Amazon Customer Service Issues

I was expecting my order to arrive tomorrow based on the previous message received. However, when I checked the tracking information today, it said that the order had already been delivered. I checked outside the door and in the mail area but did not find the package. Even though we are at home constantly, the order was not delivered. I'm confused by the conflicting information and the lack of response from customer service. It would have been helpful if someone could clarify the situation promptly. I'm not sure what steps to take next, as the delivery status is unclear.

The Amazon carrier indicated my order was delivered and placed in the mailbox. However, I do not have a mailbox, just a mail slot that leads directly into my house. The package has not shown up even after waiting 48 hours. Order Placed: April 19, [redacted] Total: $51.03 Ship to: Margaret Bousman Order # [redacted]-[redacted] Book Titles: 1. "Denial of Justice: Dorothy Kilgallen, Abuse of Power, and the Most Compelling JFK Assassination Investigation in History" by Mark Shaw 2. "The Reporter Who Knew Too Much: The Mysterious Death of What's My Line TV Star and Media Icon Dorothy Kilgallen" by Mark Shaw Both sold by: Amazon.com Services LLC Return eligible through May 31, [redacted].

I submitted my issue through your two-step help process, clicked "continue," but encountered a page with gibberish. When I tried to click "call Amazon," I received an error message stating "this page can't be displayed." Unfortunately, this frustrating experience is all too common when attempting to interact with Amazon. Despite their vast product selection, navigating their platform is a nightmare. The customer service is abysmal, with non-functional chat support adding to the frustration. Every attempt to seek assistance online leads me in circles for hours until by chance, I reach the right destination. Dealing with Amazon's online support is a chore I dread more than any physical challenge.

I made a transfer of [redacted] euros to an account in Belgium for a Bh Fitness indoor bike, the Espada II Dual. After the transfer, the seller told me they made a mistake and gave me a different account number in Bulgaria. I insisted they send me the product within the initially promised 5 days. The next day, Amazon emailed me with order number [redacted]-[redacted], saying I would receive it in 5 days. I am still waiting for it. Strangely, the bike doesn't show as pending delivery in my orders, and I have read online that this might be a scam. I am very anxious as [redacted] euros is a lot of money for me, and I have always trusted in your service. I made the payment precisely for that reason. Please provide a solution to this. Thank you.

Hello, I recently tried accessing the account my husband set up for us and noticed that our email address is outdated since we moved. I am unable to proceed with the 2-step verification as the verification email is sent to our old address. I need to update the email associated with the account to our current one, so I'd like to know how to access the account to make this change. Our previous email was [redacted], and our current one is [redacted] The Amazon Prime account linked to the old email is Cw53Y2YG3Amzn.com. It would be greatly appreciated if someone could assist me in updating this information so I can access the account and use the services for my purchases. Thank you, Mary Lynn D.

ALERT! VERIFYING THE AUTHENTICITY OF A PHONE CALL Good evening! As a precautionary measure, I would appreciate your confirmation on the authenticity of the phone call received today (29/04/[redacted]) from +[redacted]6 (Anastasia Vraka, Account Manager/Amazon Business France) mentioned in the email below. The call was to prepare me for the email's content and request for information. Thank you for your quick assistance. Potential Amazon.fr Customer The email in question: "AMAZON BUSINESS account verification Yahoo/Inbox • Vraka, Anastasia <[redacted]> To: [redacted] Cc: [redacted] Wed, Apr 29 at 2:50 PM Hello Mr. Yeinko Demossard, We understand times are tough, but we can assist you with activating your Amazon Business account. We were unable to verify the information related to your company account registration. Following our recent phone conversation, in order to activate your Amazon Business account (free of charge), please provide one of the following documents regarding the company Essor Pluriel - UNDERWEAR - and confirm your name Yeinko Demossard. - a document regarding the company/establishment OR - your business card – visit Looking forward to receiving your email with the necessary document to verify your account promptly. Best regards, Anastasia VRAKA Account Manager | Amazon Business France Tel. 01 87 01 93 66 | [redacted]"

On April 24th, I returned an American Lawn Mower Company model [redacted]-14, priced at $62.83. However, I am unsure if I have received the refund for this return. Subsequently, I attempted to order a Green Works 20-inch 3-in-1 12 amp Electric Corded lawn mower but was unable to do so due to insufficient funds. After acquiring the necessary funds through two gift cards, I made the purchase. However, I later found a better deal on a lawn mower from my neighbors and informed Amazon to cancel the delivery. Unfortunately, the item was still delivered despite my request not to accept it. As a 77-year-old disabled grandmother, I was unable to stop the delivery driver in time. I was also not notified by Amazon about the shipment. Can anyone assist me with this issue?

I am currently unable to access the email address linked to my account due to technical issues. Despite attempts to update it through the app, I encountered difficulties as it prompted for a password I couldn't recall since it was created a while back. After reaching out to customer service, I was informed that a confirmation link was sent to the inaccessible email. Despite explaining the situation, there was no alternative provided. Subsequently, I was assured by another representative that a member from the account change team would contact me promptly, but after waiting for 40 minutes without a call, I was informed that outbound calls were not made by them. Unfortunately, the only solution presented was to create a new account, which I find disappointing in this day and age. My main goal is to simply update my email address on the account.

I believed I was ordering Season 2 to be sent by mail, but it ended up on my Prime account instead. I do not need Season 2 as it seems to have been duplicated during my order for Season 1 to 5. I attempted to remove it during my Season 1 to 5 purchase. Please assist me in obtaining a refund for this TV series, as it is not what I intended to watch on Amazon Prime. I am also requesting a refund for the series. I am unsure if this was a mistake on my part or if it is a scam. Despite being aware of the pandemic situation, I do not understand its relevance to obtaining a refund. I am having difficulty reaching Amazon via phone. What should I do now?

I placed an order for 2 products that totaled over $35.00 and I am interested in receiving a refund for the shipping costs. Original Order Details: - Order #[redacted]-[redacted] - Delivery Date: Tuesday, May 5 - Shipping Speed: Two-Day Shipping - Order Total: CDN$ 74.87 Thank you, Peter S.

I recently received this email: Dear [redacted], We have placed a hold on your Amazon account and all pending orders. This action was taken because the billing information you provided does not match the information on file with the card issuer. To resolve this issue, please verify your billing name, address, and telephone number registered to your payment card. If you have recently moved, you may need to update this information with the card issuer. If you are unable to complete the verification process within 24 hours, all pending orders will be cancelled. You will not be able to access your account until this process has been completed. Please refrain from opening a new account as any new orders placed may be delayed. Sincerely, Amazon Team Support Amazon Services, Inc. is a subsidiary of Amazon.com, Inc. Amazon.com is a registered trademark of Amazon.com, Inc. This message was produced and distributed by Amazon Services Inc., located at [redacted] Terry Ave. North, Seattle, WA 98[redacted].

I recently placed an order with an item that indicated free delivery. During check out, I declined the Prime offer, but then a delivery charge was added, stating that acceptance of Prime was necessary for free delivery. I am currently waiting for deliveries from 4/23 and concerned if I unwittingly signed up for Prime. If I did, please cancel it as I cannot afford any additional apps or subscriptions. I would like to be disenrolled from Prime and request clarification regarding free delivery conditions prior to purchase. I have an order pending due to this situation. Initial interactions with Amazon have left me disappointed. I hope this can be resolved promptly as I prefer not to continue using Amazon. I seek assurance that I am not enrolled in a Prime trial that would automatically charge my account. This resolution is important to me and others facing similar issues. Thank you for your prompt attention to this matter.

Regarding Order#[redacted]-[redacted] with Tracking #UF[redacted]88YP, on April 8, [redacted], I purchased a face mask from LIN Universe. After receiving notifications about delays in delivery, I contacted the seller on April 28, [redacted], requesting a refund. Despite this, on April 30, [redacted], I received confusing emails from LIN Universe, one of which mentioned the item being shipped again. I am worried about being charged twice for the item and believe the seller might be avoiding issuing a refund by repeatedly claiming to resend the item. To address these concerns, I am now seeking assistance through the Amazon A to Z Guarantee. I hope this message is acknowledged, and I am awaiting guidance on resolving the issues with my purchase. Thank you.

On 4/28/20, I made an order totaling $[redacted].83 with ORDER # [redacted]-[redacted]. However, my bank statement shows a charge of $[redacted].28. One item has shipped, but the others show "Payment Revision Needed." I contacted my bank on 4/30/20 and discovered Amazon was trying to charge an additional $[redacted].58. The bank advised me to reach out to Amazon regarding the issue. When attempting to call Amazon's customer service, the line was busy, so I used the online chat and spoke with Kenya. She clarified that the $[redacted].58 was the remaining balance pending shipment of the other items. Kenya assured me I wouldn't be charged twice. Despite this, I received email notifications about a $[redacted].94 order I did not make. I asked Kenya to cancel it, which she did along with canceling my $[redacted].28 order inadvertently. I simply want the items I paid for in my original $[redacted].28 order to be delivered.

I purchased 3 bottles of Twinlab Pancreatin 500mg Digestive Supplement on March 19, [redacted], for $40.54 using my CITI VISA ending in #[redacted]. Upon delivery on March 24, [redacted], one bottle was broken. I followed instructions online for a replacement, returning the broken bottle via UPS on March 25, [redacted]. I was notified via email that a new bottle would be sent at no cost. The replacement arrived without paperwork, and I received a bill from Amazon on April [redacted] for $33.80 dated 03/17. My CITI VISA statement confirms the initial payment of $40.54 to Amazon. It seems I have been double charged for the product due to a possible error when requesting the replacement bottle online. Any help to resolve this billing discrepancy would be appreciated. Thank you, J.S. Acct. # [redacted].

I am writing about the non-receipt of my Kaspersky Internet Security - 2 users order placed on March 17, [redacted]. The order number is [redacted]-[redacted], and the amount paid was Rs. [redacted].00. Initially, the Amazon app indicated a delay in delivery. However, abruptly the status changed to delivered on the same day, which seems questionable. I am unable to address this issue through the app, so I am reaching out here for assistance. I request a prompt refund and investigation into this matter as it is unsettling. The conflicting delivery status from delayed to delivered on the same day is unreasonable and unexpected from Amazon. Your swift attention to this matter is appreciated. Thank you. Sushil Kumar Agarwal

I recently bought our annual Prime membership that my husband and I share between our two accounts. He has been receiving his Prime purchases within 2-3 days, but I have been waiting for weeks to get my items. It's frustrating to see such a difference in delivery times between our accounts. I understand the challenges with COVID-19, but I would appreciate an explanation as to why there is a delay in shipping for my orders.

My computer was hacked on March 17, [redacted], resulting in a fraudulent order for a Nordstrom gift card on my Amazon account. I promptly contacted Chase, my Amazon Card provider, who indicated they would handle the situation. Despite my two appeals, the unauthorized charge remains on my account. It is crucial to clarify that I did not purchase, receive, or utilize the Nordstrom gift card. While Chase informed me twice that I benefited from the purchase and should be held responsible, I affirm that I did not engage in this transaction. Reviewing my account would confirm that I do not typically buy gift cards through Amazon. Any assistance on this issue would be highly appreciated. The order number is [redacted]-[redacted], placed without my consent on March 17, [redacted]. Thank you for your consideration and support.

I have been eagerly awaiting a product for 2 months now, and according to the tracking information, it was delivered yesterday to a location in York, VA. However, I have never heard of this place, and I don't live anywhere near there. As a frequent Amazon customer who runs a large company, I rely on timely deliveries to ensure the safety of my employees and customers, especially during these challenging times. This is not the first time I've experienced such a delay, and it's becoming a serious concern for me. I need the products I ordered, not a refund. Please investigate what happened to my latest order and provide me with an explanation. Thank you. Best regards, R.L. Crook

I encountered an issue when accidentally ordering a printable gift card. After speaking with Mr. Anderson at 1-[redacted], I tried to switch to a physical gift card. During the conversation, he mentioned a missed opportunity for a free $50 Amazon gift card. Unfortunately, the call was disconnected amidst his efforts to help. Despite leaving two voicemails, I have not received a response from him. Upon reviewing my order, I noticed charges for the original gift card, a $50 Nintendo gift card, and a $99 Nintendo e-gift card related to gaming. At 74 years old, I do not own a Nintendo console and fear being billed for unwanted items.