Amazon Customer Service Issues

Archive 211

The following are issues that customers reported to GetHuman about Amazon customer service, archive #211. It includes a selection of 20 issue(s) reported May 26, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I spoke with Rosario for an extended period and asked for a supervisor. I was assured a callback over 30 minutes ago at ***-***-****. The problem I'm facing is a duplicate payment of $***.** on two separate credit cards - the Mastercard ending in **** and the VISA ending in ****. The VISA charge was on Jan *st (AMAZON PRIME*G******H*) and the Mastercard charge was on Feb **th (AMAZON PRIME*FW*JY*l**). Steve uses the VISA ending in ****. Steve’s email is *****@***.com, phone ***-***-****. I am Tina Sloan, *****@***.com, phone ***-***-****. We reside together at **** Inkwood Lane, The Villages, FL *****. I've provided all the necessary details to Rosario and can't wait indefinitely for a resolution. I kindly seek assistance in rectifying this matter. Please refund one of the credit cards, preferably the Mastercard ending in [redacted].
Reported by GetHuman-tmsloan on Tuesday, May 26, 2020 4:43 PM
I ordered the SKYLMW 3 Layer Cover, Breathable Face Covers, 60 PCS. My Order ID is [redacted]-[redacted], and I made a payment of $59.35 using my Mastercard, ending in [redacted]. The seller informed me that the shipment got lost in the mail. I am requesting a refund of the $59.35 charged to my credit card, and I would appreciate it if you can confirm this. You can reach me via email at [redacted] Regarding another issue, on May 22, I received an email from Amazon about a message from the seller Overallfit concerning the Order ID [redacted]-[redacted]. They mentioned that the post office reported the package lost in transit for the Slimerence Medical Nitrile Disposable Gloves. They can't provide tracking information and would like to refund the total amount since the product is out of stock. They are awaiting my response within 48 hours.
Reported by GetHuman-elnagehm on Tuesday, May 26, 2020 8:07 PM
Subject: Regarding order # [redacted]-[redacted] Hello, I attempted twice to resolve the issue with my order through the 'chat' option, thinking it was fixed the first time. However, the problem persists, so I reached out via 'chat' again today, unsure if it will be successful. The problem is that Amazon indicates the order as "Running Late - delivery delayed," which is inaccurate. The order has already been delivered. I believe it was delivered on Saturday, 05/23, or possibly Friday, 05/22. In any case, it has been received. My intention is to notify Amazon promptly to avoid a duplicate shipment. It would be appreciated if the information on my account could be updated, although it is not a significant concern. I understand the current busy circumstances and apologize for bringing up this minor issue. My primary objective is to prevent the dispatch of a duplicate order. Thank you for your attention and support. Best regards, D.M.
Reported by GetHuman-mcldm on Tuesday, May 26, 2020 8:22 PM
I was charged $37.81 on May 21 for not returning a 3-pack of Sarna. I need to check my recent purchase of Sarna. On March 26, I bought and paid for a 3-bottle package of Sarna but received only one bottle with no explanation. After I raised the issue, I was instructed to return the one bottle, received a free replacement, and was supposed to return the original package, which I didn't do as I was short one bottle. On April 8, I attempted to order another 3-pack and once again got only one bottle, despite paying for three, without an explanation. I then gave up on ordering a 3-pack and instead made three separate orders of one bottle on May 12, which actually cost less than a 3-pack. They were delivered satisfactorily. So, in conclusion, instead of me needing to return a 3-pack of Sarna, you should send me three more bottles at no additional cost or refund me for those three bottles. Thank you.
Reported by GetHuman-glkamens on Tuesday, May 26, 2020 8:45 PM
I recently received an email notifying me that my Amazon account had been reinstated after being locked out for over 48 hours. However, upon trying to log in, I encountered an error message stating that I do not have access to a specific merchant and prompting me to choose another one. When I attempt to select a different merchant, it just loops back to the same screen, preventing me from accessing my inventory, orders, or settings. Despite being informed that my account was reinstated, I have been unable to use it for five days now, and my wife and I rely on this income. I have submitted 13 help desk tickets without receiving any response. I urgently need assistance with this issue.
Reported by GetHuman-fbmamazo on Tuesday, May 26, 2020 9:06 PM
I recently received an email informing me that my previously locked account has been reinstated. However, when attempting to log in, an error message pops up stating I do not have access to merchant A192C1E0493NG9. I am unable to navigate to my inventory, orders, or settings. Clicking "Choose Merchant" only loops back to the same screen. The email mentioned my account reinstatement, but I cannot proceed. I urgently need to log in as my wife and I rely on this income. Despite submitting 13 help desk tickets over five days, there has been no response. I am in dire need of assistance.
Reported by GetHuman-fbmamazo on Tuesday, May 26, 2020 9:07 PM
I recently purchased an Apple Watch Series 5 on sale for $[redacted]. However, upon receiving the package today, I was disappointed to find the box torn open and the watch missing. Amazon informed me they were out of stock and couldn't replace it at the same price, offering a refund instead. I now have to pay $[redacted] more for a new one. I reported the theft to the police, postal service, and Apple, but sadly, it seems unlikely anything can be done. I even tried to prevent the stolen watch from being used, but Apple couldn't assist with that. I was really looking forward to using the watch to improve my health during these trying times, so this situation has left me feeling frustrated and disheartened. Thank you for your attention to this matter. - L.T.
Reported by GetHuman-miklynte on Wednesday, May 27, 2020 12:06 AM
I have been charged for PRIME since 16/10/19 and have faced significant challenges trying to have it removed and refunded. I have already paid a total of £31.96 for payments on 16/10, 16/11, 16/12, and 16/1, although I never signed up for PRIME. I contacted customer services and spoke with Anusha on 4/1/20 to address this issue, but I am still seeing regular charges for PRIME on my statements. There are even instances where I have been charged twice in some months since 3/2/20. Additionally, there are unfamiliar items on my account, leading me to believe I am being scammed, prompting me to cancel my cards. The total amount charged is £[redacted].83, which I urgently need to be rectified. I can provide a detailed list via email, as it is quite extensive. I would greatly appreciate your assistance in resolving this matter.
Reported by GetHuman4874880 on Wednesday, May 27, 2020 7:09 AM
Hello! I received Keya Piri Piri yesterday with a PIN of [redacted]. Additionally, I was supposed to receive Tide Plus Extra Power Detergent Washing Powder but the delivery boy informed me that he didn't have it and will deliver it tomorrow. I received an SMS for a refund of Rs.[redacted] even though I didn't return the product; I actually want it. I have placed a new order for the same product along with walnuts, scheduled for delivery on June 8th due to the delivery boy's error. Please investigate and resolve this issue promptly. Thank you. Best regards, P.S. [redacted]
Reported by GetHuman4875125 on Wednesday, May 27, 2020 9:44 AM
On April 13, I ordered disposable face masks (order # [redacted]-[redacted]) with the expectation of receiving them between April 17 and April 23. As time passed without any delivery, I reached out for a refund due to the delayed shipment. I urgently needed the masks for Covid-19 and, after receiving no updates on my order, I purchased them from another vendor who delivered promptly. Surprisingly, the masks I ordered in April arrived on May 14. Despite numerous email attempts, I still haven't been provided with return information. I have expressed clearly that I do not wish to keep the masks and am only seeking a return label via email, as has been arranged for past returns. My email address is [redacted]. Unfortunately, all customer service phone lines I've tried have been inaccessible due to Covid-19 restrictions. I remain eager to return the masks promptly.
Reported by GetHuman-aaabsmit on Wednesday, May 27, 2020 11:47 AM
I recently attempted to log into our shared account but encountered an issue with the *-step verification process. Unfortunately, the email linked to the account is outdated, causing a roadblock. My name is Mary Lynn Donovan, and my husband is James F. Donovan. Our former email is no longer accessible, while our current one is *****@***.com. The Amazon Prime account linked to our old email is Cw**Y*YG*Amzn.com. I am seeking assistance to update the account with our new email address, *****@***.com, to continue using the services and make purchases. Could you provide a temporary access code or password to reset the account's password? Kindly send it to [redacted] Thank you for your attention to this matter. This is my second request for assistance, as an initial request was made on 4/29/[redacted].
Reported by GetHuman4739628 on Wednesday, May 27, 2020 12:20 PM
I received a notification from Amazon regarding a replacement for my recent order, number #[redacted]-[redacted]. The order has been in Sacramento for four days, which is concerning as Shasta Lake City is only a short distance away. This order was meant as a birthday gift for my granddaughter, and the delay has been disappointing for her. The tracking system for this delivery has not been helpful, and I kindly request for the three items to be replaced promptly and sent to the same address. I am eager for a swift response so I can update my granddaughter on the status of her gift. Good communication has been lacking in this situation, and as a loyal customer, this delay is upsetting. Better tracking updates would have been appreciated, as most of my previous orders have been delivered on time or with accurate tracking information. I hope for a timely resolution. Thank you, Kim Thornton
Reported by GetHuman4876141 on Wednesday, May 27, 2020 2:40 PM
As an Amazon Prime member, my trial is ending soon. I received an email about a payment issue and attempted to update my card details unsuccessfully. After several failed attempts, I switched to my Mastercard to pay the $79 annual fee. Despite this, my Discover card was still charged the monthly fee of $8.47. I believe the annual payment went through on my Mastercard. I need clarification on which card is being charged and why my Discover was billed monthly instead of annually. I may have forgotten to select the annual payment option during the card update process. Contacting customer service by phone hasn't been helpful. I require an account review to resolve these issues.
Reported by GetHuman4876410 on Wednesday, May 27, 2020 3:29 PM
I placed an order for an armchair on May 9th with ORDER # [redacted]-[redacted]. The tracking information initially indicated delivery by 8pm on May 20th, which did not happen. The updated delivery window was between May 21st and 26th, but as of May 27th, the armchair has still not arrived. I have been unable to reach customer service via phone. I am not seeking a refund at this time, but simply want to track my order and confirm its status. However, the support system is complex, and I am unable to get a clear update. The online chat bot directed me to contact the seller, but I am only able to request a form for a return, not an inquiry for a missing item. Despite paying extra for shipping, the wait has been nearly a month. I eagerly anticipate receiving my chair and seek clarity on its delivery status to determine if a refund is necessary. Thank you.
Reported by GetHuman4876727 on Wednesday, May 27, 2020 4:19 PM
Hello, I would like to report some unauthorized orders I have come across. One of them is an Amazon.com order #[redacted]-[redacted] that I received through email, but it is not showing in my Amazon account. Another issue is related to the Heka Naturals Introduction to Shungite Set purchased from Heka_Naturals, which was supposedly paid for and delivered, but I noticed three additional unauthorized charges of over $80 for the same product. The website mentions that a refund will be issued for these duplicates. The order #[redacted]-[redacted] for Additional Banerji Protocols from the Clinic is also a concern because I have already bought and received this item, yet it seems to have been reordered without my knowledge. Furthermore, I have not received the product "BOIRON USA - Thiosinaminum 30c [Health and Beauty]" that was supposedly delivered on March 17, [redacted]. Thank you for looking into these matters. Sincerely, Jill
Reported by GetHuman-korno on Wednesday, May 27, 2020 7:31 PM
Hello, I'm having trouble with an Amazon gift card order I placed for my mother on Mother's Day. I share my account with Lisa Barringer, and despite multiple attempts to resend the gift card, my mother can't redeem it. I'd like to cancel the order and send it to my sister instead, who can assist. Please advise on how to cancel the gift card order. My email is [redacted], not [redacted] as listed. Order #[redacted]-[redacted] Placed on May 10, [redacted] Total: $50.00 Gift Cards Recipient: [redacted] From: Sean Hutchins Message: Happy Mother's Day! Amount: $50.00 Payment Subtotal: $50.00 Total: $50.00 Payment Method: MasterCard ending in [redacted]
Reported by GetHuman-seanhutc on Wednesday, May 27, 2020 9:24 PM
Issue: Each time I visit smile.amazon.com, a popup urging me to install Amazon Assistant disrupts my experience. I do not want it and would like to prevent this intrusive popup permanently. (2) The help page lacks the necessary options to address my specific concern. It offers no live chat or human interaction, only generic FAQs. (3) Upon trying to access the forum, I receive a popup requesting access to my profile by AMZ, which is unclear. I need a clearer explanation before granting access. (4) After detailing my issue, I was directed to call Amazon, but the link only led to an automated response. There seems to be a lack of direct human assistance, unlike before. I hope to find a resolution to this ongoing issue.
Reported by GetHuman4878597 on Wednesday, May 27, 2020 10:07 PM
I attempted to use "Amazon Pay" on a third-party website but did not see the option for an equal payment plan with no interest for 6, 12, 18, or 24 months like on the Amazon marketplace. The total purchase amount was $[redacted]. I hold both the Amazon Prime Visa and the Amazon Prime Store cards. Since the equal payment plan was not available, I decided not to proceed with the purchase. The website supports "Amazon Pay." I reached out to Amazon through consumer support email but received a response stating they are unable to assist due to personnel shortages related to covid-19.
Reported by GetHuman4878941 on Wednesday, May 27, 2020 11:49 PM
I need assistance from Amazon regarding a misdelivered package. Despite multiple messages sent, the issue remains unresolved. The package does not belong to me; it was sent to the wrong address. I am not facing any loss, but the rightful recipient is. Amazon's claim of 24/7 phone support is inaccurate, as my attempts to contact them have been unsuccessful. This experience gives me doubts about using Amazon in the future and recommending it to others.
Reported by GetHuman4878682 on Thursday, May 28, 2020 12:33 AM
I'm eager to know when I will receive my refund for the jeans I ordered (Order # [redacted]-[redacted]). The item was picked up before lockdown, but I have not yet received my refund. I contacted customer care twice, and they advised me to call back in 10-15 days. They mentioned sending a check to my office address, but due to the lockdown, I cannot receive it there. They said if the check is canceled, the refund will be transferred to my account. However, I have not received any further information about my refund.
Reported by GetHuman-shinahro on Thursday, May 28, 2020 9:16 AM

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