No previous messages*Messaging Assistant * Customer Service*Hi, I'm Amazon’s messaging...

GetHuman-darmoham's customer service issue with Amazon from June 2020

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The issue in GetHuman-darmoham's own words
No previous messages*Messaging Assistant * Customer Service*Hi, I'm Amazon’s messaging assistant. If you’re checking on an order, please keep in mind that we’re temporarily prioritizing the delivery of household staples, medical supplies, and other high priority products to serve our customers in need while also helping ensure the safety of our associates. This has led to some delivery times being longer than usual, so we ask that you wait * days after your estimated delivery date before seeking help from an associate.*Fortunately, I’m here to answer your questions and help you out with many things.*As I send you messages, you can select a button to reply. Give it a try.**:** PM*Got it**:** PM*Messaging Assistant * Customer Service*OK* *George's Aloe Vera Liquid Supplement, *** oz*Is this what you need help with?**:** PM*Yes, that’s it**:** PM*Messaging Assistant * Customer Service*OK, I'll get someone to help you here through chat.**:** PM*OK, get help through chat**:** PM*Messaging Assistant * Customer Service*If you have details you think would help the associate, type them here.**:** PM*R*ROHIT HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.*Order* ***-*******-*********:** PM*rohit * Customer Service*Hello, I am Rohit. I will be taking up that chat from here Please allow me a moment to go through your previous chat. *R**:** PM*why did the seller charge me before actual shipping*ihe just obtained a shipping lable to get paid*the tracking * is not active**:** PM*rohit * Customer Service*Hey Mohamed, you are inquiring for " George's Aloe Vera Liquid Supplement, *** oz "?*R**:** PM*yes*and now I don't agree with what is going on**:** PM*rohit * Customer Service*Upon checking , it seems that the order got stuck in the advance shipment and got lost , and the amount was authorized yet not debited,*i have to raise a ticket to cancel this order for you,*R**:** PM*my bank account was debited ???????**:** PM*rohit * Customer Service*It was not debited, the amount is kept in hold by the bank for the debit , but as it got stuck , i can raise a ticket and cancel that for you , because it may take a long to time to get deliver to you, shall i raise a ticket?*R**:** PM*I saw it debited on my bank account*yes I want to cancel*Hello**:** PM*rohit * Customer Service*yes Mohamed, i will raise a ticket for you.*R**:** PM*Thanks, how long it'll take to be refunded***:** PM*rohit * Customer Service*within *-* days from today.*R**:** PM*and please report the seller for me**:** PM*rohit * Customer Service*sure thing , i will do that an update to you , just a moment , let me create a ticket*R**:** PM*can I get the cancel ticket ***:** PM*rohit * Customer Service*yes that is what i am creating , the system is working little slow,*R**:** PM*no problem**:** PM*rohit * Customer Service*done, this the ticket id -********** *R**:** PM*Thank you**:** PM*rohit * Customer Service*On high priority, I've also forwarded feedback to Seller handling department to make sure this doesn't repeat with your future orders and strict actions have to be taken against him. Each report they receive is investigated and appropriate action is taken. *Rest assured, i will also make sure that you wont get any such issues in future,*R**:** PM*Appreciate your effort and God bless you**:** PM*rohit * Customer Service*On a personal level, I appreciate your patience, cooperation and understanding in this matter at this pandemic situation. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.*You're most welcome! Stay safe Mohamed . It was my pleasure assisting you.*R**:** PM*Thanks again**:** PM**after all he charged my bank account *The order is showing delay *I requested cancelation*the attached is the the previous chat with amazon*IO don't trust the seller and need mu money back*more about I need to talk to Amazon over the phone to explain my experience with this seller* Order* ***-*******-********ticket id -********** *Send

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Amazon

Customer service issue
Reported by GetHuman-darmoham
Jun 9th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 77901 others
0 customers following this

Timeline

GetHuman-darmoham started working on this issue
Jun 9th 1:20am

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