Main Issue: Every time I log onto smile.amazon.com, a popup (NAG) appears on the screen...

GetHuman4878597's customer service issue with Amazon from May 2020

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The issue in GetHuman4878597's own words
Browse*Make a purchase ... Main Issue: Every time I log onto smile.amazon.com, a popup (NAG) appears on the screen asking me to install Amazon Assistant. I do NOT want Amazon assistant, I will NEVER want Amazon Assistant. How do I permanently stop that extremely annoying popup from appearing every time I visit the site. It's intrusive and agrivating. * (*) Also, your help page is extremely narrow in focus and scope. Every single time I go there, I am unable to find a menu option that in any way relates to my problem. There is no live chat link link, no way way to talk with a human or resolve anything beyond a narrow common set of issues. It's all FAQ, and stock answers requiring no human interaction. There is no link on the help page to assist with any issues outside the very narrow scope of the help page. Just stock robot trash. * (*) When trying to access (Log in to) your forum, a popup appears requesting I give AMZ access to my profile. I do not know who or what AMZ is, and will not give access to an unknown program or entity. PLEASE! If AMZ is amazon, not only spell it out* please explain why access to my personal information is needed. I'm sure someone somewhere thinks it's self explanatory, and everyone should understand. It's not, and I don't. Giving access to personal information is not something I ever leave to chance, or even a slightly grey area. Please make things more clear for people trying to access the forum. * (*) After typing out my problem(s) in detail, I was prompted by the screen to call Amazon. A link was sent to my phone to follow. When I clicked on the link, I was connected to an answering device saying I could not contact Amazon directly. After scrolling down the post that I THOUGHT was going to a Rep. for resolution, the note at he bottom of the post, said you are waiting for me to fix my own problem and post a resolution. Amazon seems to be going out of its way to stop anyone from contacting a human or resolving any problem*customer complaint outside of sales. Other companies have trained staff working from home and taking calls, or at least a live chat. COVID** is not an excuse or poor customer service. THere was a time when Amazon prided itself on terrific customer service. This is my third time in this revolving door. One of the other two times I was able to resolve the issue myself. The other one? ...not so much. It's frustrating when the help system the company set up cant, and doesn't (help). I sure hope I'm wrong and someone helps me with the main issue.
(*) There does not seem be a way do permanently dismiss that extremely aggravating popup for an intrusive service I do not need nor will ever want. The help system is to narrow in scope and focus. * (*) There does not seem to be a way to resolve issues outside that very narrow scope, and there seems to be no way to contact a human to resolve anything outside that narrow scope. This is very frustrating.
Just fix it so that Amazon assistant doesn't keep nagging me. Take steps to help customers resolve issues outside of th scope of the help page and access human help. Clear up the information concerning who wants access to my profile when trying to ask a question on the forum and why.
I have been an Amazon customer for a very long time, and expect good customer service. There was a time when Amazon prided itself on good customer service. COVID ** is not an excuse for poor customer service
Just the forum I could not*did not log into for security reasons.
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Amazon

Amazon assistant pop up on smile.amazon.com
Customer service issue
Reported by GetHuman4878597
May 27th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 72926 others
0 customers following this

Timeline

GetHuman4878597 started working on this issue
May 27th, 2020 10:07pm
GetHuman4878597 indicated the issue is not fixed yet.
Jun 9th, 2020 12:45pm