I have just tried logging into the account my husband established for us and realized t...

GetHuman4739628's Can't Login issue with Amazon from May 2020

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4739628's own words
I have just tried logging into the account my husband established for us and realized that he didn't update the email address when we moved. I cannot complete the *-step verification process because I no longer have access to the account email. How do I access the account in order to update it to show the new email address? At this point I cannot get past the *-step verification process because it sends an email to our old email.**My name is Mary Lynn Donovan. My husband's name is James F. Donovan. Our previous email (under which the account is still listed) was *****@***.com. Our current email is *****@***.com. We have a current Amazon Prime account -- Cw**Y*YG*Amzn.com and I would like to be able access the account and use my services while making some purchases. Can someone assist me in this update? I need to be sent a temporary access code or password in order to re-set the password on this account. Please send to *****@***.com! Thank you for your help -- **nd Request for assistance. Initial request sent **********

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Amazon

Can't Login issue
Reported by GetHuman4739628
May 27th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 72505 others
0 customers following this

Timeline

GetHuman4739628 started working on this issue
May 27th, 2020 12:20pm

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