Amazon Customer Service Issues

Archive 199

The following are issues that customers reported to GetHuman about Amazon customer service, archive #199. It includes a selection of 20 issue(s) reported May 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Order number [redacted] [redacted] has been shipped to the wrong address due to a street address error. Multiple attempts to cancel and reorder with the correct address have resulted in an error message. Despite trying multiple times between 8:30 pm and 11:04 pm on 5/3, the cancellation was unsuccessful. A message was received at 11:52 pm indicating the order was prepared for shipment, and a subsequent email at the same time stated that the cancellation failed. Concerns are raised that the gift, intended for a [redacted]-year-old lady, may end up with a neighbor on a rural road. The customer hopes not to be charged if the package does not reach the correct address due to the ordering issue.
Reported by GetHuman4764557 on lunes, 4 de mayo de 2020 13:24
On 4-26-20, I purchased [redacted] yards of 1/8-inch elastic cord, which arrived by 5-2-20. On 5-2-20, I ordered 20 yards of 1/8-inch flat greyish off-white elastic cord. However, today, 5-4-20, I received the same item as in the initial order. I'm uncertain if this is a duplicate shipment or a replacement for the latest order. My order history only reflects one item received, causing difficulty in discerning if this is indeed a duplicate. If this was an error, I would like to return it, but I am unsure if the vendor received the return without proper order tracking. Could you please confirm if my order for 1/8-inch flat elastic placed on 5-2-20 is still in progress?
Reported by GetHuman4766809 on lunes, 4 de mayo de 2020 17:39
I want to address an issue regarding an overcharge and unclear orders on Amazon. My order number is [redacted]-[redacted]. Each order was supposed to contain three 60ml bottles of hand sanitizer priced at $6.98 each. I placed three separate orders, totaling $29.43 with tax and shipping included. After contacting the seller, Feliader, they confirmed that the $29.43 was the correct total for only three small bottles. This would mean each bottle costs $6.98, which seems excessively high. The Amazon order was confusing as I expected each order to include three bottles, not just one. I was only delivered 3 bottles instead of the expected 9 on 05/02/20. I am dissatisfied with this lack of transparency and feel misled. Could you kindly review my invoice to clarify this discrepancy? Thank you.
Reported by GetHuman-buiorchi on lunes, 4 de mayo de 2020 17:52
I received the wrong item. Although it was incorrect, my daughter likes it and wishes to keep it. The price difference between the items is around $10. I am unable to return the item since it has been opened by my daughter. Therefore, I plan to order the correct item once the price is adjusted accordingly. Kindly advise on the next steps. I would appreciate if the $10 price difference could be deducted from the missing item when I reorder it. Thank you.
Reported by GetHuman4767423 on lunes, 4 de mayo de 2020 18:44
My account has been hacked. Please contact me directly for verification. I have noticed the following charges: Amazon Prime $14.22 on May 3rd, Amazon Music $8.75 on May 1st, Prime Video $5.48 on May 1st, Prime Video $12.03 on April 29th, Amazon Prime $14.22 on April 3rd, and Amazon Prime $14.22 on March 3rd. I request that all these charges be refunded to my card ending in [redacted]. My correct email is [redacted] I do not wish to have any open services or subscriptions at this time due to unauthorized access to my accounts. Your prompt attention to this matter is appreciated. Thank you.
Reported by GetHuman4767605 on lunes, 4 de mayo de 2020 19:05
I am having issues ordering a Samsung Galaxy Tablet as it won't ship to my address, despite having $[redacted] in gift credit I cannot utilize. I find this situation frustrating and illogical. I couldn't even apply the $50 discount. It appears like a scam. I managed to order from a different vendor. Unfortunately, I couldn't benefit from the discount and had to pay for shipping. I might cancel the Amazon Visa once I receive it. It feels deceptive to sign up for a Visa card without the guarantee of Amazon shipping to my location. Out of seven vendors, only one could ship to me. My order # is #[redacted]-[redacted].
Reported by GetHuman-furmanbj on lunes, 4 de mayo de 2020 20:07
On April 21st, I contacted one of your team members via chat due to the unavailability of phone support during the pandemic. My credit card was compromised, and I noticed suspicious charges from Amazon on my bank statement, labeled as magazines, not matching my Prime Amazon account. After cross-checking, I discovered inconsistencies in the charges. Following an investigation by my bank, it was determined that three disputed charges were legitimate purchases. The issue arose from the charges being itemized differently on my bank statement compared to the emails from Amazon. I have resolved the matter with the bank, and the charges have been adjusted. I request the reinstatement of my Prime Amazon account. Thank you. Warm regards, Mariana Bocache
Reported by GetHuman-mebfmg on lunes, 4 de mayo de 2020 20:30
The USPS tracking shows that the item departed the carrier facility in Chino, CA on April 7. I am located in Fresno, CA, which is about a 4-hour drive from Chino. However, as of May 3, there have been no further updates on the USPS tracking. I have contacted the seller in China three times. Their initial response did not acknowledge that the item was already in CA as of April 7. The second response stated that they would check on it. After some time, the third response mentioned that there should be an update on May 3 or 4, and I should receive the item soon. It's important to note that the package departed the carrier facility, which is only a 4-hour drive away, almost a month ago. As of May 4, the last tracking entry is still dated Friday, April 17 at 6:00 AM, stating that the package has left the carrier facility in Chino, CA.
Reported by GetHuman-comweb on lunes, 4 de mayo de 2020 20:46
My recent purchase of the Igloo Iceless 40-Qt Cooler w/[redacted] Volt Converter (Order #[redacted]-[redacted]) was delivered on May 4, [redacted]. I upgraded from an older Igloo 36 Qt cooler but noticed that the new [redacted]-volt converter is not functioning properly. I conducted a thorough test by swapping cords from the old and new coolers systematically. Interestingly, the new cooler functions with all cord configurations except when the Igloo Switching Power Supply Model #SM126DF3 is in use. I am solely looking to have this particular part replaced and not the entire cooler. Unfortunately, I have been unable to reach customer service via phone, as only recordings are available. Amazon's policies only allow for returns or replacements of the entire cooler, which does not align with my request for just the power supply replacement. My main focus is on obtaining a replacement for the Igloo Switching Power Supply Model #SM126DF3.
Reported by GetHuman-wixnstix on lunes, 4 de mayo de 2020 22:23
My wife signed up to purchase books for her Kindle. We encountered a problem with our credit card and had to get a new one. She is unable to buy new books because you are still trying to bill the old card. We've tried calling to update the payment method, but have been unsuccessful. She just wants to pay for her books and provide the new credit card information. I also have an issue with your lack of responsiveness to a security concern regarding unauthorized access to my account. Despite trying to provide information to your fraud department, I received no assistance. As a result, I had to spend $[redacted] on eBay after my Amazon account was locked. Please contact me at [redacted] to address these issues promptly. It's concerning that the fraudsters could exploit your phone system. A company of your size should prioritize security concerns like these. I've had trouble getting through to your fraud department multiple times, and it's frustrating. My number is [redacted]. Thank you, James Straw.
Reported by GetHuman4769318 on lunes, 4 de mayo de 2020 23:07
I am disappointed by the lack of functional support from Amazon. I've encountered issues with a feedback form where I mistakenly selected the option that my package was sent to the wrong place. Despite wanting to follow up or correct this issue, I found it hard to reach out for assistance, which is frustrating. Furthermore, my recent experience with Amazon Prime resulted in only one out of three items I ordered being delivered. It's disheartening that despite their stock price increasing, they are unreachable by phone. I am displeased with the current state of their customer service. I believe it's essential for Amazon to answer their phones promptly, and I hope they improve their services to avoid negative consequences.
Reported by GetHuman-kbngb on martes, 5 de mayo de 2020 5:15
Regarding the canceled order, I appreciate being informed that only the items already shipped will be charged. It's reassuring to know that no canceled items will be billed. However, the charge for this order has already gone through. I have attached a bank statement showing the charges for Amazon orders placed on May 1st. Thank you.
Reported by GetHuman-aitziron on martes, 5 de mayo de 2020 10:59
Hello, I have been in contact with Amazon (Germany) since the end of March to resolve an issue with my account. At that time, someone hacked into my account, changed my password, and made a purchase using Amazon Pay for a pair of Airpods. I immediately contacted Amazon Customer Service Germany, and they temporarily closed my account. Concurrently, I also blocked my Visa card to prevent further unauthorized purchases. Despite sending several emails with delivery information for the Airpods, non-payment information, and reports of phishing and spoofing to the Amazon Spoofing Address, I have not received any responses. To date, Amazon Germany (or Luxembourg) has been unable to reopen my account, preventing me from updating my Visa information. I refuse to do so until I am certain that I will not be charged for the fraudulent purchases made by the hacker across various Amazon platforms. I seek assistance in resolving these issues promptly after more than 5 weeks of inconvenience. Best regards, Romain Duhr
Reported by GetHuman-duhrrom on martes, 5 de mayo de 2020 12:39
I have a Prime account and have noticed duplicate charges on the 7th and 13th of each month dating back to [redacted] on both my credit card and checking account. Despite addressing the issue multiple times, including in March, the problem persists. While some charges were refunded, the duplicate billing on the credit card seems to have started before October [redacted], amounting to $14.06 each time, now occurring three times a month. I have taken the step of canceling the credit card to stop the charges but I am seeking reimbursement for the double and triple charges spanning the past 9 months. Reimbursement is requested for the credit card ending in [redacted].
Reported by GetHuman4771989 on martes, 5 de mayo de 2020 13:25
I placed an order for 2 bicycle tires on Amazon with order number [redacted]-[redacted]. Despite attempting to cancel the order due to changing shipping dates, Amazon informed me that it was already being prepared for shipment and could not be canceled. The option was given to refuse or return the order upon receipt. The tires arrived in two separate shipments. The first delivery was refused on 4/16/20, with the USPS tracking number #[redacted][redacted]47 showing that it was never delivered despite an initial miscommunication. The second tire was also refused on 4/18/20. Although Amazon marked the order as canceled, they have not issued a refund until the items are returned. I have not taken possession of either tire, having followed Amazon's instructions to refuse the deliveries, yet Amazon's records show that I am responsible for returning them. I have been unsuccessful in reaching Amazon to resolve this matter. I am requesting a full refund of $39.68 plus $2.38 tax, totaling $42.06.
Reported by GetHuman-lmpescha on martes, 5 de mayo de 2020 14:46
Today, when my husband and I returned from running errands, we found an Amazon bubble envelope left on our doorstep. Despite having the correct label and matching tracking number for the Flea-free Organic Food Supplement I ordered, the package was empty. The envelope had a precise slit on the right side, appearing to have been opened with scissors or a paper cutter. I request a replacement for the missing item without any additional charges. The initial purchase total was $38.24, and it was charged to my Visa account. I want to emphasize that I understand the delivery person might not have been aware that the package was empty, so I do not hold them accountable. Thank you for your assistance in resolving this matter promptly.
Reported by GetHuman-lmrc on martes, 5 de mayo de 2020 16:49
When I encountered an issue with an order being automatically sent, I was told that canceling it would not affect my Prime account, but unfortunately, it did. Although my wife's account remained active, I was charged $13.07 in April. I am actively seeking a resolution to this. Please assist me in resolving this matter without redirecting me to another trial help site that requires my card details. Let's address this promptly through the chat line. Additionally, add Amazon to my desktop and help me access my account. Following instructions to sign out and log in with a special code has locked me out of my Amazon account entirely. I urge for this to be corrected as soon as possible. Thank you.
Reported by GetHuman-mikesyso on martes, 5 de mayo de 2020 16:59
Today, on May 5, a package from Amazon was delivered to my home, but when I opened it, the Flea Free Pure Organic Food Supplement for animals that I ordered on May 2 was missing. The tracking number is TBA[redacted]01. I kindly request a replacement bottle to be shipped to me promptly. I have already been charged for the missing item on my credit card. I understand that the envelope may have been tampered with accidentally by the delivery driver. Thank you for your attention to this matter.
Reported by GetHuman-lmrc on martes, 5 de mayo de 2020 17:05
I have been mistakenly double-charged for my Amazon Prime membership. The issue occurred when I noticed an additional charge on my American Express card apart from the usual charge on my CitiBank Visa bill. Upon speaking to AMEX, they confirmed a credit on March 30th for $14.06 but observed a repeated charge on April 19th for the same amount, which should not have taken place. I am frustrated as I have been consistently paying the membership fee on my CitiBank Visa, so any charges on my AMEX need to be rectified to stop any future occurrences. Despite reporting this to AMEX, they directed me to contact Amazon directly. I am disappointed by the lack of human interaction to address and resolve this matter promptly. If I do not receive assistance soon, I am prepared to escalate this issue to the attorney general and the BBB. The excuse of the COVID-19 situation hindering communication with customer service representatives is not acceptable. I understand the need to verify with specific card details, but for security reasons, I prefer not to share this information online. I urgently require a human representative to assist with this matter.
Reported by GetHuman-jilandis on martes, 5 de mayo de 2020 17:49
I am having an issue with being charged over one hundred dollars for an $11 order. Order number: [redacted]-[redacted]. This is unacceptable, and I would like to cancel. This has happened before, and it is upsetting to feel taken advantage of without my knowledge. I previously tried contacting customer service overseas with no success. I am concerned about potential fraud in my orders. I have a tracking number: LY[redacted]72CN for YongDong2020 toilet paper. I also noticed a significant price increase on Skippy peanut butter. I would appreciate assistance in resolving this matter. Please contact me directly, Amazon. I reported the issue, and I am worried about what might happen next. Thank you.
Reported by GetHuman-jwollwag on martes, 5 de mayo de 2020 21:05

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