Amazon Customer Service Issues

I have been a Metro by T-Mobile customer since January [redacted] with included Amazon Prime membership. Despite multiple attempts and assurances from customer service, I have been unsuccessful in stopping the repetitive and incorrect billing on my Visa ending in [redacted]. Amazon keeps charging me for the supposedly free membership. I have canceled my membership four times already to get a refund, but to no avail. This has caused me extreme frustration, and I am considering canceling permanently. I've provided the Metro PCS code multiple times with no success. I am seeking a solution to stop the monthly $12.99 charges for the free service and receive refunds for all incorrect charges since January [redacted]. Today, I canceled my Prime membership again in the hope of resolving this issue. This marks my fifth attempt at canceling and reordering with the Metro PCS code. I look forward to a prompt response. Thank you, Lawrence C Riches.

Order #[redacted]-[redacted] I received the order in poor condition. After contacting the company, they asked for photos, which I couldn't upload on Amazon. I requested to email them the pictures. After sending the photos, they offered to replace the item or refund, and I chose a replacement. Unfortunately, I never received any further communication regarding the issue. Despite multiple attempts to follow up on the shipping date and request a refund due to urgency, I was asked to leave a review before any resolution. I gave a 5-star review back in March, believing I would receive assistance, but my review doesn't seem to be visible. It appears the company is delaying the process. I need the refund to purchase another Gas Caddy for our company. If the company does not cooperate, can you assist in processing the refund? I also encountered technical difficulties during a live chat session last week. Despite requesting an email follow-up, I haven't received any response. Thank you.

Amazon recently disabled my account due to a charge to a friend's credit card for a camper tripod purchased last year. The friend disputed three recent unauthorized charges, as they were not made by them. My credit card ending in [redacted] worked fine despite the glitch on 4-17 to 4-19 when their card ending in [redacted] was wrongly charged. This may be due to my card expiring soon. I have updated my credit card information and removed their card from my account. The issue did not involve my credit card. I have pending orders, including subscribe and save, that need monitoring. Kindly assist in resolving this matter. Thank you.

I am having trouble accessing my account as my phone number is linked to another account. I want to address the charges for "Prime" that have been taken from my account for the past two months without my authorization. I cannot utilize the membership, so I am requesting to have these charges removed and my account closed to prevent this from happening again. I am frustrated with the difficulty in contacting customer service and want this matter resolved promptly. Please delete the "Prime" charges, close my account, and prevent future unauthorized charges. My details are as follows: Name: Dennis E Mannering Jr Username: DennisJrSings7 Email: [redacted] Phone: [redacted] I have been experiencing a lack of progress for two months, and I urgently need this issue resolved. Thank you.

I am reaching out regarding my recent Amazon order, Order # [redacted]-[redacted]. The item was purchased on April 21st and marked as shipped on April 22nd. However, the provided USPS tracking number [redacted][redacted]82 shows that USPS is still awaiting the package. My credit card was charged by Amazon before the item was actually shipped, which is concerning. I would appreciate clarification on this matter before taking further action. It is disappointing that the package was marked as shipped on April 22nd but is not yet in USPS possession as of May 2nd. I kindly request an explanation for this discrepancy.

I checked the item from order confirmation # [redacted]-[redacted], and it arrived in Calgary on April 21 (Tuesday). However, as of May 2nd (now May 5th), I still haven't received it. I live in Calgary, so I'm wondering if this delay is due to Amazon or Canada Post. I had requested delivery to my nearest outlet instead of having my neighbor accept it, and I'm willing to pick it up myself if possible.

#1) I received an email indicating my order was canceled due to a declined credit card. I contacted your agent on 4/24 with conversation ID [redacted]98 to update my credit card information due to fraud. Upon checking my account, I see the correct new credit card number is on file. Could you please clarify what the issue is? #2) On 4/7, Amazon informed me I received a $[redacted] gift card, but during the previous call, the agent couldn't locate it. I have not used it yet. Can you confirm if you have it now? The claim code is BEEC-2HXLX4BTAM. My order number is [redacted]-[redacted]. I spent nearly 2 hours with your agent. Please provide an update on this matter. #3) I received an email today regarding a declined purchase due to a credit card issue. I only have one recurring charge for Amazon Prime at $14.03 per month, which should be charged to my new credit card as discussed in point #1. Kindly clarify the specific purchase that was declined.

I am facing urgent financial challenges, aggravated by my mother losing her job due to the current crisis. I have been chronically ill for years and rely on my mother for support. In [redacted], I subscribed to Prime Video at a discounted rate for Medicaid recipients. Originally, I signed up with my email address, but I later changed it to our shared email, [redacted], and used the initials SJG instead of my name. Recently, my mother discovered an additional charge of $6.52 for Amazon Marketplace on our AmEx bill, in addition to the $5.49 for Prime Video. I did not knowingly sign up for this service, as I have no need for it and would never incur an expense on something I wouldn't use. I have never utilized Amazon Marketplace in the 18 months I have been billed for it, totaling over $[redacted] that we desperately need for essentials like rent and food. I urge Amazon to investigate this error promptly, confirm that I have not used the Marketplace service, and either refund the charges or credit them towards my future Prime payments. I understand the challenges posed by the current crisis, but I am disheartened by the lack of customer service assistance available, with all phone numbers leading to recordings mentioning the pandemic without any specific guidance on resolving billing issues like mine regarding Amazon Marketplace. Your prompt attention to this matter is greatly appreciated. Thank you.

Hello Amazon Customer Service, I have been on hold with GNC for hours trying to resolve a billing issue. There seems to be confusion between my address and my neighbor's, resulting in a package being delivered to the wrong address without my knowledge. I ordered peanut butter and health bars from GNC via Amazon, and now I am concerned about potentially being charged $[redacted] for the missing packages. I only received the items when my neighbor mentioned it several days later. I was assured by GNC that I would not be charged for the missing packages, but now I am unsure if I need to return the additional items that were delivered. I cannot afford such a large amount and need assistance in resolving this quickly. I have proof of the two boxes I received being a total of $59.97, not $[redacted]. Please advise on how to proceed as I am willing to return the extra items next week to avoid any issues. Your prompt help in this matter would be greatly appreciated. Thank you, Jessie

I have been attempting to communicate with Amazon.com to clarify that neither my husband nor I have utilized Prime Video or Amazon Video on Demand. We have been persistently explaining that we never viewed any of the Digital Videos we were billed for. After a detailed conversation with a customer service representative, they indicated that a higher-ranked individual should address this complex issue. Unauthorized charges have been applied to multiple credit cards for videos we did not watch. We urge Amazon to acknowledge our lack of usage on this video account. Despite assurances of a follow-up call, we have not been contacted. Amazon should reach out to us promptly. I am frustrated by the inability to reach the helpline. At 76 years old, I am aware of the situation and seek resolution.

When the quarantine started, I discovered that both VCR/DVD players I received had VHS tapes stuck in them. After we managed to remove the tapes, neither machine functioned correctly. The following day, my computer broke down, and due to being a senior, I am unable to have anyone come in to repair it. Consequently, I have been unable to print a return label for the faulty players. I urgently require a return label from your end, as I am in a time crunch. I have encountered challenges trying to contact your customer service team.

I recently purchased a Firestick that has not been working for several weeks. I have tried contacting Amazon by phone numerous times without success due to a recorded message about Covid-19 causing the line to disconnect. My other devices are working fine with a strong Wi-Fi signal confirmed by my provider, Cox. I am a loyal Amazon customer but this experience has been frustrating. I urgently need a replacement for the faulty Firestick and I am willing to return the defective unit. Amazon's phone message mentioning difficulty assisting the elderly and those affected by the virus has left me feeling stuck. I kindly request a replacement for the non-working Firestick.

I am experiencing three issues: 1. I purchased the Kingneed Mini GPS Dog Tracker from Amazon with order number [redacted]-[redacted]. I have already contacted Amazon about the defective power cord, but I am dissatisfied due to unclear communication and unsatisfactory responses. The product cost $27.16. 2. It seems that only positive reviews are allowed on Amazon's website. 3. Despite the pandemic, Amazon staff is not supposed to be working. However, they are still operational but are only offering automated assistance, neglecting customer service emails and calls. Unfortunately, I have not been able to reach a representative. Amazon is not affiliated with Gethuman, and it is disappointing that they are unable to assist. I am still attempting to resolve the issue with Kingneed, but she has not been responsive. I need to speak with an Amazon representative before May 31, [redacted], when the tracking device expires. Thank you for your attention. John

I am experiencing a three-part issue with my Kingneed Mini GPS Dog Tracker purchased through Amazon.com. I've reached out to Amazon regarding the defective power cord, but the communication has been unclear and the responses have been lacking. It seems like only positive reviews are being posted, and I am disappointed in the lack of customer service during this time when Amazon employees are not supposed to be working due to the virus. I am hoping for a response soon as I am trying to resolve this matter before the tracking device warranty expires on May **, ****. I have been unsuccessful in contacting Kingneed for assistance. I would appreciate being able to speak with a representative from Amazon before the warranty expires. Thank you for your attention to this matter. - John

As the secretary/treasurer for our senior citizen HOA, I assist the President with managing his Amazon account for community orders. Due to the setup requiring a one-time OTP code for login, I face a challenge each month since the code is sent to his wife's cell phone. Today, we attempted to change the phone number to mine, but encountered a message indicating it's already linked to another account (my Prime account). This would result in the deletion of the number from my account. I'm seeking advice on resolving this situation to avoid inconveniencing the President's wife routinely for the code. Any assistance to find a workaround would be greatly appreciated.

I have been struggling to order a chair for a few days now, but keep getting a "payment declined" message, prompting me to revise my payment option. Despite having sufficient funds and successfully placing multiple orders exceeding the chair's cost, I encountered this issue. To address it, I reloaded my Amazon gift card with confirmation #[redacted]-[redacted]. However, after confirmation that the card has funds, I can't access them without a code, which was not provided. I usually trust Amazon, although aware of some questionable practices. While I prefer their convenience and variety, this recent issue is making me hesitant. If not resolved promptly, I would like a refund to purchase the chair elsewhere. I might even cancel my Prime account if this matter isn't addressed quickly and appropriately.

I accidentally purchased the movie "Vivarium" in digital format when I intended to choose the format later. I immediately tried to cancel the order upon hearing the movie start, but I couldn't find the "Cancel Order" button. I suspect it's because the movie began playing, preventing me from returning it even within 24 hours. Amazon support is unavailable during the pandemic. I seek a refund as I prefer to have it in my DVD collection rather than digitally. I'd also be fine with switching it to DVD format if possible. Thank you.

My name is Peterson Paulinis, and my account email is [redacted] I recently signed up for a free HBO-NOW subscription on my Firestick TV but decided to cancel it before the trial period ended today on May 3rd. I tried to cancel it yesterday, May 2nd, and contacted HBO through email for assistance due to doubts about the cancellation. Even though I spoke to a representative who assured me they stopped the payments and subscription, they mentioned Amazon needs to handle the $14.99 refund. I would appreciate it if Amazon could refund the charge, ensure the subscription is canceled, and send me a confirmation email once it's done. Thank you!

I recently placed an order for 9 clothing items which processed smoothly. Subsequently, I decided to purchase headphones, and upon checkout, I opted for a 3-year protection plan suggested by Amazon. However, upon completion, I received an email confirming payment only for the protection plan, not the headphones. I have all the necessary documentation, including the company name of the protection plan and screenshots. I have submitted 4 gift card receipts as picture documents and have two additional receipts from May 1st and May 3rd. I am currently awaiting a response within the 24-hour period but seek assistance in case the issue persists. While I prioritize the clothing order, I am open to providing further information, such as debit/credit card details or additional documentation if required. I trust Amazon to resolve this matter, understanding that it may have been an algorithm error. Thank you for your anticipated help and understanding, despite this being my first independent experience with Amazon Prime. I appreciate your assistance and hope for a positive resolution.

I have yet to receive parts of order #[redacted]-[redacted], which I placed on February 3, [redacted]. Therefore, I am requesting a refund for the items that I have paid for but never received. According to Amazon's website, they claim there was a failed delivery attempt and that the items are still on their way. However, the shipping time is not normal, so I believe Amazon should have automatically canceled the order for the following items: Design Essentials scalp oil, 2 Doo Gro anti-itch oil, 2 Jamaica No More Itch spray, and 1 Carol's Daughter hair spray. I am addressing this now because Amazon is not currently available for phone calls due to the Coronavirus situation.