Amazon Customer Service Issues

I purchased the "ABBZORB NUTRITION PROTEIN POWDER - CHOCOLATE FLAVOR" from Amazon on May 19, [redacted]. The order number is [redacted]-[redacted], and the order total was 1,[redacted].00 for 1 item. Unfortunately, the product was defective due to the faded manufacturing date and batch number. I contacted Amazon with pictures, and they advised me to reach out to the manufacturer for a return. However, the manufacturer claims that Amazon has not provided a return policy for this item. Since Amazon is the platform that connects customers with manufacturers/sellers, I am puzzled by this situation. I feel stuck in the middle as Amazon is not offering a refund or return policy, and the manufacturer says they cannot help due to Amazon's policy.

Dear Customer Service, I am a loyal Prime membership customer who recently ordered a product with tracking number [redacted][redacted]. Unfortunately, I encountered an issue with your delivery executive. He requested an additional Rs 10,[redacted] upon delivery and threatened to damage the item if I didn't comply. His contact number is [redacted]. I have attached evidence for your review. Despite my item being out for delivery, I was subjected to rude and harassing behavior by the delivery boy. I kindly request that you address this situation promptly by taking the necessary actions to prevent such incidents in the future. Thank you.

I am deeply disappointed with the recent events involving violence and looting in the name of George Floyd. This behavior is appalling and any company that supports it, like Viacom, Hulu, Netflix, HBO, will not have my business anymore. If not for my brain injury and reliance on Echo devices for memory assistance, I would have already ended my relationship with your services. I am now considering Google as an alternative and will transition to their services. It is shameful how individuals and companies are exploiting a serious situation during this crisis, where Americans used to come together as one. Now, due to divisive actions like yours, we are fragmented. You have lost a loyal customer, as reflected in my order history, but I am determined to find substitutes for all your offerings. Shame on you. Heather R., IntelliSolve.

I recently purchased 2 products, but the driver delivered one to the wrong address. Although I called customer service and was assured my order would be resent, I ended up receiving two orders and being charged twice. Despite being told the extra charges would be canceled, I am still seeing one charge on my account. I would like to either have these charges canceled or be guided on how to return the extra product. The order number is [redacted]. This experience has been frustrating, as I don't believe I am at fault for the delivery mishap. Thank you. - R.K.

I ordered an "IN STOCK" freezer from Amazon with a promised delivery date of May 14th. After being told by Amazon that the delivery would be pushed to May 15th, I reached out to clarify with ABF Freight Carrier. They explained that the freezer was not ready for pickup from the supplier yet. Despite Amazon tracking showing the status as "Shipped, not delivered," the freezer has still not arrived. I have tried contacting customer service for more information on the whereabouts of the freezer, but have not received a satisfactory answer. I even emailed [redacted], but the response did not provide any new details. I urgently need my freezer as I have livestock waiting to be stored. Amazon, please locate my freezer or provide a suitable replacement promptly.

I made a purchase for an "IN STOCK" freezer on Amazon with a delivery date originally set for May**th, later changed to May**th. Despite receiving notifications for the delivery, the freezer did not arrive, and ABF Freight Carrier did not contact me as expected. After contacting Amazon via chat, they assured me it would arrive on May**th, but upon further investigation, ABF stated the item was not ready for pickup. The Amazon tracking status shows "Shipped, not delivered," with instructions to contact the carrier. Despite ongoing delays, the freezer is still available for purchase on Amazon's website. I have reached out to customer service and even the supplier without receiving a satisfactory answer on the whereabouts of my freezer. I urgently need the freezer or a suitable replacement. Amazon, please locate my freezer and provide an update on the delivery status.

I am having an issue with my delivery. The tracking status says 'delivered,' and there is a photo of a package slipped under a door; the problem is it's not my door or even in my building. I can't identify where that door is. I'm trying to reach out to Amazon, but they are not taking calls currently. The package I'm waiting for is a small item, a sim card for a phone. Here is the link to the order details: [redacted]. I'm certain one of those packages is meant for me, and I really need to receive it. Thank you.

To the Amazon Prime Department, I am a Prime member with Prime Music access on Amazon Music without a $4.51 charge. My Prime account is paid in full. On my bill, there is a $6.78 Prime Video charge (Order No. D01-[redacted]-[redacted]3) that I did not order or receive any notification about. Additionally, I ordered a queen-size bed on May 22nd and had to track down my order, receiving it on June 1st. While I will pay for the mattress, I am disappointed in Prime's delivery system. Please rectify and refund $4.51 and $6.76 promptly to my Prime Chase credit card. Kindly respond to my Gmail account. Thank you, Patricia H.

Order #: [redacted]-[redacted] Sold by: Sonoma Creamery, LLC Quantity: 1 Price: $29.99 Item: Sonoma Creamery Cheese O's, Cheddar, High Protein / Low Carb / Gluten Free / Keto Friendly / Simple Ingredients, 3.75 oz Bags (Pack of 6) I am disappointed with my recent order as I received only one 3.75 oz bag instead of the six bags I ordered for $29.99. I hope Amazon can rectify this fulfillment error either by sending me the remaining five bags or providing a full refund. I value Sonoma Creamery products, and I believe they could assist in resolving this issue, as this mistake is affecting their reputation. I have tried reaching Amazon's helpline without success due to Covid-19 restrictions, and I have spent hours attempting to address this problem on their website. Thank you for your attention to this matter. -Linda A.

I ordered a 3-pack of Colman’s mustard from seller “Euro Mouldings and Supplies” on May 17th with order # [redacted]-[redacted]. The estimated delivery on Amazon was May 21st-26th. However, by the 31st, the item had not arrived, and the order status indicated it may be lost. I contacted the seller, who claimed delivery was made on May 22nd, which I did not receive. I tried to reach Amazon customer service via phone but was unable to due to COVID-19 precautions. I am unable to find an alternative method to contact Amazon directly. This should be covered by Amazon’s A-to-Z guarantee policy. I simply want a refund for this order. The delay caused me inconvenience as I needed the item for a dinner party. I hope this can be resolved promptly. Thank you.

I have been trying to reach out to your company for weeks to cancel my second Sling account that I mistakenly signed up for. After speaking with Sling's customer service, they directed me to contact you to avoid being billed. However, I have been unsuccessful in reaching your support team. Currently, when I try to access the channels on my Fire Stick, the screen remains black, even though my internet connection is fine. I am concerned that my Fire Stick channels have been disconnected by your company. Additionally, I would like to cancel my account on my computer as I do not require it, but I still wish to keep my Prime membership.

In March, I purchased a patio table set with 4 chairs scheduled to arrive on June 1st. To my surprise, the order was labeled undeliverable due to damage and was canceled. After exploring Amazon's patio furniture options, I found a similar set with a different number and placed a new order on the same day. Today, I received 2 chairs from the initial damaged order, and customer service assured me that more pieces would arrive tomorrow. They mentioned the original set is no longer available, and the new one I ordered has already been shipped. It seems unclear if I will end up with two complete patio sets. I am puzzled about where the error occurred and concerned about receiving two sets as I only need one. Can anyone assist me with this situation?

I am writing regarding an unauthorized charge on my Amazon account. I spoke with a customer service representative on 04/21/[redacted] to report fraudulent activity on my account. Despite informing them not to renew my membership, I was charged $[redacted].82 on May 4, [redacted]. I suspect someone within your company has accessed my information and manipulated expired credit card details to process the charge. Fraudulent emails posing as Amazon further confirm my account has been compromised. I request a refund of $[redacted].82 as I did not consent to this transaction and had removed the outdated payment methods from my account. Your prompt attention to this matter is greatly appreciated.

I am experiencing extreme difficulties trying to rectify a payment issue with an order I placed. I was unable to enter a payment method on the website, and it automatically used a previously used method which I do not want linked to my account. I am frustrated and need assistance urgently. I had a significant order that was important for my family, and I am upset that I cannot reach anyone for help. I am a loyal Amazon customer, and this experience has been extremely disappointing given the current difficult circumstances of the world.

I recently purchased disinfectant wipes from Amazon and waited two months for delivery. The ad misled me by showing wipes like Clorox or Lysol, but the ones I received are much smaller at 3” by 3” and dry. When I tried to return them, Amazon's notice stated returns were not accepted after May 31st, even though I received them on May 30th. Since Amazon advertised these wipes, I believe a refund is warranted. You can reach me at [redacted]

I received this email and thought I should let you know. My Amazon card works fine on the website. Dear customer, Your Amazon Prime Membership is set to renew on June 2, [redacted]. However, we've noticed that the card associated with your Prime membership is no longer valid. To update the default card or choose a new one for your membership, please find the document attached and follow the on-screen instructions. To prevent interruption of your benefits, we will try charging other active cards associated with your Amazon account if we can't charge your default card. If we can't process the charge for your membership fee, your Amazon Prime benefits will be suspended. Sincerely, The Amazon Prime Team

I receive mail at a UPS store. A delivery contractor tried dropping off my packages after hours despite the posted schedule. I updated delivery instructions and mentioned it's a UPS store with specified hours. On Memorial Day, they attempted another delivery asking for a building code, which I don't have. The initial delivery try was on May 25th. Since then, no further attempts were made for these two orders: Order # [redacted]-[redacted] Order # [redacted]-[redacted] This recurring issue usually occurs when ordering from Amazon. Most of my parcels arrive fine, except when ordering from them. I am considering alternatives due to this. Can you please ensure the delivery of these orders? Thank you, Doug M.

I received an email from Amazon about a shipment for an Apple MacBook Pro for $3,[redacted].89. After calling the listed number, they charged it to my Chase Amazon Rewards card. The representative mentioned three orders from different locations – one from Mexico, another in the U.S., and possibly an overseas order. I tried calling the number on my Chase Amazon Rewards card, but it asked for an employee number and disconnected. Then I contacted the number on Amazon's website, but due to Covid-19, they weren't taking calls. The email has the Amazon logo and address as Amazon <[redacted]>. During the call, the representative asked me to buy an eBay card from Dollar General and read the number, starting with a $25.00 card and then requesting a $[redacted].00 card, which I couldn't afford. They suggested using my American Express card, claiming to have already credited me $[redacted].00. I received an email showing the so-called credit. When I tried getting the $[redacted].00 card, the store called the police. Additionally, there was an unauthorized charge of $[redacted]+ on my Chase Amazon Rewards card.

For over a month, I've been trying to access my account. Because of this childish puzzle game I have to play with this character, I have been set back one month. Even with the authentication verification, even with the code, it's still unacceptable. I also understand the current problem with this pandemic. I would hope that someone could take a second to resolve this issue. Nevertheless, you have made it clear that your focus is on this virus situation. Considering you're not accepting any phone calls, it reminds me of how unprofessional you have acted during this epidemic. As a senior, I understand the urgent need for assistance to those in need. As a Prime member, I just don't see how we can continue our business relationship, which has forced me to seek a more professional way of doing business with someone who serves customers more professionally. I'm sorry that you're not up to the task. It has been real. Thanks for sharing your intentions.

I recently reactivated my membership but encountered issues placing an order. After filling out the authorization screen multiple times, I did not successfully complete the process. I noticed that the authorization code is required when the billing and shipping addresses don't match. The problem lies in my account information showing my previous address in Henderson, NV, while I now reside in Great Bend, KS at [redacted] 24th St. To proceed with my order and utilize my PRIME benefits, I need assistance. Please enable my account, remove existing payment methods, and allow me to add cards with the correct billing and shipping address in Great Bend, KS. Your help is greatly appreciated. Best regards, M. Almberg