Amazon Customer Service Issues

I am writing this email filled with frustration. I am desperately seeking help to retrieve my money. This is the response I received from the Chinese company after contacting their customer service for the second time. I still have not received the items I ordered, even after applying for the A to Z refund 15 days ago. Today marks the 54th day since placing my order. I have not received the UV-C lights, and at this point, I do not even want them if they ever arrive. I am a retired Vietnam veteran and losing $[redacted] is a significant burden for me. Thank you, Charles P. You have been contacted by the Amazon Seller - Haosheng Inc Order ID: [redacted]-[redacted] Quantity Product Name and ASIN 2 ALLRIER UV Sanitizer 60W UV Germicidal Lamp Disinfection Lamp Sterilization UVC Led Corn Light Bulb with Remote Control ASIN: B08666HPMS Hello, we apologize for not delivering your product on time. As the package has already been shipped, we are unable to cancel the order. We kindly ask you to initiate a return request so we can process your refund accordingly. If you have any further inquiries, please do not hesitate to reach out to us. Best regards! Did this resolve your issue? Yes No Report any suspicious activity

Order number [redacted]-[redacted] I made a purchase on March 22, [redacted], and have yet to receive my order. I had to buy the items elsewhere as I no longer need them. Despite filing claims, calling, and using the online chat, the issue remains unresolved. I am only receiving automated responses indicating that they are investigating. I am seeking a refund for the $8.36 charged. If necessary, I will involve American Express. I have never experienced such poor service from Amazon before. I hope this email prompts the refund process. Two months have passed, and the package is still missing.

I am uncertain where to direct this issue. Perhaps technical support could investigate. Occasionally, when I send or receive emails, the "sent from" or "to" address displays as: Amazon <[redacted]>. Despite having an Amazon account, I am unsure why this address is linked to my emails. I wish to address this matter as it inaccurately implies association with Amazon.

I placed three orders on Amazon and was asked to provide additional documentation to verify my identity, address, and payment card. I promptly supplied my information but needed more time to get my card statement. After sending it in, Amazon sent multiple emails threatening to cancel my orders and close my account due to alleged credit card fraud. They confirmed receiving my documents but claimed they were insufficient. Despite this, Amazon processed my orders, delivered one package, and notified me about another shipment. I feel Amazon contradicted themselves by processing my orders if they doubted the card's ownership. Now, I'm locked out of my account and can't manage my orders.

I received an email from you on May 15th. I replied on May 16th, but I have not heard back from you. My credit card was fraudulently used beyond my credit limit by over $3,[redacted], resulting in several unpaid items I received from Amazon. Unfortunately, I am unable to access my account to update my new card for payment because my account has been closed, and my password is no longer valid. Despite attempts to reset my password, I am still locked out of my account. I would appreciate assistance in resolving this issue so that I can pay for the outstanding items. I kindly request access to my Amazon account to update my new credit card information. Thank you.

I recently purchased a new PC, which is working great except for the email and passwords issues. I keep a record of all my login information to avoid duplicates but was told I need new accounts for every new PC, which seems unnecessary. Despite being initially told everything was fine, I encountered rejection messages when trying to send emails. The system prompted me to update my password, but even after attempting to do so, the problem persisted. I spent hours dealing with frustrating security procedures to no avail. Microsoft's instructions to switch between a local account and a Microsoft account have only led to further confusion. I mainly use my PC for emailing through Amazon and eBay, gaming, and Netflix, so these issues have been a significant hindrance.

I played Amazon's Wheel of Fortune last night around 12:30. After spinning, the wheel landed on a prize of 7,[redacted] Amazon Pay Balance. To claim it, I needed to answer a question, but the process did not go through. Instead, I received a message saying, "Something went wrong. Try again later." I attempted several times, but the same error occurred. I have screenshots of the wheel for evidence. I have had positive experiences with Amazon before; I previously won a 12-rupee prize with the same wheel and once landed on a 5,[redacted]-rupee prize, although I didn't win that one. I trust Amazon and hope for a prompt response and resolution to this issue.

I mistakenly sent a gift card to Daniel, who helps with my yard, only to realize it was sent to the wrong address after 2 months. The $[redacted] gift card was intended for his employer Ian Brown. I am concerned as the card might have been lost in the mail. Hoping that Amazon can cancel it so I can purchase a new one for Daniel and his family. The order number is [redacted]-[redacted] and the gift card serial number is [redacted][redacted]. Apologies for any inconvenience this may have caused. Thank you. - Wendi Ayer

I ordered the Auto Focus Webcam 1080P, N920 Web Camera with Noise Cancelling Microphone on May 6th. According to the tracking information, it was delivered to my mailbox on May 16th, but I did not receive it. I visited the post office, but they couldn't assist me. I visited your website to report a missing parts situation which is similar to mine. I clicked on the option for missing parts, and now Amazon shows the item as delivered but with missing parts. I attempted to contact Amazon, but due to the current situation with the coronavirus, I couldn't speak to anyone. I received only one of the two items I ordered on May 6th. The missing item cost $59.99 before tax. I provided the order number (ORDER # [redacted]-[redacted]) and the tracking number ([redacted][redacted]4). I am requesting a refund for the missing item so that I can reorder it. Thank you for your assistance with this issue.

I purchased 5 photo albums in two different colors using a promotion for free shipping. Amazon split my order into two parts without notifying me, resulting in extra charges for shipping. The promotion was only applied to the first shipment, with additional fees for the other two parcels. I have attempted to contact customer service by phone and email but have been unsuccessful in reaching a real person. This situation has been extremely frustrating, and I would appreciate any advice. Thank you.

I am reaching out to address the concerning behavior of Amazon France. I am still waiting for a refund for a computer I returned. I have proof of shipment and delivery but have not received the refund despite numerous emails. I have taken legal action by filing complaints with the European court, the French government's fraud court, and my lawyer. I am seeking compensation for both financial and emotional distress caused by this negligence. It is disheartening how they have my money and the computer with no response. I question if such treatment is acceptable. I can provide undeniable evidence via email. This situation is unacceptable, and I will consider sharing the outcome of the legal proceedings on Amazon's official Facebook page to raise awareness. It is crucial for customers to understand the importance of proper customer service. Sandart Claude from France.

Due to the temporary suspension of Amazon's customer service support for exchanges, I wasn't able to initiate the exchange process for my defective Amazon Fire 7 lacking an audio earphone jack. Despite being previously advised that the item could be exchanged or serviced under warranty, I prefer an exchange to a service order. I have already arranged a refund to allow extra time to connect with customer service. Please review my account details and previous messages to confirm I am eligible for an exchange. I will cancel the refund to proceed with the exchange once support is available. Thank you.

I attempted to exchange a defective Amazon Fire 7 due to the lack of an earphone jack, but I couldn't because Amazon's customer service support was closed for exchanges at that time. The option to request an exchange was unavailable. To buy more time, I set up a refund and reached out to Amazon before, being informed that the item could be exchanged or serviced under warranty. I don't want a service order since the item arrived defective. I specifically need an exchange, not a service order or a refund. Please review my contact details and previous messages on file to confirm this. I will need to cancel the refund to arrange for an exchange. Amazon should have facilitated the exchange process smoothly.

I attempted to exchange a defective Amazon Fire 7 as it lacks an audio earphone jack. Amazon's customer service support for exchanges was unavailable during that time. I opted for a refund to buy more time to contact customer service. Previously, Amazon informed me I could exchange the item or get a service order under warranty, which I do not want. The product arrived defective. I prefer an exchange over a service order or refund. Please check my account for contact information and previous messages to confirm this. I need to cancel the refund and proceed with an exchange. Amazon needs to arrange an exchange to resolve this issue.

Today, I experienced a delivery issue that was quite frustrating. The delivery person, working for a third-party company called RPM, mistakenly delivered my order to the wrong address. Despite providing clear instructions in my account for delivery to my specific apartment, they delivered the package to a different address on Pinchot Avenue. When I confronted them outside, the driver was rude and claimed he followed his GPS. I had to go search for my heavy package in the heat as a 70-year-old in Arizona. I've never had issues with deliveries before, even putting up a sign for drivers. It's disappointing that the driver from RPM, who had an Amazon logo, argued with me about the error. Hopefully, this can be resolved to avoid similar incidents in the future.

I had a chat last night about the Alpine water fountain we purchased. It took hours to set up and integrate into our existing equipment. When we tried to fill it, we noticed a significant crack and chip in the fiberglass. Fiberglass cracks tend to spread, and I've reached out to Alpine twice with no response. I am looking for a product to seal and repair the crack, as well as a matching paint and thermal cover. Returning the fountain is not an option due to its size and installation. I need the vendor to address this issue or consider providing a discount. Our order number is #[redacted] under the name O.T. We have been loyal customers since [redacted]. I have sent photos to the vendor and can provide more if needed. Thank you, Charlene O.

I am a loyal Amazon Prime user and usually satisfied with my purchases and deliveries. Today, despite heavy rain, I was surprised to find my package thrown in the grass at the end of the road instead of being placed on my porch. The delivery notes claimed it was "handed directly to a resident," which was not true as I was not home. If I hadn’t tracked the order, my package would have been left outside in the rain. I appreciate Amazon's service but wanted to highlight this incident to ensure better delivery practices in the future to uphold their reputation. Regards, BK [redacted] Watterson Rd Red Rock, TX [redacted]

I am looking to speak with a representative regarding an email I received. My phone number is [redacted], and I am requesting a call back. I recently received an email that appears to be from Amazon, mentioning a payment, fraud, and a deadline to take action. The email seemed to request my credit card details and social security number, which I did not provide due to suspicions of it being a possible scam. I cannot recall making any recent purchases on Amazon and have no interest in being an Amazon member. As I am unable to reach Amazon via phone, I am reaching out through this email to seek clarification on this matter. Name: Gordon F. Phone: [redacted] Email: [redacted]

I placed an order with Amazon, but the delivery got delayed. Despite being informed that the items would be dispatched the next day, they were not. Subsequently, a refund was issued. I am unsure if I will still receive the items. This isn't an isolated incident; there have been previous occurrences where an item was scheduled for delivery, only for the tracking information to reveal that Amazon never actually shipped it. This has led me to cancel my Amazon Prime subscription out of frustration and disappointment. Can someone clarify the situation for me regarding the delivery of the items I ordered?

Subject: Issue with Recent Amazon Microwave Oven Purchase Hi Helene, I wanted to share the experience with the recent purchase of the Panasonic NN-SU696S Microwave Oven. I initially ordered a stainless steel model but received a black one, which didn't match my kitchen. I later exchanged it for a bright stainless steel version. However, the new unit arrived with fingerprints and grease spots, and I noticed three dents on the interior, which were painted over. When boiling water for tea, dark brown liquid leaked out of the unit. I believe the microwave might have been a returned, previously used, or refurbished unit, and I am not satisfied with its quality. I would like to return the microwave as it is not in the condition I expected when paying full price for it. Thank you.