Hello, *My name is Effie Santorineos and I have an issue with an order i placed back in...

GetHuman-esantori's customer service issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-esantori's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-esantori may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-esantori's own words
Hello, *My name is Effie Santorineos and I have an issue with an order i placed back in April order * **********-******* however you sent me the wrong item. HP****D*Y**AA. **I returned the item back by dropping it to a UPS store location ***** in Peabody Mass *****, on sat apr ** at *:**PM. They gave me a receipt with tracking **Z*VY*************. My money has not been refunded yet, i went back to the UPS store and was told there's nothing they can do. i would like you to reimburse me my money asap. The purchase was made with a credit card and now i am being charged a monthly fee for an item i don't own. This was Amazon's mistake and i am very disappointed and since you have no phone number and no other way to contact you please refund ***.** back on my credit card.

GetHuman-esantori did not yet indicate what Amazon should do to make this right.

How GetHuman-esantori fixed the problem

We are waiting for GetHuman-esantori to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-esantori
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 71442 others
0 customers following this

Timeline

GetHuman-esantori started working on this issue
May 23rd, 2020 1:28pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:00pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:07pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:10pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:22pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:34pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:42pm
GetHuman-esantori indicated the issue is not fixed yet.
May 23rd, 2020 6:50pm