Amazon Customer Service Issues

Archive 212

The following are issues that customers reported to GetHuman about Amazon customer service, archive #212. It includes a selection of 20 issue(s) reported May 28, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I would like to address an issue I have been having with Amazon Prime. In March'20, I made a purchase and declined the offer for Prime, only to find out I was still enrolled along with receiving a new card. This has happened three times now, and despite my attempts since March to contact customer service, I have had no success due to the current situation. I have been incorrectly charged $13.95 x 3 for the unwanted service on a new card ending in [redacted] with 3-digit code [redacted], while my account ends in [redacted]. Additionally, there was a late fee of $25.20. I am requesting the cancellation of Prime, a refund of $13.95 x 3, reimbursement for the late fee, and a correction to my credit score. I prefer a phone call at [redacted] to resolve this swiftly, but I understand that it may be handled via email. I appreciate your assistance in addressing this matter promptly. Thank you. - K. Miller
Reported by GetHuman4880564 on الخميس ٢٨ مايو ٢٠٢٠ ١٣:٢٠
I'm A.P., a customer on your site. I placed an order for Sinew Nutrition Apple Cider Vinegar [redacted] ml (Pack of 2) on May 16, [redacted], with order ID [redacted]. I received the product yesterday, May 27, [redacted]. However, I noticed that the product is not as expected. Previously, I have used the same product, which had a clear red color and a better taste. The one I received is off-color and has a bad taste, indicating it's expired. I am concerned about the safety of consuming this expired product and disappointed that the return is not an option. I paid Rs. [redacted] for this item and request a refund due to the dangerous nature of the expired product. I urge you to address this issue promptly. Thank you.
Reported by GetHuman4880922 on الخميس ٢٨ مايو ٢٠٢٠ ١٤:٣٢
I placed an order for alcohol hand wipes on March 25, [redacted], through Amazon with MaxDeals, Ltd. However, the charge on my account was from snorestop.pro. Despite being initially informed of a 3-week shipment delay, I later found out there would be an additional two-week wait. Due to the long delays, I had to buy the wipes elsewhere and requested to cancel the order in April, only to receive a delivery in May. The unlabeled plain white plastic containers without any identification or packing slip are suspicious and unacceptable to me. I have contacted the merchant to request a refund of $69.99, but they are now hesitating. Any assistance would be appreciated.
Reported by GetHuman4881348 on الخميس ٢٨ مايو ٢٠٢٠ ١٥:٤٢
Hi, my name is Tiffany S. I placed ORDER # [redacted]-[redacted] for 2 dresses on May 21st. They were scheduled to arrive on the 25th, but I have yet to receive them. The new estimated delivery dates are now June 3rd or 6th. I needed these dresses for a wedding on the 30th. Due to this delay, I had to buy additional dresses for myself and my daughter. I request a refund to be issued to the debit card used for the purchase. The situation has caused considerable inconvenience and financial strain, and I believe some form of compensation should be offered for the significant impact this has had on us.
Reported by GetHuman4881435 on الخميس ٢٨ مايو ٢٠٢٠ ١٥:٥٧
I recently updated my email account associated with my Amazon account but forgot to update my new cellphone number in the Amazon account. Now, I can't receive the verification code to log in because it's being sent to my old inactive cellphone number. Despite trying to contact Amazon customer service, it seems challenging to reach them via phone to resolve this issue. In today's digital age, working from home should not hinder the ability to assist customers over the phone. I urgently need access to my account to update my new cellphone number, contact a seller about a return, track orders, and place new ones, especially during the quarantine period. Living remotely, accessing supplies is crucial. I hope Amazon can adapt to the current situation and help me verify my identity over the phone to update my cellphone number on my account promptly.
Reported by GetHuman4881504 on الخميس ٢٨ مايو ٢٠٢٠ ١٦:٠٩
Amazon is taking safety measures for COVID-19, but they keep hiring new employees which may increase risks. Changes at work are happening daily and testing should be available. There are concerns about pay cuts, penalties for calling out sick, and essential workers feeling undervalued. Amazon appears profitable but some employees are struggling with benefit issues and lack of HR support. The situation needs attention and discussions are ongoing regarding sharing experiences on social media to address these challenges.
Reported by GetHuman4882138 on الخميس ٢٨ مايو ٢٠٢٠ ١٧:٤٨
I have attempted to resolve an issue with my Echo Spot trade-in through multiple chat representatives, but to no avail. Despite shipping the alarm clock, the system kept showing it as not received. After a lengthy phone call, they confirmed receiving it, but when returned, the package was poorly handled and arrived without its original accessories or protective packaging. I am concerned about potential damage and wish to receive all the original components back. I take care to keep my products in pristine condition for future use or resale. Recently, I was informed during a chat session that I would need to procure a power cord separately, which is unacceptable to me. I seek assistance to ensure I receive my Echo Spot in its original state with all accessories intact. Thank you for your help. Ida V. O.
Reported by GetHuman-jr_oneal on الخميس ٢٨ مايو ٢٠٢٠ ١٩:١٧
I have noticed unauthorized charges on my credit card totaling $51.90 for a Credit One Visa. I believe this may be related to a wig I ordered for $[redacted].66 and a carpet cleaner purchase attempt. Your claim of not recognizing the order number for the carpet cleaner is incorrect as I only authorized one transaction. There are additional charges of $30.20 and $21.70 that I did not approve, which must be refunded promptly. Please provide details of the products associated with these charges as I did not make any additional purchases. I insist on being charged solely for the carpet cleaner and wig. I am willing to pay for any legitimate orders, but I will not tolerate unauthorized use of my credit card. I expect this matter to be resolved promptly and accurately.
Reported by GetHuman4882787 on الخميس ٢٨ مايو ٢٠٢٠ ١٩:٣٣
I recently received my order, a 5 lb bag of Brazil Nuts. In an abundance of caution due to Covid-19, I let the package sit on my dining room table for 5 days before opening it. After opening the delivery box, I left the bag of nuts untouched for another 2 days. Upon finally opening the bag and consuming a few, I discovered a tear along one side of the bag, approximately an inch long. I am now seeking assistance on how to have a replacement bag sent to me. Given the expense of the 5 lb bag, I do not think I should have to purchase another one. I attempted to contact Amazon and "We Got Nuts" without success. I have always had positive experiences with Amazon and I hope to resolve this issue promptly. Thank you for your attention and assistance.
Reported by GetHuman-dcabaret on الخميس ٢٨ مايو ٢٠٢٠ ١٩:٣٦
On May 28, [redacted], I wish to address a concern regarding my purchase of various Wisteria plants. I bought 12 Wisteria plants on October 7, [redacted], at a total cost of $73.29. Despite following the planting instructions diligently, none of the plants have shown any growth or produced the promised flower vines as of Spring [redacted]. I refrained from seeking a refund through Amazon's A-Z Guarantee earlier, as I believed the plants would eventually flourish given time. It appears that either the planting instructions were insufficient or specific precautions were necessary for successful growth that were not provided. The specific plants purchased include "Pink Ice Wisteria Vine 2 - Year Live Plants" for $41.49, "Chinese Species Blue Wisteria - Vine -Tree - Fragrant - Flowering - Bare Root - 2 Plants" for $21.36, and "Decor Flower - Wisteria Vine Saplings Bonsai Upscale Vegetable Plants Flower 5 Pcs Easy to Grow" for $10.44. Considering the considerable time elapsed, I request a refund of $73.29 as per Amazon's A-Z Guarantee. Sincerely, D.E.
Reported by GetHuman4883724 on الخميس ٢٨ مايو ٢٠٢٠ ٢٢:٥٠
I am disputing the charges for the textbook rental I received. I returned the book in the same condition it was given to me. Despite some missing pages in the heavily used book, due to my accelerated class schedule, I was unable to request a replacement. I have a history of returning textbooks to Amazon without issues. I believe I should not be held responsible for the damaged book and request a refund of the charges.
Reported by GetHuman-dljack on الجمعة ٢٩ مايو ٢٠٢٠ ٠٠:٣٧
I have encountered issues with being wrongly charged for books that are advertised as free on BookBub. Due to health challenges, I rely on these free books for entertainment and am grateful for them. However, the problem arises when I am unexpectedly charged for supposedly free books while trying to download them from the daily BookBub lists. This has caused me financial strain, and I must halt any further downloads until this issue is rectified. For instance, I attempted to download "Brothers in Exile" by Joe Vasicek, which was listed as free, but upon clicking the final button to download, I was prompted to pay on Amazon.ca. This pattern has recurred multiple times, leading to inadvertent purchases reflected on my credit card statement, totaling $14.80. I seek clarification on this matter from BookBub or ask for guidance on how to address this with Amazon.ca if necessary. I have paused my credit card as a precaution until this matter is resolved. If these charges were errors, I kindly request a $14.80 credit to my Amazon.ca account. Additionally, I urge for transparency in advertising free books so that they remain truly free. Thank you for your attention to this matter. - Ron Price
Reported by GetHuman-rominext on الجمعة ٢٩ مايو ٢٠٢٠ ٠٠:٥٢
I was supposed to receive a package today, but it hasn't arrived yet. According to the tracking information, it was marked as delivered at 3:42 PM. However, my porch camera didn't capture any delivery at that time, and the package wasn't in my mailbox either. Here are the tracking details for Tracking ID: TBA[redacted]01: 3:42 PM - Delivered - Marietta, US 10:22 AM - Out for delivery - Smyrna, US Wednesday, May 27 7:17 PM - Package arrived at a carrier facility - Smyrna, US 5:06 PM - Package departed an Amazon facility - Jefferson, GA US 3:10 PM - Package arrived at an Amazon facility - Jefferson, Georgia US The package seems to have been shipped as scheduled.
Reported by GetHuman-standsur on الجمعة ٢٩ مايو ٢٠٢٠ ٠٢:٠٩
I bought a Samsung Galaxy M20 on March 1, [redacted], with order # [redacted]1-[redacted]. It was delivered on March 3, [redacted]. I gifted it to my friend in April [redacted], and although it was sealed, it recently asked for a password, indicating possible prior use. My friend contacted Samsung customer service, but they require the bill, which I have misplaced along with the Amazon email. I need verification if the phone is used and a copy of the bill for further assistance. My phone number is [redacted].
Reported by GetHuman4885202 on الجمعة ٢٩ مايو ٢٠٢٠ ١١:٣٧
My Amazon account is currently locked due to issues with some returns. I have replied three times to the emails from the Amazon team, but my account remains locked with no further response. The system prompts me to log in, but I cannot do so with my account locked. The message on the login screen states: "The information provided has been reviewed by Amazon, but the account cannot be unlocked at this time. Please check for an email or text message from Amazon for next steps. Contact us for any further concerns." There have been no disputes reported by my bank, and I have not been contacted about any disputed charges; my account was simply locked. I am seeking assistance to unlock my account and resume using it on Amazon.
Reported by GetHuman4885941 on الجمعة ٢٩ مايو ٢٠٢٠ ١٤:٥١
My account is currently locked, and I urgently need assistance from Amazon to resolve this issue. Despite responding to three emails from the chargeback team, I have not received any further communication. When attempting to log in, I receive the message stating that my account cannot be unlocked at this time. I have been trying to reach Amazon via email for five days as phone calls go unanswered. I am puzzled by the chargeback matter mentioned, as I have not been contacted regarding any such issues previously. I have granted authorization to charge my Visa credit card to address this, but no payment has been processed. Please contact me promptly to unlock my account.
Reported by GetHuman4885941 on الجمعة ٢٩ مايو ٢٠٢٠ ١٤:٥٧
I recently completed an explanation and need assistance in English to unlock my account and resolve an issue with a chargeback. Despite not receiving any communication from my banks regarding chargebacks or credits to my accounts, I have responded to emails from the chargeback team with a Visa credit card to address the charged back amount. However, when attempting to log in, I am met with a message stating that Amazon cannot unlock my account at this time. The message advises checking for an email or text from Amazon for further instructions. Due to my locked account, I am unable to contact anyone by phone. I require assistance from a real person to unlock my account promptly for continued use.
Reported by GetHuman4885941 on الجمعة ٢٩ مايو ٢٠٢٠ ١٥:٠٦
I received an email regarding a payment declined. I have tried multiple times to log into my account without success. When the sign-in page loads, the password field is filled with dots that I can't clear to re-enter my password. I attempted the "forgot my password" option, but after entering the one-time code, I was asked for the expiration date of a Visa card I no longer have. There are no alternative options provided in the help section. I am unable to proceed with resetting my password. I need urgent help to resolve the payment issue or understand the problem. Everything seemed normal during my last order, which was placed six or seven days ago, and I only received the payment declined email three days ago. Thank you for your help. - J.D.
Reported by GetHuman4886941 on الجمعة ٢٩ مايو ٢٠٢٠ ١٧:٥٢
Hello. I have noticed a charge of $[redacted] on my bank account for what I assume is the Amazon Prime annual fee. Despite not using Prime at all, I am seeking a refund promptly since I need to address my cellphone, internet, and electricity bills right away. As I work in Tech Support for the CDC, I cannot afford any disruption in these essential services. The charge occurred on 05/29/[redacted], and it is currently pending. My contact information is as follows: Michael A. Bethea, email: [redacted], phone: [redacted], last four digits of the charged card: [redacted]. The shipping address associated with my Amazon account is [redacted] Darwin Road SE -A6, Smyrna, Ga [redacted]. The latest item I knowingly purchased was a 10' iPhone Charging Cable. I kindly request urgent consideration for this refund. Best regards, Michael.
Reported by GetHuman4887692 on الجمعة ٢٩ مايو ٢٠٢٠ ٢٠:٣٧
I am facing issues accessing my account after changing my phone number. I enabled 2-step verification, but I am unsure how to receive Push notifications as my old number is no longer valid. I returned a computer to Kohl's in March, and the credit is not reflecting on my synchrony Prime account. I also tried to cancel subscriptions with Synchrony's help but faced difficulties. Despite providing my ID, I am unsure how to proceed to regain access to my account. The time spent trying to resolve these matters has been extensive. I hope for a prompt solution. Thank you, S. Nye.
Reported by GetHuman-girlsmim on الجمعة ٢٩ مايو ٢٠٢٠ ٢٠:٤٩

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