DIgital games downloaded without parental permission

GetHuman-ourj's customer service issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-ourj's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ourj may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-ourj's own words
My * yr old grandson did this without my permission.His tablet has parental controls.He downloaded unapproved expensive Mods .maybe on my tablet? ... My * yr old grandson downloaded digital games unapproved. I have parental controls on his tablet requiring my password to purchase with *-click. He doesn't know my password. He may have done it using my tablet. I don't know???He emptied my bankcard!! I let him purchase games for *.**-$*.** or so. But not $**-$**!!! I always use my password to approve. He is banned from my tablet. Please help! By removing the games and charges! All orders were placed May **,****.Order*DO*-******* $*.**, Order*DO*-*******-******* $**.**, Order*DO*-*******-******* $**.**, Order* DO*-*******-******* $**.**,Order* DO*-*******-******* $**.**..Furniture Mods for Minecraft. Vandy Washington. My cell phone* ***-***-****.
He is * yrs old so he doesn't understand the cost!!
I want a full refund for * games ranging in price from$*.**-$**.**-$**.**
I love Amazon products! I ordered him several cheaper games $*.**-$*.**
I tried to call or chat. I will make sure he has no access to *-click on my tablet!!
How GetHuman-ourj fixed the problem

We are waiting for GetHuman-ourj to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

DIgital games Minecraft Mods,furniture mods
Customer service issue
Reported by GetHuman-ourj
May 21st, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 71224 others
0 customers following this

Timeline

GetHuman-ourj started working on this issue
May 21st, 2020 12:06am
GetHuman-ourj indicated the issue is not fixed yet.
May 21st, 2020 5:39pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies