Amazon Customer Service Issues

Archive 201

The following are issues that customers reported to GetHuman about Amazon customer service, archive #201. It includes a selection of 20 issue(s) reported May 7, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been receiving conflicting updates from both Amazon and UPS regarding the delivery of a vital stove part. After being notified by UPS that the package would arrive yesterday with a required signature, I discovered it was not delivered as stated in the email notification. Despite checking all appropriate areas, the package was nowhere to be found. Upon contacting UPS, I was informed to reach out to Amazon for further assistance. However, Amazon's customer service seems unreachable for non-standard requests. This situation seems to be a fault of UPS, as they have confirmed possession of the parcel but failed to deliver it successfully. It is frustrating to have paid for an item I have not received due to a delivery error.
Reported by GetHuman4785624 on Thursday, May 7, 2020 1:08 PM
I received a call from Amazon yesterday informing me that my account was compromised. When I try to log in, I see a message saying my account is locked due to suspicious activity, and that instructions have been emailed to me, which I have not received. I attempted to reset my password but encountered an error message. After a few unsuccessful attempts, I fear being locked out permanently. I am seeking assistance to regain access to my account. As a long-time Amazon customer, I would appreciate any help or guidance on how to resolve this issue. Thank you for your attention. - P. A., MD.
Reported by GetHuman-aldinnyc on Thursday, May 7, 2020 4:48 PM
I am a loyal customer of Amazon. However, recently, I faced an issue with a purchase from a seller called Truck Adventures, shipped by Parts Authority RMA in Hempstead, NY. The parts didn't fit, and when I tried to return them, the packaging was damaged. I had to fix the box myself and when I went to FedEx, they said there was no return authorization bar code on the label. I tried to contact Parts Authority, but they were unhelpful and suggested I contact Amazon about the shipping issue. In the end, I had to pay $95.75 for the return and spent a lot of time and effort. I am now concerned about getting my refund of $[redacted].77 for the purchase. Could you please investigate this for me? The order item number is [redacted]-[redacted]. I believe shipping should have been free both ways for purchases over $25. Thank you for your attention to this matter. - Frank Bridges
Reported by GetHuman4787426 on Thursday, May 7, 2020 5:01 PM
On April 7th, I placed an order on Amazon for protective face masks and have yet to receive them. However, I noticed that I have been billed for this purchase. I recently spoke with a person named Frank Williams who had an Indian accent. He mentioned that my account was compromised, and it has been closed. I am concerned about whether the masks were actually shipped to me, the status of my account, and if it is still active. The purchase date on the bill is also April 7th, [redacted]. The reference number is ISP934200FTEHMB7WH2 and the transaction number is [redacted]65 for 50 cotton face masks totaling $19.99. I have also been receiving suspicious calls from someone claiming to be from Amazon, mentioning attempts from individuals in New Jersey and Ohio to access my account. I would appreciate if an English-speaking supervisor could contact me to address this issue promptly. Thank you. - Anthony Bodisch
Reported by GetHuman-afbodisc on Thursday, May 7, 2020 5:12 PM
I require assistance from a manager as I am frustrated. If this issue is not resolved, I am considering canceling my account and returning my purchases. I contacted Richard Brown on Monday, 5/4, at 12:15 PM regarding order #[redacted]-[redacted] for 2 pairs of shoes at $5.89 each. I was charged $39.98 for shipping despite being an Amazon Prime member. Richard agreed I should not have been charged and mentioned a credit but needed to email a verification code. The provided phone number, 1-[redacted] ext. [redacted], does not work. After starting a chat with customer service, Lingala said there was no record of my call and refused the credit. Requested a supervisor, Poonam, who did not address the issue. I seek a $39.98 credit for the incorrect shipping charges or will return the items, close my account, and dispute the charges with my bank due to poor customer service and lack of resolution.
Reported by GetHuman4788368 on Thursday, May 7, 2020 7:21 PM
Around a week ago, I spoke with an individual who identified as an Amazon Customer Service agent. I explained that my elderly mother's Capital One account was charged $[redacted] by someone who obtained her card details. Following the fraud incident, Capital One suggested my mother contact Amazon for a potential credit, which she couldn't do due to her age and lack of computer access. The gentleman claimed he could assist me by accessing my Amazon account. He advised me to look for an Xbox charge of $70 to resolve the issue. I became suspicious when he insisted on controlling my computer. Subsequently, I have been billed $70 on my Discover card. The credit card company is handling the matter through arbitration. This experience has left both my mother and me bewildered. I am seeking genuine help from an Amazon representative as my trust in the company has been shattered. I am considering discontinuing my Prime membership due to this ordeal. I urgently need assistance to resolve this situation and restore my faith in Amazon.
Reported by GetHuman-swillums on Thursday, May 7, 2020 8:28 PM
Hello, I'm D.Conger and on May 1, [redacted], I ordered the TIGI Catwalk Shampoo product. My order number is [redacted]-[redacted]. Instead of receiving the shampoo I ordered, Amazon sent me the TIGI Catwalk Conditioner by mistake. I tried to return the incorrect product, but I couldn't due to your system's restrictions. How can Amazon not allow returns for wrongly sent items? This was Amazon's mistake, not mine. If Amazon doesn't want the product back, they should refund the money so I can buy the correct product elsewhere. I haven't used or opened the product and plan to return it. Please let me know what Amazon will do to resolve this matter. Thank you.
Reported by GetHuman4788812 on Thursday, May 7, 2020 8:39 PM
Dealing with the lockdown is tough, but what's even worse is getting persistent emails from an Amazon seller named Lewis Gough who won't refund my money for an item that arrived too late to be of any use. Despite claiming a Washington state location, the suspiciously timed emails appear to be coming from China, while the package's return address leads to an Alabama gas station. Various online searches link this individual and address to scams. Reaching out to the seller's email results in delivery issues. Amazon's responses have been unhelpful so far, offering a $5 credit that never materialized and vague instructions like contacting my bank. Promises of a full refund also went unfulfilled. The seller's requests for more time drag on indefinitely, leaving me stuck in a loop with no resolution in sight. Filing a complaint leads to a return process that seems designed to keep me waiting endlessly. Order #: [redacted]-[redacted]. Seeking a refund of $18.89 shouldn't involve this much frustration and effort. Joan Lerch from Webster Groves, MO.
Reported by GetHuman-jelinor on Thursday, May 7, 2020 11:16 PM
I'm experiencing an issue with my Prime account. Despite making my annual payment on 04 May, my account has been deleted. I've been a Prime member for years, with numerous purchases and a saved payment method. However, all my account details, purchase history, and preferred payment method are now missing. I kindly request that my Prime account be reinstated along with all associated information. Additionally, I encountered a problem with the Amazon website while applying for the Amazon Credit Card. I was supposed to receive a $60 sign-up benefit for a specific product, but now I'm only being offered $10. I urge you to address these concerns by restoring my Prime account, reinstating the original $60 sign-up offer for the Amazon card, and resolving the discrepancy. Thank you for your attention to this matter. Warm regards, Albert C Waelde.
Reported by GetHuman4789589 on Thursday, May 7, 2020 11:27 PM
I have been mistakenly charged for Amazon Prime without using the service. Upon trying to update my billing information over the phone, I couldn't access my account due to forgotten login details from lack of use. Despite being locked out, I was informed I would still be billed. I request an immediate cancellation of all connections with Amazon and a refund for the past 5 months of charges, regardless of account activity. I expressed my frustrations with the lack of customer service assistance and the absence of a floor supervisor. Please address this promptly, or I will share my experience on social media. Thank you, V. B. [redacted]
Reported by GetHuman4789830 on Friday, May 8, 2020 1:09 AM
Subject: Issue with Amazon Order #[redacted]-[redacted] Dear Customer Service, I would like to bring to your attention an issue regarding my recent order of cast iron stepping stones from Amazon with Order #[redacted]-[redacted]. Although I ordered a total of 12 stepping stones, I have only received 11 so far. The order for four stepping stones was divided into four separate deliveries. One delivery was received yesterday, but the remaining one, scheduled for delivery by 8pm today, still hasn't arrived. The tracking numbers for yesterday's and today's deliveries are the same, causing confusion. Despite the tracking indicating that the last stone was delivered yesterday, it was not. As a result, I am missing one stepping stone. I kindly request your assistance in resolving this matter promptly. Thank you, J.M. Fairbanks
Reported by GetHuman-jmfaires on Friday, May 8, 2020 1:33 PM
Subject: Missing Cast Iron Stepping Stone in Order #[redacted]-[redacted] Dear Team, I recently purchased 12 cast iron stepping stones from Amazon, but I have only received 11 so far. The order was split into multiple deliveries, with one successfully arriving and the other experiencing some issues. Unfortunately, the tracking information for the pending delivery states that it was delivered yesterday, even though there was only one stone in the package. I respectfully request the missing cast iron stepping stone to be delivered promptly to fulfill the original order. Thank you for your attention to this matter. Sincerely, J. Fairbanks
Reported by GetHuman-jmfaires on Friday, May 8, 2020 1:41 PM
I returned an Acer R240HY monitor that I didn't need because I purchased an Acer Aspire C24-[redacted]-UA91 Desktop. I packed the monitor in the Acer Aspire box after blacking out the information and shipped it to Amazon. However, when Amazon received the box, they issued a refund of $[redacted].49 for the Acer Aspire instead of $[redacted].76 for the monitor. After explaining the error through chat, they deducted $[redacted] from our account and refunded $[redacted]. Now, the website shows the Acer monitor as "in transit," causing Amazon to charge us again, claiming we didn't return it. I am frustrated by this situation as I promptly informed Amazon of their mistake and only expected the $[redacted] refund. I thought the issue was resolved, but now the $[redacted] charge has reappeared, and I can't seem to get it fixed.
Reported by GetHuman4791915 on Friday, May 8, 2020 2:14 PM
I am awaiting my refund from Amazon for the Acer R240HY bidx 23.8-Inch monitor. I returned it in an Acer Aspire box with the return sticker properly attached. Amazon received the box, and instead of refunding $[redacted].76 for the monitor, they refunded $[redacted].49 for the Acer Aspire laptop. After contacting Amazon and informing them of the error, they recharged $[redacted] and charged $[redacted], claiming the monitor is still in transit. However, the monitor has been delivered to them. I am in need of the $[redacted].78 refund owed to me and hope Amazon will rectify this situation promptly.
Reported by GetHuman4791915 on Friday, May 8, 2020 2:27 PM
Order Details: - Order placed on April 23, [redacted] - Total: $29.93 - Ship to TAMI HERRMANN - Order # [redacted]-[redacted] - Expected by May 5 - Brand New Ignition Coil For Polaris ATV/Motorcycle Snowmobile or Watercraft Repl. #[redacted] - Sold by: Moose Store - $28.00 - Shipped with USPS - Tracking ID: LZ[redacted]59US I made the purchase on April 23, but I have yet to receive my order. Despite confirming that the address on the package is correct, the USPS is unable to track it once it leaves the US as the tracking number provided leads to a Canadian post office. I've contacted the seller, Moose Store, multiple times to request a replacement due to the package being out of reach once it crosses the border. However, their response has been unhelpful, offering a USPS tracking link which is futile in this situation. I urgently need this part for my business.
Reported by GetHuman-jackherr on Friday, May 8, 2020 2:35 PM
I received a full refund for the Liang Dong Hot air Blower pet Dryer I purchased from seller Liangdongqiye on Amazon. The delivery was confirmed, but due to a defect, it wasn't sent through the post. Remember to check your account for the refund. Thank you.
Reported by GetHuman-pameawri on Friday, May 8, 2020 3:29 PM
I am wondering why my order with free shipping in 7-10 days has an earlier delivery date than the standard $10 shipping in 4-5 days, which now has a later delivery date. This seems unfair. My order number is [redacted]-[redacted], and it was supposed to arrive on May 14th but is now delayed until the end of May. I am frustrated that I cannot get a clear response from your messaging service and that it is impossible to reach the help desk. Despite trying to change my shipping speed five times, the system keeps encountering errors, and the next day I receive an email confirming the delayed shipping speed. It would be greatly appreciated to receive timely updates rather than finding out hours later.
Reported by GetHuman-nhixon on Friday, May 8, 2020 5:18 PM
Hello, I am looking to connect with a live customer service representative regarding my Amazon Prime account. I am Mary, and you can reach me at [redacted]. I am unable to use your service currently due to a payment issue related to a lost credit or debit card. I now have a new card and would like to continue using your services. My email address is [redacted], although I rarely use it and I am uncertain if it is still active. I have faced challenges due to back injuries and rely on TV for entertainment and mental stimulation. Despite some emails bouncing back, others have been successful, so I am unsure about the status of my email. Will not having a current working email address pose a problem? This has not been an issue in the past.
Reported by GetHuman-spit on Friday, May 8, 2020 5:23 PM
I recently made purchases on Amazon but faced account suspension after changing my freight provider. Despite my credit card being charged, my orders were canceled. I seek assistance in reinstating my account and refunding the money. I understand the security concerns but request a way to prove my authenticity. Despite reaching out through various emails and phone calls, I have not received a response. I hope my account can be reactivated, and a refund issued for the undelivered goods. My order numbers are #[redacted]-[redacted], #[redacted]-[redacted], and #[redacted]-[redacted].
Reported by GetHuman4793322 on Friday, May 8, 2020 5:40 PM
My recent order for eye drops for my pet was delayed by UPS. Despite being marked as delivered on 5/5/20 at 3:14pm, the package was nowhere to be found. Normally, UPS leaves packages over my entrance gate, but claiming it was left in or around the garage seems implausible. To add to the frustration, the UPS driver did not pick up an Amazon package as scheduled on 5/7. When I discovered the label stuck in the screen door, it was clear he had not attempted to collect it. UPS was unhelpful and directed me to Amazon, who was also unsupportive. This experience has left me considering ending my Prime account and taking my business elsewhere. My pet urgently requires these eye drops, and the lack of accountability from both UPS and Amazon is unacceptable.
Reported by GetHuman-mbudman on Friday, May 8, 2020 6:13 PM

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