Amazon Customer Service Issues

Dear Sir/Madam, My name is Jibin George, residing in Dublin, Ireland. On 17/04/[redacted], I subscribed to an eir broadband plan priced at 29.99 euros per month, which includes a complimentary year of Amazon Prime Video. I created an Amazon Prime Video account through an Eir link as per the plan's details. However, I noticed a charge of 5.99 euros by Amazon on 06/05/[redacted], and another charge of 29.99 euros by Eir on 21/05/[redacted]. Essentially, both Amazon and Eir are deducting 5.99 euros monthly for the same Amazon Prime Video subscription. Upon contacting Eir broadband office, they advised me to reach out to Amazon for a refund of the excess charges they are deducting every month. I am seeking clarification on why Amazon is debiting money from my account each month. Thank you for your attention to this matter. Best regards, Jibin George

I placed an order for digital music download, was charged, and received a confirmation, but I am unable to download the music. The order is not showing up in Amazon's system, making a refund impossible. The chat bot and the "call me now" button are not helping, and the "help" link in the email leads to an error page. Emails to "[redacted]" and "[redacted]" were undeliverable. I'm frustrated that Amazon has taken my money without delivering the product.

I contacted Amazon regarding the chipped reading glasses received as a replacement for my original order, which was also chipped. Despite my attempts to report the issue, the system stated that the item was not eligible for return. I provided details of the damage and expressed my willingness to return the faulty pairs. I mentioned the previously helpful chat facility, but I couldn't find it. I am looking for guidance on how to obtain a pair of glasses that are not chipped. I am ready to share photos of the damage and return the items if necessary. I await your response. Thank you, Zoë G.

I've been receiving alert messages from Amazon saying someone in New Mexico is trying to access my account. I followed Amazon's suggestion and changed my password. But, I keep getting the same alerts about New Mexico sign-ins the next day, even after changing my password each time. I'd appreciate it if all login attempts from New Mexico could be blocked on my account.

I purchased a premier tall prestige storage unit from Amazon on May 20th. The delivery was made by UPS today, and unfortunately, the box arrived completely damaged and opened. I have taken pictures of the condition. I have tried contacting Amazon multiple times through four different phone numbers, but have not been able to reach them due to the current situation with the virus. Amazon provided me with a password that they are not accepting, making it impossible for me to get in touch with them. I have been persistent in my attempts to resolve this issue.

I bought a router/modem in March to get internet on Ocracoke Island on March 15. Due to the virus, the island was closed until May. Century Link only sent techs in June, but the modem didn't work, despite the website saying it would. They gave me a return code expiring on June 1, which I couldn't meet as I'm 83 and the nearest UPS store is 50 miles away. Couldn't reach customer service for help, so I had to make the [redacted]-mile trip to the store which was closed. I need a return label and an extended return date. Ready to send it back now. Order # [redacted]-[redacted].

I am frustrated by companies providing free or discounted services to specific groups, leaving people like me to bear the cost. I worked incredibly hard to overcome poverty and lack of education to pay for my schooling without any assistance. I question why I must subsidize others' benefits while I had to make sacrifices like walking or biking due to financial constraints. I support helping those in need but want the freedom to choose whom I support without being compelled to cover the costs for others. The middle class often feels neglected as we witness individuals receiving various handouts, sometimes having more disposable income than those striving to make ends meet. If a socialist system is what is desired, perhaps relocating is the solution.

I added my wife's Kindle to my account so we could share books, but when I buy a book, it only shows up on her device, not mine. She has around [redacted] books, and I have over a hundred. Julian E. Hall ([redacted])

I recently received a dented West Bend Quikserve toaster ordered through Amazon from the company Azterisk/. It was purchased on May 5th. Upon arrival, I noticed the toaster was damaged and that it was priced at $49.99 while I was charged $63.49. I contacted Azterisk/ regarding these issues, and they explained that they source products from various places, which can affect pricing. They offered a return, but with a 10% restocking fee and I would have to pay for return shipping. I proposed keeping the toaster and receiving a partial refund due to the damage. Unfortunately, I have not heard back from Azterisk/ since our initial email exchange, despite leaving voicemails. I am now seeking resolution as soon as possible as I am no longer comfortable with their service. I hope Amazon will assist me in resolving this matter promptly. It has been over a month without any resolution. - Melanee Mayville

It's concerning to witness the unrest and tragic loss of life recently. The value of all lives, including those lost in the riots, law enforcement incidents, due to COVID-19, and other circumstances, is undeniable. While supporting justice and racial equality is crucial, the perspective that all lives matter is a valid one. Suggestions for diverse philanthropic actions, like supporting families of fallen officers, funding COVID-19 research, and contributing to pro-life causes, are important considerations amidst current events. It's understandable to take a stand and choose where to spend or not spend based on personal beliefs and values. Many others may share these sentiments and opt to take similar actions.

I was locked out of my account due to a fraudulent purchase, but the issue was resolved, and I received a refund and credit. After making some purchases, I got locked out again and was told to create a new account. I have many lists and recurring purchases accumulated over the years. Being disabled makes it difficult for me to get to my granddaughters; I order items for their home. I really need my old account back as it's challenging to start over. My recent purchase was canceled, and my daughter urgently needs those baby wipes. I'm distraught and brought to tears by this situation. It would have been helpful to receive an email with a working phone number for clarification. Though the fraud department swiftly resolved the initial issue, I need access to my account restored. Please, reinstate my old account.

I received an email on 6/6 addressing my concern with canceling my credit card as per Amazon's instructions on June 1. Amazon claimed they couldn't find a charge for $33.11 and advised me to contact "my bank." Subsequently, my bank canceled the card. I did receive the $6.99 Seikea thread on 6/3 but did not receive the needles priced at $3.50. The $33.11 charge in question was for the Soil Kit ($31.24 + $1.87 tax) received on 4/23. I acknowledge owing Amazon $40.58 for both the Kit and Thread. I am awaiting a response to provide my new card number. Unfortunately, I am struggling with computer operations and cannot reach Amazon by phone. The original guidance from Amazon's customer service was received on June 1 at 2:34 PM. I will not be paying for the needles and am willing to provide copies of my communications with Amazon on 6/1 for further clarification. Thank you, Nancy S.

I placed an order on May 26th for Arisco seasonings, a five-pack, and a three-pack. They were delivered today, June 8, in poor condition. Many were cracked, crushed, and bent, with seasoning scattered in the box. Each had tape across the top as an attempt to secure the lids. I have images of the damaged items upon opening the package. I request a refund and that you address the packaging and delivery condition of this product.

I'm having trouble accessing my email account. I've tried multiple times to set up a new email, but it seems I've attempted too many times. I have a Prime account and have made 80 purchases in the last six months. I'm willing to provide my credit card details, including my Discover card. I also have another account; can we transfer the information there? I'd appreciate speaking with someone who can help with this matter. Thank you. My email address is [redacted]

My son's account has been locked, and we have placed orders on it for him to use on his computer. Unfortunately, we suspect it has been compromised as some money was taken from my bank account by Amazon, but we are unsure what it is for. I visited the bank to obtain my statement. His Amazon account is under [redacted] Please contact me during work hours at [redacted] as my son is home from 7 am to 4:30 pm, Monday to Friday. Alternatively, you can call him during those times or reach out to my cellphone. My name is Teresa.

I recently returned an item due to receiving the wrong product. I printed and dropped off the return label at the Diaz locker on June 4, [redacted], located at [redacted] N. Pearl St. I am waiting for the refund from Amazon to be processed back to my account but have not received any updates on the status. I opted for the refund to be credited to my Amazon account as suggested, with the expectation that it would only take approximately 3 hours to process. The return number above the barcode provided with the item is DHkN6Vn9RRMA.

I've been trying to contact Amazon regarding my recent orders. I needed to inform them not to leave packages on the front steps of my apartment due to security reasons. Various residents share the building, and there have been thefts in the area. I would prefer if they could arrange for my packages to be picked up elsewhere, or if they could call me before delivery to ensure I'm home. Alternatively, leaving the packages inside my yard on the steps would be much safer for me.

I encountered an issue with your website. This morning, I placed an order and had to use a different credit card since my old one had expired. Initially, my order seemed successful as I received the delivery dates. However, the order was later canceled because your system charged the payment to my old card instead of the one I inputted. I have confirmed with my bank that there are no issues with my account, indicating an error on your end. Although I tried to rectify the situation promptly, the system did not allow me to update my payment information. I am puzzled why the system accepts alternative credit card details but processes the payment through the outdated one. Additionally, I am concerned as to why it prompts for the expired card information to access my account. I have reached out to your customer service to address this matter and was advised to create a new account with the same email, which I am unable to do. I am seeking a resolution to this problem.

I am frustrated because I cannot access my account and keep getting stuck in a loop of tests and temporary passwords. Despite multiple attempts, I have been unable to track my last order. I prefer speaking to a person over email. I don't use a mobile phone, just a landline, which I tried updating without success. The phone number I want to use is [redacted]. If I don't reach a human within an hour, I may stop using Amazon altogether.

In early April, I purchased three face masks, but they have not been delivered. Amazon advised me to contact the seller, who claimed the items were on the way. However, the masks still have not arrived. After requesting a refund multiple times, I received only $5.41 out of the $77.23 I paid, as the seller kept the majority of the funds. Despite contacting the seller three times, the issue remains unresolved. Amazon instructed me to wait an additional three days after contacting the seller. It seems others have experienced a similar problem with this seller.