Can’t log onto fire stick. My friend had moved in for a year and logged onto my Fire s...

GetHuman4904072's customer service issue with Amazon from June 2020

Help with my Amazon issue
First: share to improve GetHuman4904072's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4904072 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4904072's own words
Can’t log onto fire stick. My friend had moved in for a year and logged onto my Fire stick with Her prime membership. She moved out over * yr ago. She and I forgot to change fire stick to my membership. I bought * movies ( I thought I was on Netflix). She got billed and called amazon *-* days ago and they removed the charges. Since last night, I have not been able to log on. She spent * hrs on phone with you this am and was told for me to log onto my account. I’m willing to pay for the movie charges. Just want to be able to continue using stick *Thank you

GetHuman4904072 did not yet indicate what Amazon should do to make this right.

How GetHuman4904072 fixed the problem

We are waiting for GetHuman4904072 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman4904072
Jun 2nd, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 75252 others
0 customers following this

Timeline

GetHuman4904072 started working on this issue
Jun 2nd, 2020 10:57pm
GetHuman4904072 indicated the issue is not fixed yet.
Jun 3rd, 2020 9:33pm