My Amazon account was hacked, and an order was placed in my name. I tried to login, but...

GetHuman-czuniga's Can't Login issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman-czuniga's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-czuniga may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-czuniga's own words
My Amazon account was hacked, and an order was placed in my name. I tried to login, but evidentally, the hacker changed my password. I was offered the option of answering a question, which asked me for the expiration date of a card I haven't used in a long time.....there was no other options to verify my account, and customer service is unavailable, and no number for the fraud department. I find this very disturbing and frustrating, because I was unable to access my account to cancel this order......I was blocked from my account because of numerous attempts with my password and trying to remember my old debit card number, at which I had to look it up, and when I finally had the correct info of the debit card, I was blocked. I need to access my account, and I want the order cancelled. I also want a return call from Amazon. Thank you**Order * ***-********-********Corann Tackett******@***.com******@***.com****-***-********-***-****

GetHuman-czuniga did not yet indicate what Amazon should do to make this right.

How GetHuman-czuniga fixed the problem

We are waiting for GetHuman-czuniga to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Can't Login issue
Reported by GetHuman-czuniga
May 20th, 2020 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 70701 others
0 customers following this

Timeline

GetHuman-czuniga started working on this issue
May 20th, 2020 7:47am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians