Why in the heck can't I get Spring Tide, Season *, Episode *. Why in the world would I want to get Episode ** instead of Episode *, and miss so much of the beginning

GetHuman2256508's customer service issue with Amazon from May 2020

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The issue in GetHuman2256508's own words
I was trying to get Sporing TIde, Season *, Episode *. If I cannot get it, I will cancel subscription. This is getting exasperating. ... In detail, well, I want to watch Spring Tide, Season *, Epsode *, and I can only get Episode **, and it says Episode ** out of **. I don't want to start with episode ten (out of ten) I want to start in the beginning of the movie.
I relly want to see this movie, and can't reach anyone by phone at Amazon.
GIving me Episode *
I don't know...maybe three years or more.
Tried everything
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Amazon

MHZ in Prime Video
Customer service issue
Reported by GetHuman2256508
May 3rd, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 67271 others
0 customers following this

Timeline

GetHuman2256508 started working on this issue
May 3rd, 2020 5:12pm
GetHuman2256508 indicated the issue is not fixed yet.
May 3rd, 2020 5:22pm
GetHuman2256508 indicated the issue is not fixed yet.
May 3rd, 2020 5:22pm
GetHuman2256508 indicated the issue is not fixed yet.
May 3rd, 2020 5:22pm