Amazon Customer Service Issues

I ordered baking soda to be delivered to 22 Ganga, Sree Narayana Guru Co-op Society, PL Lokhande Marg, Chembur, Mumbai-89. I was informed that the product was delivered directly to Mr. Devaraja Panicker on May 15, [redacted]. Due to current restrictions, deliveries should be left at the security gate, but neither the security nor any resident has received the parcel. This has been the practice for weeks, with deliveries left at the gate for flat members. As the recipient is a senior citizen, it's crucial to resolve this issue promptly. Please investigate the delivery status and provide the recipient's name if the item was indeed delivered. Thank you, Shobha Prasad

I have a package marked as delivered but it has not shown up at my work address, which is a business location, not a residence. The delivery note indicates it was handed to a resident, which is not possible. The order number for this delivery issue is [redacted]-[redacted]. The first part, a Flight Deck iPad mount, was delivered by UPS on 05-14-20, but the second part, the iPad from Amazon, is missing. I specifically had the package delivered to work to ensure someone would receive it due to its value and our business hours are from 9 am to 5 pm on weekdays. Despite checking with neighboring businesses and waiting an extra day, the package has not been located. My name is Daniel E. and the address is [redacted] Garden Lane, Hudson, Ohio, [redacted].

Hello, I received the Art and Creativity art set I ordered for my granddaughter's upcoming birthday. Unfortunately, the set is incomplete as it is missing 4 out of the 60 crayons. I would greatly appreciate it if you could send a new complete set as soon as possible to ensure I can gift it to her on time. Due to the COVID-19 quarantine, we can't celebrate her 8th birthday with a party, but I plan to leave this gift on her porch. I will return the incomplete set once the new one arrives. The order number for this is [redacted][redacted]. Although it may not seem urgent, it is essential for us to have it by next week while we are all staying indoors. Please send the replacement set to stan/carol waszak at [redacted] Fairlane Drive, Joliet, IL [redacted]. Feel free to reach us at [redacted] or email us at [redacted] I look forward to your prompt response. Thank you for your assistance during these challenging times. Carol (Mrs. Stan) Waszak

Hello, We have received the art and creativity set that was ordered for my granddaughter's 8th birthday next week. Unfortunately, it is missing several crayons that should have been included. Could you please send a complete set as soon as possible? We are unable to go out shopping due to the current situation, and as she can't have her birthday party because of Covid-19, we were hoping to surprise her by leaving it on her porch on her special day. The order number for this item is [redacted][redacted]. Thank you for your attention to this matter.

I recently purchased $[redacted].00 worth of shoes from Belk with the confirmation number [redacted]3. I used my new credit card as I was previously scammed online. I am 80 years old and reside in a care center in Sun City, AZ. I decided to try ordering shoes from Belk after experiencing issues with Amazon. Belk confirmed that my shoes have been shipped. However, I am now worried and contemplating canceling my new credit card due to my past experience with scams. My name is Nancy C. Kissane, and my address is [redacted] W Coggins Dr, Sun City, AZ, [redacted]. You can reach me at [redacted]. I am interested in ordering more items if this transaction goes smoothly. I am feeling anxious about the situation as I cannot afford to be scammed again and handling banking matters at my age is challenging. I would greatly appreciate it if you could verify the status of my order and advise accordingly. Thank you for your assistance.

On December 16, [redacted], I placed an order with Amazon for four items. Unfortunately, one item, self-grip curlers, did not arrive as expected. Instead, I received LED bulbs in error. I contacted Amazon and followed their instructions to return the bulbs to their refund service center in Indianapolis. The bulbs were mailed on January 2, [redacted], and I received confirmation of their receipt on January 6, [redacted]. Amazon did send me a replacement order for the curlers, which I did receive. However, on March 29, [redacted], I received an email from Amazon stating that the original set of curlers was not returned, and they charged my VISA $7.99. There was confusion as the LED bulbs were mistakenly shipped instead of the curlers initially. I believe I should not be charged a second $7.99 fee as only one set of curlers was received. Thank you.

A package was delivered to Lona S. @[redacted] Branco Ave, Merced, CA [redacted] on Saturday, 5/16/[redacted]. I only found the package outside when I checked my USPS mail, and my city has a high rate of package theft. Despite having a sign asking for the doorbell to be rung for deliveries, it was not done. The excuse of Covid-19 preventing phone calls is frustrating, and the provided categories for contact do not address specific issues. I am asking for my account to be marked requesting doorbell ring for future deliveries. If this simple request cannot be met, I will consider shopping elsewhere. It's important to remember that customer support is crucial in business success. Please find a way to answer calls during Covid-19. I hope this message reaches you.

I placed an order yesterday and signed up for a free Prime trial. Today, when I try to log on, it asks for an OTP and sends a code to my Greek mobile number, which is not working here in Australia. Unfortunately, this means I cannot access my OTP and can no longer log in no matter what I do. The help screens are not offering any assistance. My Greek mobile, +30 [redacted] [redacted] 48 41, is out of credit and will not receive my OTP. My username is [redacted] and I just placed an order yesterday. Please help me overcome this problem so I can continue shopping.

I encountered an issue with Amazon when I tried to log in using my valid password. They prompted me to authenticate with a one-time password (OTP), but I can't access my Google email and had to create a ProtonMail account as a backup. I stopped using my smartphone and reverted to a flip phone, which has caused problems with Amazon, Google, and Twitter requesting social two-step verification, which I haven't set up due to not wanting a second email. Now with ProtonMail, I can't access any account to update my email or phone. As a long-time Amazon member of over 20 years, I didn't expect to face identity verification issues, especially since I heavily rely on Amazon services, especially being confined to a wheelchair.

Dear Sir or Madam, I regret that I can no longer reach someone directly. Here are the issues I am facing: A. I placed an order for 4 books on May 2, with payments cleared on May 4, but the items have not been received. B. I made a $[redacted].00 order on October 2, [redacted], which was mistakenly paid twice. Though I thought it was resolved, the duplicate payment is not reflected in my records. C. Similarly, an order on December 18, [redacted], was charged twice for $84.11 each time, without any reimbursement noted. These repeated errors make me question future orders with your company. As a retiree, I cannot afford to lose $[redacted].10 due to these oversights. Sincerely, G.S. [redacted] [redacted]

I am writing to express my dissatisfaction with the delivery service provided by your drivers. I have experienced the loss of four items due to their negligence. While I appreciate being reimbursed for these items, the primary concern is that I am unable to receive the items I have ordered and paid for. The list of undelivered items includes a purple belt, four headbands, hair fertilizer, and most recently, two blouses received on 5/17/20. As a loyal customer, I have never encountered such issues until this year, where items are marked as "delivered" but are nowhere to be found. It is essential to have measures in place to hold accountable drivers who fail to fulfill their responsibilities. I urge for improvements to prevent further inconveniences and financial loss on my part. Should you wish to discuss this matter further, please contact me at [redacted]. Sincerely, Veronica P.

This is my second request regarding the treadmill I purchased from Sunny Health & Fitness through Amazon. I ordered a model [redacted] with an incline option for $1,[redacted].00, but I received the $[redacted].00 model without the incline feature. The seller has rejected my refund request. I've attached my communication with the seller for reference. I believe I deserve a refund for the price difference. Your assistance in resolving this matter would be greatly appreciated. Thank you, Geoffrey Fisher

I placed an order earlier today and got an email confirmation. But, when I check my Amazon account, I can't see the order. The email confirmation details are as follows: Hello Karen, Thank you for shopping with us. We will send a confirmation when your items ship. Details: Order #[redacted]-[redacted] Arriving: Wednesday, June 10 - Wednesday, July 1 View or manage the order Ship to: Karen Valley Stream, NY Total Before Tax: $27.96 Estimated Tax: $1.99 Order Total: $29.95 We hope to see you again soon. Amazon.com The payment for your invoice is processed by Amazon Payments, Inc. If you need more information, please contact [redacted]. By placing your order, you agree to Amazon.com’s Privacy Notice and Conditions of Use. Items sold by Amazon.com are subject to sales tax in select states. If your order contains items from a seller other than Amazon.com, it may be subject to state and local sales tax. This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Regarding Amazon Order #[redacted]-[redacted], I received the headboard/frame and box spring via USPS successfully. However, the mattress sent via UPS has not arrived. UPS claims it was delivered, but I have not received it, and the Amazon website indicates a delay in delivery with an expected date of 5/1/[redacted]. Both UPS and Amazon do not show a tracking number, but UPS can locate the shipment by the delivery address. Kindly assist promptly as my grandchild is without a mattress. I prefer receiving the mattress rather than a refund. I have been attempting to contact Amazon without success for weeks. The mattress company advised me to try this method of contact. Please respond quickly via email or at [redacted]. Thank you. - C. Robinson

I have been struggling to reach a representative to address an issue with my recent BBQ grill cover purchase. Despite receiving a timely delivery to my local UPS store, the cover was the incorrect size. Upon attempting to return it, I encountered difficulties due to an invalid barcode, hindering the process at UPS. My efforts to speak with an Amazon agent proved futile, leading me to decide to keep the grill cover despite its sizing issues. This choice required modifications to fit the grill and inconvenienced our frequent grill usage. I estimate spending around 85 hours attempting to connect with Amazon's customer service without success. I am seeking assistance to settle the outstanding balance for the grill cover but have faced obstacles in doing so. The order number for reference is #[redacted]-[redacted]. My name is David Epstein.

My name is Karen Bias, email [redacted], residing at [redacted] W. Kedlin Ct., Spokane, WA [redacted]. Order No. [redacted]-[redacted]. I purchased a package of 50 facial masks for $37.02 around May 9. Despite an email confirming delivery on May 15, the package did not arrive by then. I was at home all weekend, checked outside multiple times, yet found no delivery. Tracking revealed that the package was delivered on May 11. I have not left my house, and the doorbell did not ring. I require the package but do not wish to incur extra costs. The UPS driver did not ring my bell, and I cannot spend all day by the window watching for the truck. This is the second instance of non-delivery without ringing the bell for Amazon products. Could you assist me in resolving this issue? I desperately need those facial masks. Thank you for your prompt attention.

Hello, I purchased an Amazon gift card for Ashley Forbito, which unfortunately was not received by her and was redeemed by someone else. I have been in touch with various Amazon representatives regarding this issue, but it has not been resolved yet. Ashley and her husband did not receive the gift card, and I am hopeful that the Gift Card escalation team will reach out with a solution soon. Despite my efforts to follow up, I have not received any updates from Amazon since the initial conversation with the representative named May. I typically opt for electronic gift cards, but I chose a physical card for this special occasion of the birth of Ashley's baby. I am eager for this matter to be resolved promptly so that I can ensure Ashley and the baby receive the intended gift card. Thank you for your assistance. Sincerely, Yukiko Ishiwata

Dear Amazon, I believe that customers should have the right to know the origin of the products they purchase on your platform. Many times, the location from which an item is shipped remains undisclosed, leading to uncertainty. I think it's a reasonable request to ask for this information to be readily available on every product page. In my experience, delivery estimates are usually accurate when the item ships from within the United States. However, if it's coming from a country with customs procedures, the delivery time significantly extends to 60-90 days. Dealing with returns or issues for products from such distant locations can be incredibly challenging. To address this, I suggest either disclosing the shipping location or including a notice about possible delays due to customs clearance. This way, customers can make better-informed decisions. If not, I propose that Amazon ensures hassle-free returns and full refunds for products from foreign sellers. I choose Amazon for its safety and reputation, but the lack of transparency around shipping locations concerns me. I hope this feedback reaches the appropriate decision-makers at Amazon. Thank you.

Order #[redacted]-[redacted] arrived yesterday. The bigger food container's cover has a large star-shaped crack. I have a photo available if needed. Additionally, the lid of the product box was not closed properly, the locking tab was missing, indicating it might have been opened before. The retail package was loose in the shipping box, likely getting damaged in transit. I kindly request a return and replacement for the damaged items. I attempted to contact support through the chat bot but faced several hours of hold time before discontinuing the chat.

I purchased the book "Girl with a Pearl Earring: A Novel" for my mother-in-law's Mother's Day gift, with the expectation of a May 9th delivery. On the 9th, I received a delivery notification, but by 8:00 PM, the package had not arrived. Due to the current crisis, I discovered the customer service line was suspended. I reached out via online chat, where the representative acknowledged the issue and informed me the delivery would be delayed by 3 days. Knowing my 80-year-old mother-in-law wouldn't receive it on time, the representative offered a refund and advised me to keep the product if it eventually arrived. However, I recently received a notification stating I must return the item by month-end to prevent a recharge. This situation is confusing and frustrating.