Amazon Customer Service Issues

I have been billed monthly for what my credit card company calls "prime shipping." I may have unwittingly authorized these charges without understanding the outcome. I have since rejected the charges and wish to be removed from the program. I tried calling for assistance, but the help number wasn't operational at the time due to limited internet access. The apartment complex where I live used to provide the internet, but due to the ongoing situation, I lost that access. Kindly remove me from the program. I apologize for any inconvenience. Please contact me via phone as using my computer is challenging due to Parkinson's. Thank you. - Leigh B. [redacted]

I have been trying to contact Amazon multiple times about receiving return labels. I am unable to print and don't have transport. I have 5 packages waiting for these labels, taking up space on my table. Some items are no longer showing as returnable. Due to the pandemic, Amazon's customer service seems frozen, with limited phone support and overwhelming demand. I am frustrated and hoping for a prompt resolution. In my small apartment, unwanted items are a burden. I request full refunds for all items. It has been months, and I am anxious to have my money back. I appreciate any advice you can provide and sympathize with the challenges Amazon may be facing. Thank you for your attention.

I recently viewed a brain/memory boost product and a CD on your website. However, when I proceeded to place my order, both items appeared in my cart, but I only intended to purchase the CD priced at $17. The brain boost product, which was priced at $24, was not supposed to be included in my purchase. As a result, my account has been overcharged by $24. I kindly request that you credit this amount back to my account. Thank you for your prompt attention to this matter. I would prefer to resolve this issue via email at [redacted] Thank you, B. Riess

I recently bought a 2 TB External Hard Drive from a seller on Amazon Marketplace based in China. The packaging was subpar with no protective cushioning and had a return address in Auburn, AL, instead of China. Inside, there were broken plastic pieces, suggesting a possible repair in the US. I followed instructions to format the drive in ExFat as advised, but it failed to work after an unsuccessful erase attempt. I requested a refund through Amazon, who informed me they would contact the Chinese seller for approval. The seller only offered a 30% refund, which I found unacceptable. I tried to reach out to Amazon's customer service hotline listed but discovered they are not taking calls due to the pandemic. This situation has left me unable to connect with Amazon directly for support.

Order #[redacted]-[redacted]: I made three separate orders for this product to be sent to different locations. Although the products show as shipped, there has been no tracking information provided, and the items were not received. Two of the orders were refunded to me. I requested a refund for this specific order on 05/23/20 and was told to wait a week for a resolution. However, it has been two weeks with no refund issued. I have now ordered the same product from a different seller, and one has been delivered, with the other two expected by 06/09/20. I am seeing tracking updates on these orders and am confident they will arrive. Kindly process a refund for Order #[redacted]-[redacted], from the seller Wandera Technology, promptly. I am a frequent Amazon customer and expect to be treated as such.

Hello, I recently purchased a Teeno cutter from your store. After just one or two days of using the product, it completely stopped working. I had charged the battery as instructed but it only works for a few minutes before shutting off. I tried calling your customer service but understand the challenges with current circumstances. I attempted to initiate a return on your website but only provided my mobile number during registration. My tracking ID is [redacted][redacted], but I have not yet received a return label or had the product collected. This has been a disappointing first experience with your company. Please assist me in processing a refund promptly and arranging for the return of the product. You can reach me at [redacted] or [redacted]5. I anticipate your prompt response. Thank you.

I recently discovered unauthorized GIFT CARD charges on my account, totaling $[redacted].00 and $[redacted].95. To address this, I promptly informed my Prime Visa provider and closed the card to prevent further charges. Despite this, Amazon has been requesting a new credit card number for these transactions. Moreover, I am facing issues with undelivered items scheduled for arrival on June 4th, and I am unable to view my past orders on my account. I kindly request assistance in resolving these matters promptly. Thank you.

I received a voice mail last night stating that an amount has been charged to my credit card for an activity in Dayton, Ohio, which is different from my usual purchases. The message instructed me to contact Amazon customer service to cancel this order. I suspect this might be fraudulent use of my credit card number.

I am attempting to sign up for Prime, but I keep receiving a message stating that I am already a member. This is not the case. The website's assistance is unhelpful, as it keeps leading me in circles. A few years ago, I briefly used a free trial but canceled before becoming a member. I want Amazon to 1) eliminate any references to me being a member, as I am not one. 2) Offer clear instructions on how to successfully sign up and make payment for a new Prime membership. I am looking to start a fresh membership and pay for it accordingly.

Hello, I am inquiring about the current estimated delivery date for order [redacted]-[redacted]. The tracking information states that the package arrived at a carrier facility on May 28th, but there have been no further updates. Could you please provide details on the facility and the current status of my order? I placed this order on May 7th, and it still indicates that it will be delivered in the future. After checking the website, I noticed that if I were to order the same item now, it would likely arrive sooner than my initial order placed a month ago. I have two concerns: either the delivery date is not accurate as displayed online, or if there are delays due to the current situation, better communication from Amazon would be greatly appreciated. It is confusing to see the delivery date constantly changing from delayed to delayed again without clear updates. I would be grateful for any information regarding the delivery date. Thank you.

On Wednesday, June 3, [redacted], I received a 12-ounce jar of Tiptree Quince Preserve, but unfortunately, the jar's top was severely damaged. As a result, the syrup leaked out and made a mess in the box, affecting my other items. The packaging was intact, so it's unclear what caused the damage, but it seems like the jar was not securely protected during transit. It appears that someone may have attempted to open the jar, possibly contaminating its contents. I have a photo of the damaged lid and would like to return the product to show you the issue. I plan to send it back in the original box. My request is for a full refund to my MasterCard for the damaged Quince Preserve jar.

I have tried to cancel my Proactive subscription multiple times but continue to receive and get billed for the kits. Originally intended as a gift for my niece, she informed me it did not work for her two years ago. Despite canceling, I noticed unauthorized charges on my debit card by Amazon for Proactive. After multiple calls to their representatives, I was assured no more shipments would be sent. However, I received another kit today. Due to my financial situation, being unemployed with no income at 66 years old, I can no longer afford to gift my niece. I have returned the latest kit and am requesting a refund. Deb P.

I placed an order on May 31, [redacted], with Order# [redacted]-[redacted]. The package was delivered by UPS on Wednesday as promised. However, upon opening the box today to install the adapter, I discovered that essential parts are missing. I have the mounting plate but none of the necessary mounting hardware is included. I would prefer not to return the item, as I only require the missing components. I am unsure if there was meant to be a second box accompanying the shipment, as I did not see a 'n of n' label on the box I received. The UPS tracking information also does not indicate multiple packages. Considering the weight of the four mounting pins, it seems unlikely that they could have fallen out of the box during transit, especially since the box only sustained minor damage when it fell over. The mounting plate was well secured in the box with foam expandable blocks, making it even more puzzling how the hardware parts could be missing if they were packed together. If necessary, please don't hesitate to reach out to me at [redacted]. Thank you, R.D.

Today, I noticed a charge for a product that Amazon had advised me to return a month ago. I had requested a new medicinal eye lubricant for my dog, as the quantity in the shipment was incorrect, and my dog needs these drops frequently to protect her eyes. Even though I initiated the return process, an Amazon representative permitted me to keep the wrong product while they arranged for the correct one to be sent. I confirmed with the staff that I wasn't required to return the item to avoid any charges.

I am highly disappointed with the recent denial of my refund for order#[redacted]-[redacted]. Following Amazon's guidelines, I tried contacting the seller first, allowing 48 hours for a response with no success. Subsequently, my attempts to email Amazon for a refund went unanswered. The item was never received, with delivery dates constantly changing due to COVID-19, and ultimately the item was presumed lost. Feeling like a victim of theft, I am frustrated by the $31.35 charge and the lack of product received. Although delayed, my refund request was not the cause of the issue. Regrettably, I doubt I will receive a response from Amazon as I express my discontent with the handling of this situation.

Dear Amazon, Thank you for your continued services during these chaotic times. Unfortunately, I've been encountering issues with my orders for almost a month now. After submitting 3 A to Z claims on May 11th and 12th, I've been met with delays and conflicting information about the refund process. The order numbers associated with my claims are [redacted], [redacted], and [redacted]. Despite being promised a response within 7 business days following the claims, I have yet to hear back. After multiple follow-ups and being informed of varying timelines for resolution, I'm still awaiting my refunds. My latest escalation case number is [redacted]. The prolonged delays and lack of communication have left me feeling frustrated and exhausted. As a dedicated customer, I urge you to address this issue promptly. I appreciate your attention to this matter and look forward to a resolution soon. Best regards, Liv --Liv Rhodes livrhodes.com

I have encountered difficulty accessing my account as I neglected to update my information beforehand. The login form is now prompting me for additional authentication, referring to "Brian's Android Device," "Brian's 2nd Android Device," and suggesting sending a one-time password to a phone number provided as +[redacted]8. Regrettably, I am uncertain about the mentioned Android devices, which I suspect may be my two defunct phones. Additionally, the phone number listed as +[redacted]8 was replaced months ago with +[redacted]0, and I omitted to update it in my account details, thus losing access to the old number. Kindly assist me in updating my phone number on file so I can reclaim access to my account. Alternatively, should I proceed with creating a new account?

I was charged $[redacted].20 for a window air conditioner, which ended up being $[redacted] plus $49 tax. The shipping cost was over $[redacted], and despite using Amazon's 2-day shipping, the product didn't arrive. VirVentures couldn't provide shipping details and my bank flagged the charge. After multiple attempts to resolve the issue, I canceled the order. I am now facing a locked account with Amazon, without receiving the air conditioner or any resolution. This matter has not been addressed properly by Amazon or VirVentures, leaving me frustrated with the lack of communication and assistance.

I attempted to order the laptop bundle but encountered issues with my email address. I am currently researching laptops to call and speak with a representative to finalize the bundle purchase, which includes a laptop, wireless mouse, and protective case. Despite trying to use my old email, [redacted], and creating a new one tonight, [redacted], neither email seems to be working for placing the order. I am residing in a nursing home and can be reached at [redacted]. The Lenovo 15.6" Laptop Casual Backpack B210 is the item in question, providing a water-repellent design and compartments suitable for modern life. It includes features like a large laptop compartment, convenient storage pockets, and durable fabric. Additionally, I am also interested in the Chromebook Flex 3i (11").

Subject: Concern About Shower System Purchase Date: July 13, [redacted] Total Amount: $[redacted].00 Customer: Phil San Filippo Order Number: [redacted]-[redacted] Dear Customer Service, I recently purchased the KOJOX Bathroom Luxury Shower System which included a Rainfall Shower Head, Handheld Shower head, and Shower Faucet valve. Upon inspection, I noticed that the plate with the nozzles is made of white plastic, despite the description stating it is brass [redacted] stainless steel. After a similar issue was reported in a review by Dave Schulte, I am concerned about the durability and safety of the product. Is it possible to have the wall attached rain shower head replaced with a metal one that is securely built? I would appreciate any assistance you can offer in resolving this matter promptly. Please reach me at [redacted]. Thank you for your attention to this issue. Sincerely, Phil San Filippo