I was informed of a charge for a textbook I returned damaged. I received it damaged with at least two missing pages.

GetHuman-dljack's Dispute a Charge issue with Amazon from May 2020

Help with my Amazon issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-dljack's own words
Get charges to my account reversed ... I dispute these charges for this textbook rental. I returned this book exactly how I received it. There were pages missing from this very used book, but because my class was accelerated and I had no time to rent another one, I decided to just deal with the condition. I have rented many textbooks from Amazon and returned all of them in the condition I have received them. You sent me a damaged book and I should not be charged for it. I want the charges to my account reversed.
They sent me a damaged textbook. I returned it just as I received it.
I do not want to be charged because they sent me a damaged book, and because of my accelerated course, I had no time to return it back then and rent another copy so I kept it.
I've been a member for ** years. I have rented numerous textbooks. they have all been returned just as I received them and on time. There is no history of me ever returning a damaged book. This was how it was sent to me.
I've tried to contact them, which is impossible to speak to anyone.
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Amazon

textbook rental
Dispute a Charge issue
Reported by GetHuman-dljack
May 29th, 2020 - a year ago
Fixed
Seen by 11 customers so far
Similar issue to 73220 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-dljack started working on this issue
May 29th, 2020 12:37am
GetHuman-dljack confirmed the issue is fixed. Hooray!
May 29th, 2020 4:16pm

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