I made an attempt to exchange an defective Amazon fire *.... (w*no audio earphone jack...

GetHuman-rumibion's customer service issue with Amazon from May 2020

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The issue in GetHuman-rumibion's own words
I made an attempt to exchange an defective Amazon fire *.... (w*no audio earphone jack)*And was not able to due to the fact that Amazon's customer service support was shutdown for exchanges during this timeframe. The prompt to initiate an exchange was shutdown. I set up a refund for the item to buy more time to reach customer service. I have contacted Amazon previously in regards to the issue and was told I could exchange the item... or I could get a service order because it is covered under warranty. I do not want the service order the item was sent to me from Amazon defective! I need an exchange not a service order or a refund. Please refer to contact info. and the messages you have on file for my account to verify this. I will need to cancel the refund to set up an exchange.

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Amazon

Customer service issue
Reported by GetHuman-rumibion
May 25th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 71738 others
0 customers following this

Timeline

GetHuman-rumibion started working on this issue
May 25th, 2020 5:23pm
GetHuman-rumibion indicated the issue is not fixed yet.
May 27th, 2020 6:14am

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