This is the letter I sent seller.* * " Hi, Seller*Yes this product arrived, but it...

GetHuman-captliii's customer service issue with Amazon from May 2020

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The issue in GetHuman-captliii's own words
This is the letter I sent seller.* * " Hi, Seller*Yes this product arrived, but it was not the product that was advertised on Amazon. *In the advertisement photos it shows that on the inside has a "chromium" plated inside. The four that you sent us does not. I know this product very well since I have many of them. *You are using the same photographs as the other advertisers of the same product, but you have shipped me four of the "flat gray" insides. *Now as I'm returning these (*) units, you are claiming that they are as advertised, and you want me to pay for shipping and possibly restocking. *With this in mind I believe that I should be refunded the price of the item, no restocking fee and you should cover the shipping back to you.*If you don't, I will be sending a report to Amazon, that you are practicing "Bait & Switch" with me and upon a return request for false advertisement you are asking me to cover all your costs. You should be aware that I'm only asking for a return of the product(s) price. In reality What you are doing is illegal according to US retail law..*At this point I'm not not pushing for legal action, I'm just asking for fairness of getting my refund on only the product that you sent. *The products haven't even been used and they are going to be returned in the original packaging. We also have copies of the advertisement and the units that show two different product.*Please address this fairly and appropriately, so we don't have to take more action on this issue.*Thank you."** This is Amazon's response on May **th ****.** " Hello,**We have received your claim of $***.** on order ***-*******-******* due to an issue with the item(s) you received.**What happens next?*We are reviewing your case and will contact you if we need any additional information. Please note refund requests can take up to one week to investigate. Once we have made a decision, we will notify you via email.**How can I check the status of my claim?*Please use this link to check the status of your claim, contact us, or withdraw your claim:*https:**www.amazon.com*hz*pwo*ref*e?*encoding*UTF*&orderID****-*******-*********We’re here to help*For more information about the A-to-z Guarantee policy, please refer to our help pages: https:**www.amazon.com*help*atoz**Thank you.**-Amazon* * today is May ** **** and no answer or anything from Amazon and now they won't even answer their phones,** Help

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Amazon

Customer service issue
Reported by GetHuman-captliii
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 71230 others
0 customers following this

Timeline

GetHuman-captliii started working on this issue
May 23rd, 2020 3:46am
GetHuman-captliii indicated the issue is not fixed yet.
May 23rd, 2020 10:50am