scuffed display screen. It seems to be an outdated version that was replaced by an updated model released 2-3 years ago. After contacting the manufacturer, Linksys verified it was indeed refurbished, identified by the "RM" sticker on the box, and outside the warranty period. Even though the seller provided a return label, they did not cover the return shipping cost. Now that I've informed the seller of my findings, I'm waiting for a response before involving Amazon due to their history of similar issues. I hope for a fair resolution from the seller. Thank you. -John B.

I wanted to share my experience with an order I recently made. I placed order number [redacted]-[redacted] on 31st May for two identical items with 2-day shipping. The first item was shipped on June 4th and arrived on June 6th, but the second item was shipped on June 6th and only received on June 9th. The 2-day shipping was not fulfilled for either item, and I'm unsure why they were split into two shipments. I would like a refund of the shipping fees charged to me.

I placed an order for: 3 units of an ALL-IN-ONE LCR COMPONENT TESTER for transistors, diodes, and capacitance. According to the USPS tracking details, what was delivered was: Order #[redacted]-[redacted] 3 x 1 kit - LCR-T4 Mega [redacted] Transistor Tester Triode Capacity ESR Meter MOS NPN Transistor Tester Shell Sold by YZHY, Condition: New However, what I received a week ago were three small shells, each significantly smaller than expected, with no electronic components included. Many details on the shipping document are in Chinese, but I can provide some information: shenminqinshen 428W75 XH-W1209 (3) B[redacted][redacted] The items we received are not what we ordered in terms of size and functionality. How can we proceed to either receive the correct items or obtain a refund? Please advise on the return process if necessary.

I placed an order for candles on Amazon that never arrived. I attempted to get a refund through the returns and orders section with no success, as customer service was closed due to the pandemic. I contacted Discover, the card I used for the purchase, and initiated a charge dispute. After some back and forth, Amazon refunded the candle price to a gift card through a chat room. I then paid Discover for the candles and requested to cancel the charge dispute a few days ago. I assume you have received notification by now. Amazon has currently blocked my account, and I am seeking assistance to have it unblocked. Please unblock my account.

I ordered the Samsung Galaxy M31 on May 29, with an expected delivery date of June 5. This was an exchange order, where I traded in my old phone to get a new one at a lower price. Due to COVID-19, I made an online payment. After tracking the order, it shows that it's in my state, but I haven't received any updates or contact regarding the delivery. I've tried contacting customer service multiple times but have not received any callbacks. The status now mentions government restrictions affecting movement and suggests waiting or canceling the order. I decided to cancel and request a refund, but I couldn't find the cancel option that was previously available. This situation is very concerning, as I have already paid, the package is supposedly in my state, yet I haven't received it. I'm disappointed in Amazon's lack of communication and support. The helpline number provided online led to dead ends and frustration. It feels like they are taking advantage of the situation, leaving me feeling trapped and ignored.

I mistakenly sent a $50 e-gift card to an incorrect email address that no longer exists. I was previously able to have a kind customer service representative cancel the wrong gift card and resend a new one to the correct email. However, due to the lack of a telephone option for assistance, I am struggling to resolve this issue. As a disabled and elderly individual, I prefer speaking to real people for support. I believe customer service can safely use social distancing and masks without eliminating phone support. I am frustrated with Amazon's decision to remove live customer service options. Please assist me in resolving the problem of sending the e-gift card to the inactive email address. Thank you for your help.

I have noticed that my Amazon account is not displaying my "Order History," and I am uncertain if my Prime membership is still active. I placed an order for a N-95 Mask and toilet paper back in April, scheduled for delivery by the end of May. As I am relocating soon, it is crucial that I receive these items promptly. Kindly restore my Order History and ensure the delivery of the N-95 Mask and toilet paper at your earliest convenience. Thank you. Pam D.

I spoke with a Customer Service representative at Amazon this morning. They advised me to contact S&S Worldwide since they handled the shipping. S&S Worldwide informed me that they are unable to assist because the order was placed through Amazon. I am seeking assistance as I feel stuck between the two companies. The order was placed on May 13, [redacted]. There was a mistake where I placed a duplicate order, tried to cancel it immediately, but it had already shipped. Now, I am facing difficulty with S&S regarding a refund and return shipping costs, which are higher than the product's value. USPS and UPS are quoting $45 for returning both packages. I kindly request help in resolving this issue with return postage and obtaining a refund. Your assistance is greatly appreciated.

On May 8, [redacted], I placed an order for a Kismile 3.0 Cu ft upright freezer. Initially, I was informed the delivery might take up to three weeks. However, the delivery dates have been continuously postponed, causing uncertainty. Recently, it was mentioned that if the freezer doesn't arrive by June 14, I could request a refund. Considering the manufacturer is located in the District of Ningbo, China, and the impact of Covid on shipping and logistics, I am skeptical about receiving the freezer by June 13. Joe Mckinney Muncy in Fairfax, VA is listed as the trademark correspondent for the product. I urgently need the freezer by June 15 for storing meat. If the likelihood of receiving it on time seems low, I am contemplating canceling the order. How can I ensure I won't be charged if I decide to cancel?

My Amazon account has been accessed without my permission multiple times in the last two weeks. Initially, on June 1st, I contacted an Amazon representative who removed charges for five gift cards and guided me to change my password. However, four days later, the same issue occurred. I changed my password again and set up two-step verification. Unfortunately, it has happened once more on Wednesday, June 10th. During the first instance, Amazon Prime was added to my account, and though I tried to cancel, I couldn't due to the free trial period. I'm concerned about changing my password again only to face the same vulnerability. I would like to know the steps to completely cancel my membership now. How is it possible for these unauthorized access incidents to persist despite my new passwords and two-step verification?

I recently received an email regarding a return I made on two pairs of women's pants. Although I sent them back promptly after receiving them, the email stated that I also returned a pair of men's pants that I did not send. The reminder email urges me to return the items by a specified date to avoid being charged. The email includes the details of the return and the total amount to be charged if the items are not received. Additionally, the email specifies that it was sent from a notification-only address. Upon checking my account, I noticed the discrepancy in the returned items, indicating the return of the men's pants I did not send back. The email serves as a reminder of the pending return and the potential charge if the items are not received by the specified deadline.

I recently encountered a frustrating issue with accessing my Amazon Prime account as I forgot my password. When trying to reset it, the system requested my credit card expiration date, which it didn't recognize. The security questions provided were obscure and difficult to understand. Unfortunately, even after contacting customer service, I couldn't resolve the problem as my answers were not accepted. I couldn't find a supervisor to escalate the issue to, leaving my Prime account inaccessible. It seems I may have to cancel my account after being a loyal customer for many years. The questions asked during the verification process were unrealistic, such as inquiring about the duration of my Prime membership, information that is not commonly remembered. The lack of clarity in the questions and responses from the service rep only added to the frustration. Amazon needs to improve its customer service procedures to prevent losing customers due to unanswerable security questions. Customers should be treated with respect and offered clear assistance in these situations to ensure a positive experience.

Dear Customer Service, I am disappointed to report that my order has not been shipped as promised. Despite my efforts to cancel the order, the item is now listed as unavailable. I urgently need this item or a suitable replacement as soon as possible. Please advise me on how to proceed with either a commitment for delivery or a successful cancellation. The urgency is essential, as I require the item immediately and not next week, especially since the order was placed on June 1st, [redacted]. Order #[redacted]-[redacted] Thank you for your prompt assistance. Best regards, Byron