On November **,**** I ordered a water kettle, order * ***-*******-******* and received...

GetHuman4882541's customer service issue with Amazon from May 2020

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The issue in GetHuman4882541's own words
On November **,**** I ordered a water kettle, order * ***-*******-******* and received it on December *, ****. During March of **** I noticed the smell of wire burning and therefore attempted to call Amazon for direction. Since your telephone was not being answered due to Covid-** I located the number Sunvalleytek Internation al Inc. and was told to send the kettle to: ***** Lakeview Blvd,Fremont Ca ***** and a replacement would be sent to me. I received the new replacement on May *,****. * When I requested Keziah at Sunvalleytek regarding reimbursement of **.** for returning the damaged kettle, she indicated free returns where valid for ** days. Please be informed that I have a written card that I received with the damaged kettle and also with the replacement indicating that free return shipping was valid for *** days. I am therefore requesting reimbursement from Amazon since this is where I made the purchase. Also, Keziah at Sunvalleytek telephone number *** *** **** at extension *** has copies of all our discussions. She also has copies of the warranty card and the mailing receipt. I can forward those to you if you need them.

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Amazon

Customer service issue
Reported by GetHuman4882541
May 28th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 73237 others
0 customers following this

Timeline

GetHuman4882541 started working on this issue
May 28th, 2020 6:56pm

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