Ordered Keurig K** coffee brewer May**: (arrived May ** -I thought via Prime). It was o...

GetHuman4844200's Dispute a Charge issue with Amazon from May 2020

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The issue in GetHuman4844200's own words
To get Amazon to send a shipping label that did not expect for me to pay $*** shipping to return a poor quality item (in my opinion) compared to the exact same model we have which is "dying" after several years of service ... Ordered Keurig K** coffee brewer May**: (arrived May ** -I thought via Prime). It was of poor quality & I asked for refund. Subsequently received shipping label and discovered @ P.O. shipping was $**.** for a $*** item which was not of the quality expected. Unable to contact *Jens Goody's for refund. I did expect Amazon to handle the refund & postage. Then notified there was a problem with credit card "name". Thanks, in advance.
Because there appears to be no humanly manner is which to talk with a "live" person to resolve this!!! I can't tell you how much unGODLY time that I have spent on this today.
Send shipping label that includes postage paid
Maybe ** years or so and a PRIME member for two years
Tried many things today to resolve this, phone calls to Jens Goody's, Amazon and Wells and Fargo and much research on computer in an effort to resolve this. Am now waiting for a "on-hold" call to Wells Fargo to dispute this issue and Amazon is not presenting a viable solution.
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Amazon

Dispute a Charge issue
Reported by GetHuman4844200
May 19th, 2020 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 70819 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4844200 started working on this issue
May 19th, 2020 10:55pm

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