Amazon Customer Service is closed! The help forum was not helpful. Did very thing suggested in help, with no improved results.

GetHuman4865176's customer service issue with Amazon from May 2020

Help with my Amazon issue
Before contacting them, items GetHuman4865176 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4865176's own words
Resolve a download issue on my Fire. ... My Fire HD * will not down load books, Audible books, Game apps, magazines or app updates. I can stream and use the internet. My device is up to date, *th generation, Fire OS *.*.*.*. I have tried all reccomendations, including the forum. This started about a week ago.**Bonnie Dankosky
No customer service is a big problem, I would have thought they would have had employees work from home.
I want real person technical help.
I have been a prime customer for at least *** years.
I am pretty sure I have tried just about everything that has been suggested, short of registering my device, which I am not willing to do, not knowing what the download issue is.
How GetHuman4865176 fixed the problem

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Amazon

Technical Service, which is not available, since there is no customer service.
Customer service issue
Reported by GetHuman4865176
May 24th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 71686 others
0 customers following this

Timeline

GetHuman4865176 started working on this issue
May 24th, 2020 7:09pm
GetHuman4865176 indicated the issue is not fixed yet.
May 25th, 2020 3:21pm
GetHuman4865176 shared this issue with friends on Facebook
May 25th, 2020 3:23pm
GetHuman4865176 indicated the issue is not fixed yet.
May 25th, 2020 3:23pm
GetHuman4865176 indicated the issue is not fixed yet.
May 25th, 2020 3:24pm
GetHuman4865176 indicated the issue is not fixed yet.
May 25th, 2020 3:25pm
GetHuman4865176 indicated the issue is not fixed yet.
May 25th, 2020 3:35pm