Amazon Customer Service Issues

Archive 218

The following are issues that customers reported to GetHuman about Amazon customer service, archive #218. It includes a selection of 20 issue(s) reported June 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently received a notification via the Amazon app that one of my orders was cancelled, but I have not received an email confirmation. The order was placed on May 24, [redacted], and the order number is [redacted]-[redacted]. This specific order is no longer showing in my order history, and I am unable to track the status of the product. I have not received the item, and a refund has not been issued to me yet. I kindly request an update on the status of my order at your earliest convenience. Thank you.
Reported by GetHuman4930198 on Selasa, 9 Jun 2020 pukul 09.19
Please find the requested information below: Email: [redacted] Order Number: [redacted]-[redacted] Account Name: TeiJae Taylor Shipping Name: Elijah P J Fofana Billing Address: [redacted] International Blvd, Oakland, CA [redacted] The textbook I mentioned in my initial request was not found in the mailbox. I placed an order on 6/3/[redacted], and I suspect it may have been combined with another order I made on 6/2/[redacted] for a different textbook. Unfortunately, we have not located the missing book, which leads me to believe it may have been included in the returned box or perhaps never arrived. In my original post, I mentioned that I inadvertently returned a box containing a rental book without checking its contents. I am concerned that there may have been two rental books in the box, as my son's textbook was also due to be delivered on the same day, last Sunday. I do not wish to cancel the rental and am seeking assistance in arranging the return of the textbook. The book that was mistakenly returned is "Essentials of Human Communication, 8th Ed.," while the book that should not have been returned is "The Essential Cosmic Perspective." Thank you for your help.
Reported by GetHuman-findtj on Selasa, 9 Jun 2020 pukul 10.54
Subject: Regarding Order Refund and Non-Delivery I am writing to inform you about the status of your order placed on 03/19/[redacted] with Order # [redacted]-[redacted]. Due to the current lockdown restrictions, we can only deliver essential products at this time. Unfortunately, the item/s in your order are not classified as essential, so we have had to cancel the order. You will receive a full refund for the payment made. The refund process typically takes 2-3 business days to reflect in your original payment account. Please refrain from calling customer service for updates on this specific order, as additional information is currently unavailable. We recommend visiting our website for the latest updates on delivery services in your area. We apologize for any inconvenience this may have caused and appreciate your understanding during these unprecedented times.
Reported by GetHuman4930427 on Selasa, 9 Jun 2020 pukul 11.16
Dear Sir/Madam, I would like to bring to your attention an issue I encountered with the renewed Redmi Mobile I purchased from Amazon. The item was delivered on March 14th and worked properly for only 4 to 5 days before ceasing to function entirely. I have previously made successful purchases from your company and would like to continue doing so in the future. I kindly request a replacement for this malfunctioning mobile. Your prompt assistance in this matter would be greatly appreciated. Thank you. Yours faithfully.
Reported by GetHuman4930450 on Selasa, 9 Jun 2020 pukul 11.30
I placed Order # [redacted]-[redacted] on April 13, [redacted], and unfortunately missed the return window that closed on May 31. Due to the marina shutdown during the coronavirus outbreak, I couldn't access my boat until Sunday, June 6, to check the bumpers. They are the wrong size and require returning. Could my Prime membership allow me an exception for a return so I can reorder the correct size? Any assistance will be greatly appreciated.
Reported by GetHuman-qnmartin on Selasa, 9 Jun 2020 pukul 11.51
My account got suspended after placing multiple orders simultaneously. To unlock it, I had to provide various details and even a picture of the last 4 digits of my MasterCard. Despite sending the picture multiple times, it kept saying it couldn't read it. Frustrated, I tried taking a picture of the last 8 digits instead. However, after doing so, I received an email stating they couldn't verify my MasterCard. I refuse to send a picture of the entire card. Now, I'm stuck with a message saying they need more information and to wait for further instructions via email or text. I'm unsure what to do next. Name: T. Hampton Address: [redacted] Turner Ave, Markham, IL [redacted] Phone: [redacted] Last 8 Digits: (5[redacted]) Any assistance would be appreciated.
Reported by GetHuman4930573 on Selasa, 9 Jun 2020 pukul 12.20
I have been charged $12.99 for two consecutive months now for Amazon Prime, which I NEVER signed up for! I want this canceled immediately, and these two months' worth of charges refunded! The way to enroll people in this program is outrageous. You hide in the fine print that I have to click a box stating I don't want Prime. It should be the other way around, where I click a box to confirm that I do want it. I hope to not have to order from your site again. This business practice is unacceptable. Additionally, there is frustration as there is no response over the phone to address this issue.
Reported by GetHuman-greggcal on Selasa, 9 Jun 2020 pukul 12.26
Amazon Support Team, I urgently need assistance with my locked account situation. I am unable to access customer service through chat or phone. A while back, my account was hit with unauthorized gift card charges. Following Amazon's instructions, I contacted my bank to dispute the charges. Unexpectedly, I received an email from "[redacted]" informing me that my account is now locked due to the disputed charges. This situation is frustrating, as I complied with Amazon's guidance. I am now locked out of my account without any means to communicate with customer support. I request an immediate resolution to this matter. My contact number is [redacted]. Best regards, MM
Reported by GetHuman4930591 on Selasa, 9 Jun 2020 pukul 12.28
I am deeply disappointed in Amazon for selling offensive and crude merchandise that disrespects Law Enforcement Officers by calling them liars and even murderers. It is concerning that a reputable company would offer such items. As a long-time Amazon customer who has made significant purchases over the years, I can no longer support a company that promotes such negativity. I have decided to cancel my account and will urge my friends and family to do the same. It's important to consider the impact on both your customers and employees.
Reported by GetHuman-sblloyd on Selasa, 9 Jun 2020 pukul 12.34
A few days ago, I ordered earphones on Amazon. I encountered a problem when trying to cancel the order due to personal reasons. Instead of a cancel button, there was only a return option. I proceeded with the return, and the next day an Amazon representative called to arrange a pick-up, which I was unable to do as the item hadn't reached my nearest hub. After explaining my situation, I was told to wait. Eventually, I received a call from the hub asking for an OTP to proceed with the cancellation. I provided the OTP, and the call ended. Despite this, I have not yet received a refund or any confirmation via email or SMS. Can someone please assist me with this matter?
Reported by GetHuman-madhurr on Selasa, 9 Jun 2020 pukul 12.38
I recently received an email on 6/8/[redacted] indicating that my account # is no longer valid since 6/8/[redacted]. I have never signed up for a Prime account or any accounts with Amazon. My purchases on Amazon have always been for Kindle books, and I have consistently used my American Express Card for payments, valid until 11/20. I prefer to continue making electronic payments through my American Express Card ending in [redacted], as all previous transactions have been successfully processed. I do not have, nor do I wish to have, a Prime account or any other accounts with Amazon. Thank you for addressing this issue promptly. - Barbara E. Burke
Reported by GetHuman-barburke on Selasa, 9 Jun 2020 pukul 13.44
Today, I received an email notifying me of a delay in processing my order due to the item being unexpectedly out of stock. They were unsure when it would be available. The email gave me the option to proceed with the order or cancel it. I decided to cancel and place a different order. I am concerned about being charged for the cancelled item and unsure if I will receive a refund. I attempted to call for clarification, but there was no answer. Can someone assist me with this issue? The order in question is #[redacted]-[redacted].
Reported by GetHuman4930944 on Selasa, 9 Jun 2020 pukul 13.52
I recently purchased two items from Amazon, and both were mistakenly sent to my previous address. I spoke with Stesha from Amazon on 06/06/[redacted], and she informed me to call back today to allow Amazon the necessary time to send replacements for the lost or missing items. The items were supposed to be sent to [redacted] SW 97th Lane, Ocala, FL [redacted], but they were instead delivered to [redacted] Woodlark Dr., Haines City, FL [redacted]. Could you please confirm if Amazon plans to send replacements to the correct address? Thank you.
Reported by GetHuman4931021 on Selasa, 9 Jun 2020 pukul 14.07
I recently had an unfortunate incident involving someone at my residence ordering 2 vibrators without my consent. Despite my immediate efforts to cancel the orders, I have been unsuccessful in doing so. I have already taken legal action and will no longer be using Amazon due to this experience. It is frustrating that I cannot speak to a representative directly to resolve this issue. I am extremely dissatisfied with the service and lack of assistance. This situation is unacceptable, and I am determined to pursue this further.
Reported by GetHuman-buddyelm on Selasa, 9 Jun 2020 pukul 14.14
I have been a Kindle user since around [redacted]. This is my third Kindle device. About a year and a half ago, I bought a Kindle for my wife and linked it to my account so that any books purchased would be available on both devices. However, something went wrong. My wife's Kindle now has over [redacted] books while mine has just a little over a hundred. Also, when I order new books, they only appear on her Kindle, not mine. I am Julian E. Hall and you can contact me at <[redacted]>. The most recent order number is DO1-[redacted]-[redacted]. I tried calling the Kindle support number listed on my device, but my attempts to get help via chat and phone call were unsuccessful. I would appreciate any assistance. You can reach me at [redacted] (cellphone) or [redacted] (landline). If I'm unavailable, please leave a message. Thank you. Julian E. Hall
Reported by GetHuman4927400 on Selasa, 9 Jun 2020 pukul 14.36
I received a call from Amazon informing me of a suspicious $[redacted] iPhone purchase on my account. When prompted to connect with a representative to cancel the transaction, the call abruptly ended after pressing 1. Upon calling back for assistance, a message stated that due to the COVID-19 crisis, connecting to a representative was not possible. I am concerned about the potential fraud and feel helpless without being able to speak to a representative. Any advice would be greatly appreciated.
Reported by GetHuman4931216 on Selasa, 9 Jun 2020 pukul 14.43
I have encountered repeated issues with my accounts being locked due to "suspicious activity." Despite creating a new account to utilize gift cards, Amazon has not followed through on their promise to contact me within 24 hours. The lack of communication has been frustrating. I have provided proof, including gift card receipts and debit card statements, to verify my ownership. I request either the removal of the gift cards from my account for a refund or a resolution to this ongoing problem. Reliable access to items, such as a work phone, is essential, especially during these challenging times when Amazon's support is greatly needed.
Reported by GetHuman4931567 on Selasa, 9 Jun 2020 pukul 15.50
I am inquiring about the non-receipt of an item from Order # [redacted]-[redacted] by DNA Motoring. The order indicates that a label was generated but the item was not shipped. I have directly contacted the vendor, who has no record of the order. I am puzzled about who created the UPS label. The item is a DNA Motoring TGL-DRAM03-3D-LED-RD 3D LED Rear Center Tailgate Light priced at $77.99, sold by Amazon.com Services LLC. The expected arrival date was June 4. I kindly request urgent assistance regarding this matter. Thank you.
Reported by GetHuman-roosraci on Selasa, 9 Jun 2020 pukul 16.07
I noticed that you are selling shirts with "Blue Lives Murder" printed on them. This is really disappointing to me. I support slogans like "Black Lives Matter" and "Blue Lives Matter," but "Blue Lives Murder" is offensive. I come from a family where I am the mother of a police officer and the sister of an officer who was shot in the line of duty, resulting in the loss of a lung. Despite the risks, my brother bravely returned to work to continue protecting others. Please reconsider selling shirts with the phrase "Blue Lives Murder" as it does not accurately represent all law enforcement officers. Thank you.
Reported by GetHuman4931768 on Selasa, 9 Jun 2020 pukul 16.26
I got my order #[redacted]-[redacted] package, but it arrived opened and missing the book inside. Amazon assured me a replacement would be sent at no cost, which I received. However, I received an email asking to return the missing item to avoid being charged, but as I never got it, I cannot send it back. Thank you.
Reported by GetHuman4931835 on Selasa, 9 Jun 2020 pukul 16.36

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