Amazon Customer Service Issues

I ordered an item scheduled for delivery today. After contacting USPS, I discovered the package is untrackable since 5/8 when it reached Fort Worth, TX. Despite no updates after that date, USPS cannot locate it. The seller is unable to assist as well, suspecting it's lost in transit. They advised me to seek a refund from Amazon. Amazon requests that I wait four additional days, but I'm eager to resolve this promptly. I request a refund today for order # [redacted]-[redacted] totaling $64.94.

I bought Thera Tears Sterilid after a recommendation from my eye doctor, but upon reviewing the ingredient list, I noticed it contains harmful chemicals. I want to avoid using it on my eyes. I discovered natural alternatives on Amazon and tried to return the unopened Sterilid, only to find out it is not eligible for returns. The bottle's seal remains intact. I want to return it and purchase a product with natural ingredients instead. I have Amazon Prime, expecting flexible return options. Could you assist me in resolving this matter so I can exchange it? Thank you.

I need assistance with my undelivered order. On 19/2/[redacted], I placed Order No. [redacted]-[redacted] for a Typecast Retro Typewriter by We R Memory Keepers Black, priced at Rs. [redacted]. Amazon stated it would be supplied by affiliate [redacted] Stores by 5th March'[redacted]. Despite several follow-ups, I later learned that [redacted] Stores discontinued the Amazon platform. I have tried reaching out via email and calls to no avail. My account is now locked, preventing me from making more complaints or orders. The IVR system is also not connecting me to any customer service representative. Please assist me in obtaining a refund for the undelivered item. It is frustrating not to be able to communicate with Amazon regarding this issue. I have previously contacted you via email. My contact details are as follows: Email - [redacted], Mobile - [redacted]. Thank you for your help. K P Unnikrishnan Nair.

I called last Saturday and spoke to a representative. They asked for my credit card number, promising it wouldn't be charged. However, $[redacted] was taken from my account. I need to talk to a live operator urgently at [redacted]. It's crucial I reach someone. I am scheduled to meet with the Better Business Bureau. Ten others have warned me that Amazon has previously done this, and it's impossible to contact them. I simply want my money refunded as I did not authorize the $[redacted] withdrawal from my account.

Date: May 14, [redacted] To Whom It May Concern: I am writing to address an issue I have encountered with my recent purchase on your Amazon website. I placed an order for a pulse oximeter for $56.34 on April 10, [redacted], and received an email indicating that the item had been shipped shortly after. However, as of today, I have not yet received the item. My order number for the pulse oximeter is [redacted]-[redacted], and the Amazon.com order number is [redacted]9. I am disappointed that I have not received the product, as I could have easily purchased one from a local store nearby. My address is as follows: [redacted] Rock Pigeon Avenue North Las Vegas, NV [redacted] I kindly request that you investigate the matter and either locate the missing pulse oximeter or send a replacement at no extra cost promptly. Thank you, D. DelZoppo

On April 14, [redacted], I placed order# [redacted]-[redacted]. The order got lost during transit, and I didn't receive any updates until May 8th. I reached out to the seller twice regarding the missing items and requested a refund. Last night, they refunded only $10.91, but the total order cost was much higher at $53.49. Since the carrier lost the items, I believe I shouldn't be charged, and I expect a full refund for the lost products. I have had issues with their service before, and I hope Amazon can step in and ensure a full refund is issued for the uncompleted services due to the faulty third-party shipping.

I received a statement dated May 14, [redacted], showing a charge of $11.70 posted on May 7, [redacted] for an item I did not purchase. Upon review, I discovered an email confirming the purchase made on May 6, [redacted] for a Kindle Book titled "Grit and Grace Train the Mind, Train the Body" from Amazon Digital based in Seattle, Washington. I do not use Kindle books and have never placed this order. I am reaching out to Amazon's Fraud Department for assistance regarding this issue. Despite attempting to contact customer service via several numbers without success, I have also verified that the purchase does not appear in my Amazon order history. I have reference numbers #P934200GGEHMQEGBT and #[redacted]74. Thank you for your attention to this matter. Email: km***@yahoo.com. Initials: KM

A few days ago, I received an email from Amazon informing me that my email address had been changed without my authorization. Initially, I thought it was a spam email and did not take action. However, I have now noticed that my Amazon account is linked to a different email address. While I am currently logged in on my computer, I am unsure if any changes or purchases have been made using the new email. Unfortunately, I am unable to access my account from another device as it does not recognize my original email address. I also noticed an unauthorized sign-in from Iran on May 11th at 1 AM EST. Please contact me at the number provided during the sign-up process. I am very concerned about this situation and would appreciate a prompt response. Thank you.

I purchased a butterfly cage to raise five butterflies, but somehow two were delivered to my son in Seattle on different days. He received a note in the box advising against returning the second one due to potential harm to the caterpillars. Should I release the caterpillars into the garden before sending the box back? I want to ensure their safety and avoid causing harm unintentionally. Please advise quickly. You can reach me at [redacted] or [redacted].

I received a computer that had someone else's information on it, despite being sold as brand new. Also, the speaker makes a cracking noise at certain pitches. The third-party seller advised me to wipe the computer to remove the previous user's information and asked me to contact the manufacturer about the speaker issue. I was told I could return the computer, but due to COVID-19, I can't be without a computer as it is essential for my work. I believe I should be eligible to file an A-to-z Claim for a full refund to my card, not as a gift card. I desperately need assistance as I rely on this computer for work.

Hello, I was supposed to receive a parcel shipped from you, No [redacted][redacted], via private courier yesterday, Thursday, May 14th. It appears that the carrier could not access the building or the mailbox, which surprises me as I live in a house on a road that is easily accessible, and the mailbox is also directly accessible. I received a message saying that my address is incorrect, which is not the case. Therefore, I am canceling this order and requesting a full refund. I do not understand what is happening with this carrier as I cannot reach them by phone or email. Regarding email, I am informed that the address is invalid. I hope you will take prompt action. Thank you in advance. Best regards, Martine Laurent 10 Rue du Commandant Laflotte [redacted] Triaucourt en Argonne Seuil d'Argonne

I recently purchased a 3D pen for my grandson's birthday at a cost of $73. Unfortunately, upon receiving a delivery notification, I discovered that the package had been tampered with and the item was missing. I attempted to contact Amazon and UPS, but have not received assistance. It is disheartening that items are being removed during the transportation process. The stolen item is a 3Doodler Create Licensed Star Trek 3D Printing Pen Set with 75 Plastic Strands in Blue. I am requesting a refund and an investigation into this incident to prevent future occurrences. Please reach out to me at [redacted] or phone number [redacted] to help resolve this issue. I trust Amazon to address and correct such matters promptly. Thank you for your attention.

I purchased Nutraluxe Lash MD today and was incorrectly charged for shipping despite the order being $49.00, which should qualify for free shipping on orders over $25. Please adjust the charges accordingly. Below is the purchase information: Order Confirmation Hello Josephine, Thank you for shopping with us. A confirmation will be sent once your item ships. Details below: Order #[redacted]-[redacted] Arriving: Tuesday, May 26 - Wednesday, May 27 Shipping to: Josephine Howell, NJ Total Before Tax: $56.14 Estimated Tax: $3.72 Reward Points: -$0.49 Order Total: $59.37 We look forward to serving you again soon. Amazon.com Payment processed by Amazon Payments, Inc. For more information, contact [redacted]. By placing your order, you agree to Amazon.com’s terms. Items sold by Amazon.com are subject to sales tax in select states as per applicable laws. Orders with items from other sellers may be subject to additional taxes. Visit the website for more details. This email is for notifications only and cannot receive replies.

I recently sent a Mother's Day gift to a friend which turned out to be different from what I expected, leading to confusion and disappointment. After speaking with a customer service representative named Steve, who my friend also talked to, it was mentioned we could receive a refund if we returned the product. Following this, I contacted Amazon Prime customer service again and spoke to a representative called Sam, who was unhelpful and suggested leaving a negative review. I felt mistreated during these interactions and did not expect this level of service. I am upset by the situation and the lack of assistance provided, especially considering my long-time loyalty to Amazon Prime.

Order number [redacted] placed on May 13th, supposed to arrive on the 14th, has not been delivered as of the 15th. The delivery service, ASM, falsely claims I changed the delivery time. I am greatly disappointed with Amazon. I will likely return the entire order due to the poor customer service experience. Contacting customer service has been futile. This reflects poorly on a company as reputable as Amazon. I am reconsidering my Prime membership, given other companies like PCComponentes deliver within 24 to 42 hours without issue. The problem persists, no contact has been made for resolution. If it arrives on Monday, it will be promptly returned. This is unacceptable.

I am a proud owner of several Kindles and have been since the early days. I truly believe it's one of the best electronic devices ever created, and I read 2-3 books weekly. I have a question regarding my Oasis 9th gen Kindle, which is my favorite. Initially, I noticed it had slightly less battery life than my other Kindles, but that didn't overshadow its benefits. Lately, I've observed that the battery is draining much quicker than normal. Is it possible to purchase a replacement battery, with or without installation? I would prefer installation if available. I can use my other Kindles while my Oasis is being repaired. I apologize for the lengthy message, but I wanted to emphasize how important my Oasis is to me. Thank you for your excellent service.

Subject: Incident Involving Amazon Delivery Truck I would like to address an incident that occurred today at 4:55 pm EST involving an Amazon delivery truck. My husband and I are both Prime members, and I am deeply disturbed by what transpired. As I was leaving my complex at 3[redacted] Landmark Drive in Clearwater, FL, on Friday, May 15, a situation unfolded with one of your drivers. The driver attempted a dangerous maneuver, nearly causing a collision as he disregarded traffic rules. Despite my attempts to communicate my concerns to your customer service, I encountered a lack of understanding and a troubling request for personal information. I want to stress the importance of ensuring the safety of your drivers and the communities they operate in. This incident has left me feeling unsettled, and I am contemplating escalating this matter further. It is crucial for Amazon to prioritize safety and accountability to protect vulnerable road users and uphold your delivery standards.

I ordered 1 gallon of unopened molasses but received significantly less in damaged packaging. The container was leaking, seal broken, and cap cross-threaded. The item arrived inappropriately packaged in a damaged Amazon box. I found the black Amazon tape to be the only salvageable part. Although I'm frustrated, I'm willing to return the item at no cost. I prefer a refund or store credit rather than a replacement due to concerns about shipping safety. I had to return it via USPS, the only option provided. I'll ensure the package is appropriately repacked to avoid another messy delivery. I hope Amazon improves its shipping standards for health and safety reasons. Thank you.

Hi, I need some help with my Amazon account. I tried to log in with my username and password, however, I got prompted to enter a One Time Password (OTP) that was sent to my outdated phone number. I have searched the Amazon website for a solution but couldn't find one. The website advises me to contact Amazon Customer Service, but to do so, I need to authenticate, which I can't do without the OTP.

I made a purchase on Amazon for face masks from a seller named Baodanyhn, which claimed to be based in California, not China, which appealed to me. Despite receiving multiple shipment notifications, I have yet to receive my order. After researching the company, I found others who had similar experiences with fake tracking numbers and shipping information. It seems like this company may be running a scam. I am seeking a refund for my order and would appreciate assistance with this matter as I suspect I may never receive the product I paid for.