My Amazon acct. has been hacked. This has been going on for days--I've been changing m...

GetHuman4843931's Can't Login issue with Amazon from May 2020

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Before contacting them, items GetHuman4843931 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4843931's own words
My Amazon acct. has been hacked. This has been going on for days--I've been changing my password to try and keep ahead of the hacker. I have changed my password everyday, I think twice a day. **hey switched tactics today. They deleted my phone* from my acct.. I ended up creating a new acct with my gmail address. I created a password, but by the time I put it in for the second time, I could no longer sign in, & every time I put a new password in, I would get the OTC. Then I would type in the OTC. Right afterward, I would try to sign on & was told my password was incorrect. I've lost track of how many times I have changed my password today. Then it happened on my gmail acct. It would not let me sign in with my brand new password on my brand "new" acct. I called the bank to have them send me a new card, and cancelled that one. **Also--not long ago, I received an email telling me that money was being refunded to me because the item was not delivered. The item was most definitely delivered--I've used it. I ignored the email. That order * (according to this email) is:*****-*******-********Of course I can't check that myself since I can't get into my acct.**Please help me recover my old acct. I have too much information on there that I can't lose, not to mention my Prime library. Thank you.

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Amazon

Can't Login issue
Reported by GetHuman4843931
May 19th, 2020 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 70737 others
0 customers following this

Timeline

GetHuman4843931 started working on this issue
May 19th, 2020 7:58pm

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