Amazon Customer Service Issues

Archive 204

The following are issues that customers reported to GetHuman about Amazon customer service, archive #204. It includes a selection of 20 issue(s) reported May 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased 2 boxes of face masks on 4-3. After it supposedly shipped and scanned in Hawthorne, California, the tracking number provided was extremely long and invalid. I paid $57.20 for both boxes. Despite numerous attempts to contact the seller, their website and page have disappeared. Prior to this, there were several similar complaints from other customers. I am frustrated by the lack of response, even from Amazon, where I've been a long-time member. It's been almost 2 months, and I am still waiting for a product I urgently need. I trusted Amazon to vet their sellers better, but now I feel let down. I am requesting a full refund of $57.20 to my Amazon Card promptly. Thank you, S.
Reported by GetHuman-hrsgirl on Montag, 11. Mai 2020 14:03
Apologies for my limited English proficiency. My details are as follows: - Username: Vikas Nishad - Phone number: [redacted] - Email: [redacted] - Card no.: Ending in [redacted] (not my card) - SBI credit card no.: Ending in [redacted] My younger brother used my Amazon account to search for ways to shop for free on Amazon and searched for a credit card generator on Google. He mistakenly inputted the randomly generated card details into the Amazon account. Please note that the actual card I use ends in [redacted]. Address: A-44A, Street No-4, Gagan Vihar, Bhopura, Ghaziabad, Uttar Pradesh - [redacted] I recently placed an order for a HealthSense weight machine priced at [redacted] using my actual credit card ending in [redacted]. Kindly review my order and address this issue promptly. I can provide necessary documents such as Aadhaar card, PAN card, and credit card details. Thank you.
Reported by GetHuman4804268 on Montag, 11. Mai 2020 14:06
I am having trouble deleting a review on Amazon despite following the tutorials multiple times. I believe it may be a system error. The product info for the review is: ASIN or ISBN: B07FCSMJZB Review Title: The unit seems a bit flaky Reviewer Name: E.Sciullo Review Date: August 15, [redacted] Here is the direct link to the review: [redacted] I want to delete a review in my buyer's account posted by [redacted] The order ID is [redacted]-[redacted]. This is my own account; I posted the review by mistake and have been unable to delete it for two weeks. Please assist in removing this review from my buyer's account at [redacted] Thank you.
Reported by GetHuman-minglu on Montag, 11. Mai 2020 14:52
I am encountering an issue with your delivery process. The delivery staff often do not knock on the door when dropping off packages, leading to my orders getting stolen from the front door. It seems like a simple task for them to knock or ring the doorbell, but unfortunately, this has happened twice now. Due to this ongoing problem, I am looking into shopping from other online retailers. While I appreciate the products and services offered by Amazon, this recurring delivery issue has become a deal-breaker for me. In the past, I had a great experience with UPS deliveries, but the switch to using the US Postal Service caused multiple problems. Now, with Amazon's own delivery service, the situation has only worsened. Despite my affection for Amazon, I may have to explore other online options due to these persistent delivery issues.
Reported by GetHuman4805595 on Montag, 11. Mai 2020 16:54
I believe my Amazon account, including my Prime Membership, has been deleted. I can't log in even after attempting to change my password multiple times. Strangely, a second Amazon account was created using the same information but without my Prime Membership. When I try to log in with my original email, [redacted], it shows someone else's name. The new account uses the same email, [redacted], but is not linked to my Prime Membership. Despite trying to contact tech support and customer service, I can't reach anyone by phone. I'm struggling to access my long-standing account and Prime Membership without any guidance on how to fix this issue. Please contact me at [redacted] or call [redacted].
Reported by GetHuman4388573 on Montag, 11. Mai 2020 19:50
I would like to report an incident of potential fraud due to a rejected credit card application that impacted my credit score. Firstly, I am concerned about being charged over $28 for shipping on an Amazon Prime order that was supposed to have free 2-day shipping, with the package arriving much later than expected on July 29th despite being ordered on May 9, [redacted]. This delay is unacceptable. Additionally, being misled into applying for an Amazon credit card by false promises of saving on shipping costs, only to be rejected, has further hurt my credit score. I request the immediate cancellation of the credit card application and a refund for the inaccurate shipping charges. I urge for prompt resolution of this matter before further action is taken. Thank you.
Reported by GetHuman4807022 on Montag, 11. Mai 2020 20:02
Hello, I am inquiring about the suspension of my account. I have made several attempts to login without success, and I am being prompted to pay $12.99 instead of the approved $5.99 per month rate that I should be receiving as an EBT cardholder. I had previously submitted a copy of my EBT card when signing up. In an attempt to resolve this issue, I created a new account to try to access the correct rate, but I am still facing the same problem. Here are the requests I have: 1. Please provide an explanation for the suspension of my initial account. 2. Kindly unlock my original account, "[redacted]," as this is the one I prefer to use. 3. Cancel the second account that I created. 4. I have verified that the correct charge of $5.99 was applied to my bank statement on May 8th. If this was not done under the first account, please adjust accordingly. I appreciate your prompt assistance in resolving these issues. Thank you, Sharon P.
Reported by GetHuman4807753 on Montag, 11. Mai 2020 22:06
My Amazon account is temporarily suspended, preventing me from accessing it. I have attempted to submit the requested billing statements to an account specialist via email but have not received a response. I am eager to resolve this issue promptly to access my pending orders. I kindly request an update on the status of my account so I can understand the situation better. Any guidance on how I can assist in expediting this process would be appreciated. Thank you for your assistance.
Reported by GetHuman4807852 on Montag, 11. Mai 2020 22:30
I have noticed unauthorized Kindle charges for books I did not purchase. I am unable to process returns and urgently need this issue resolved. These unauthorized charges are causing financial stress while I am dealing with the aftermath of wildfires and the challenges of the COVID-19 pandemic. Kindly assist me in getting a refund for these items promptly. Once verified, I will provide the necessary information such as order numbers and item details. I appreciate any assistance as I have been unable to reach Amazon via chat or phone during this pandemic. Thank you. - A.T. [redacted]
Reported by GetHuman4809220 on Dienstag, 12. Mai 2020 07:00
I purchased a phone case from Seller Ueokeird on Amazon on 5/2/[redacted]. The order number is [redacted]. The package I received on May 4 contained a jeep but not the phone case. After waiting 48 hours as advised, the case did not arrive. I contacted the seller and was informed of a shipping delay, ensuring delivery by May 9th. As it's now May 12th, I reached out to them again today. I stressed the urgency due to getting a new phone and requested a refund if the case doesn't arrive soon. I requested a tracking number, but the email I received seemed suspicious, possibly due to a language issue. I find it challenging to rely on sellers nowadays and hope for a solution. I appreciate any assistance in resolving this matter.
Reported by GetHuman-debbh on Dienstag, 12. Mai 2020 16:56
I had trouble ordering items on Amazon.com as the system didn't recognize my password at check-out. I attempted to contact customer service twice with no success. Is there an alternative method to place orders without using the website? Can I call to place an order instead? This issue has occurred before and is hindering my Amazon shopping experience. Any advice would be appreciated. Thank you.
Reported by GetHuman-wlenharr on Dienstag, 12. Mai 2020 16:58
I need assistance transferring my collection of over [redacted] Kindle books from my old Paperwhite Kindle to my new one directly, bypassing the Amazon website. I encountered battery issues with my old Kindle, prompting me to purchase a new Paperwhite Kindle last week, which arrived yesterday, May 7, [redacted]. Due to a previous email hacking incident on Amazon, I've been unable to buy books from their website. Consequently, I can only buy books through my Kindle settings. When attempting to transfer my books from my old Kindle through the Amazon back office, I discovered that none of my purchased books are showing up. The only titles visible are the 3 books I unsuccessfully tried to buy on the website last week. How can I transfer my entire book collection to my new Kindle without relying on the Amazon website?
Reported by GetHuman4812054 on Dienstag, 12. Mai 2020 17:28
I received a Synchrony Bank/Amazon Credit Card about 2 to 3 months ago. I was surprised by a $38 bill and called them to inquire. Despite my letter explaining that I did not apply for the card, they mentioned a monthly fee. I returned the card, asking to close my account, which was received by Synchrony Bank on 5-1-20. They stated the bill could only be canceled if Amazon requested it. I later found out Amazon initiated the card request. It appears Amazon needs to cancel the bill. I have spent much time on this, please assist as required. Thank you, Nobuko Suruki.
Reported by GetHuman-nbsuruki on Dienstag, 12. Mai 2020 17:45
I recently changed my Amazon password and encountered difficulty during the log-in process. It is now requesting an additional authentication step but the provided contact methods are outdated. I am unable to update these details on the account or speak with a representative for assistance. Please advise on how to proceed. Thank you.
Reported by GetHuman-hoyadds on Dienstag, 12. Mai 2020 19:14
I am seeking clarification on Amazon's new "geo-fencing" delivery system and how I can opt out of it. I recently had a delivery person track me across a large rural property to hand me a package, claiming the Amazon app required him to be within 10 feet to mark it as delivered. This invasive method is concerning as it doesn't align with the street address and raises privacy issues. I would like to understand the criteria Amazon uses for the "ten foot delivery" zone and how I can avoid such instances in the future, especially since it led to an uncomfortable interaction on the property.
Reported by GetHuman4814287 on Dienstag, 12. Mai 2020 23:42
I recently bought a set of tires from Rad Powersports on Amazon. The advertisement displayed two tires and stated "2 Mud Lite AT Tire-25x12x9 Fits [redacted] Honda ATC250ES Big Red Sold by: Rad Powersports $[redacted].83." I intended to purchase four of these tires, but I was charged for four at $[redacted].83 each. However, I only received two tires. I contacted Rad Powersports, and they insisted that the price was for each tire, not for a pair as indicated in the ad. I believe this is misleading and potentially false advertising. Rad Powersports suggested I return the tires at my expense for a refund, but I'm concerned they might not refund me correctly. I want the full set of tires I paid for. I have already mounted the tires, so I worry they may find excuses to withhold a full refund. I hope Amazon addresses this issue promptly to avoid losing a customer due to dishonest sellers like Rad Powersports. I can provide a copy of the ad if necessary.
Reported by GetHuman4814294 on Dienstag, 12. Mai 2020 23:44
I received an email that seems to be from Amazon, but I suspect it's fake. The subject is "AMAZON SECURITY ALERT: Payment method issues" and the sender is "[redacted]" <[redacted]>. The email claims my account couldn't be verified due to a password mismatch, and threatens suspension if I don't update my credit card details. I won't click on any links or respond to this email because it looks suspicious. Thanks for looking into this matter.
Reported by GetHuman-eschuhrk on Mittwoch, 13. Mai 2020 01:36
Subject: Urgent: Request for Management Attention Regarding Unresolved Order Issue I am seeking urgent assistance to address a critical issue with my recent Amazon order. Despite multiple attempts to resolve this matter, I have yet to receive a satisfactory response. To summarize objectively, I followed an agent's advice to open a new Amazon account instead of merging it with an existing one. Subsequently, I placed an order for various items, which were debited from my bank account as expected. Following a security alert and multiple submissions of requested documentation, my account was abruptly closed without a valid explanation. Notably, funds were deducted for the ordered items, which have not been received, and I am unable to access my account for further details. My primary request is for proper compensation for the funds debited without receipt of the merchandise. Additionally, I urge a thorough investigation into the undelivered items marked as delivered in your system. I trust that this urgent matter will be promptly escalated to capable personnel for resolution. Sincerely, E. Madden
Reported by GetHuman-erinmadd on Mittwoch, 13. Mai 2020 01:46
I'm having trouble accessing my Amazon account because it's been blocked due to a password problem. I was asked for my credit card's expiry date, but when I entered it, Amazon said it was incorrect. I'm willing to provide a picture of my card to prove the date is accurate. The main problem now is that the customer service number they gave is not working, so I can't reach them for help. I hope Amazon can resolve this issue quickly.
Reported by GetHuman-ablumbab on Mittwoch, 13. Mai 2020 01:59
I am an elderly and disabled individual who values trust, and I have been a loyal Amazon customer for a long time. Recently, I applied for an Amazon Prime rewards card, and since then, each time I make a purchase, I receive a notification about an issue with my account. I was also alerted about a suspicious login attempt from Michigan, which I did not initiate. In an attempt to resolve this, I removed and then reinstated Amazon as my default payment method, but the problem persists. I used to rely on calling for assistance in such situations, but that option is no longer available. Dealing with these ongoing account issues is causing me stress and frustration. I kindly ask for help to address and resolve these issues promptly.
Reported by GetHuman-rlshrimp on Mittwoch, 13. Mai 2020 03:02

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