Order ****-*******-*******arrived yesterday. Cover of bigger of the two food containers...

GetHuman4838037's customer service issue with Amazon from May 2020

Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4838037's own words
let them know that the item I had paid for arrived damaged. ... Order ****-*******-*******arrived yesterday. Cover of bigger of the two food containers has a large star shaped crack in it. I have a photo if you need one. Lid of product box was not closed, the cardboard locking tab was missing, looks like it had been opened before. Retail package could slide about in the shipping box. Probably damaged in transit. Return and replacement please. *Tried your chat bot and was on hold for several hours before I gave up.
they now have a very pissed off customer.
They should replace the damaged item.
I have been an Amazon customer for many years.
Can't think of anything else to penetrate their wall of silence.* and indifference. **Finally after two days I got the chat bot to connect me with someone to agree a return and replace.
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Amazon

Tried chat, phoning and email, chat bot went into an infinity loop, phone call refused, email bounced.
Customer service issue
Reported by GetHuman4838037
May 18th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 70360 others
0 customers following this

Timeline

GetHuman4838037 started working on this issue
May 18th, 2020 8:24pm
GetHuman4838037 shared this issue with others over email
May 18th, 2020 8:42pm
GetHuman4838037 indicated the issue is not fixed yet.
May 19th, 2020 1:56pm

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