wrong charges on my account. Christopher Stagg and Angela Martinez. We switch back and...

GetHuman4868118's Dispute a Charge issue with Amazon from May 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4868118's own words
Not pay for services I do not know I have? ... wrong charges on my account. Christopher Stagg and Angela Martinez. We switch back and forth using these accounts and both of them were charged for Kindle Unlimited. M**FT*TS**and the other number listed with that charge is ******. I am requesting refund for both. I have turned both of them off but I am unaware as to why they were on our accounts either.
IT IS EXTREMELY DIFFICULT TO NAVIGATE AND CANCEL MEMBERSHIPS. AND I WAS UNAWARE OF THESE NEW ACCOUNTS BEING CHARGED!
I would just like a credit on account or a refund to the card ending in **** for two charges of $**.**
I love amazon, I have ** ALexa smart home devices and love their service. I will continue to be a customer and would like to purchase an Echo Show soon for my mother and I.
I tried calling yesterday but companies are no longer fielding customer calls... NOT A GOOD IDEA!
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Amazon

NOT Kindle Unlimited
Dispute a Charge issue
Reported by GetHuman4868118
May 25th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 71764 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4868118 started working on this issue
May 25th, 2020 6:16pm