Amazon Customer Service Issues

Archive 196

The following are issues that customers reported to GetHuman about Amazon customer service, archive #196. It includes a selection of 20 issue(s) reported April 27, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My email address was not changed, my account was compromised. Please delete my account and all credit card information. Kindly notify me when this request is processed. I have attempted to reach customer service without success. You can reach me at [redacted] or [redacted]. Subject: Revision to Your Amazon Account Date: Mon, 27 Apr [redacted] 01:32:40 +[redacted] From: Amazon <[redacted]> Reply-To: [redacted] To: [redacted] Greetings from Amazon.in, we have made a change to the email associated with your account. The previous email was [redacted], and the new email is [redacted] For any inquiries, we can only provide order information to the name and email registered on your account. Thank you for choosing Amazon.
Reported by GetHuman-jderemo on الإثنين ٢٧ أبريل ٢٠٢٠ ١٢:٤١
I canceled my Amazon TV subscription 3 months ago, and I am still being charged. I contacted a representative after noticing the first month's charge and received a refund. However, to my dismay, I noticed I was charged again last month and now have a negative balance of -$72 due to these unauthorized charges. I need this issue resolved immediately. I request a full refund for the two months charged to my debit card and reimbursement for the bank fees incurred as a result of this error. As someone living on a fixed income and dealing with disability, this loss of money is extremely detrimental, especially during a pandemic. Please address this promptly, or I will have to escalate this matter on social media to ensure it is resolved.
Reported by GetHuman4723002 on الإثنين ٢٧ أبريل ٢٠٢٠ ١٤:٠٣
I placed an order with Amazon Prime on April 22, [redacted]. I received one item on Saturday, April 25th, but the two other items scheduled for Sunday, April 26th, have not arrived. I understand delays are possible due to Covid-19, but the tracking status hasn't changed since April 23rd. This happened a few weeks ago, and after contacting Amazon, they refunded me, so I reordered. I hope this won't happen again. I've never had issues with my orders previously. Order Number: [redacted]-[redacted] Items: 1. Chuckit! Medium Fetch Ball 2.5 inch, 2-Pack (Colors Vary) 2. Voyager All Weather No Pull Step-in Mesh Dog Harness with Padded Vest, Best Pet Supplies, Medium, Pink Base Thank you!
Reported by GetHuman4724434 on الإثنين ٢٧ أبريل ٢٠٢٠ ١٦:٣٩
For the past four months, someone has been accessing my Amazon Prime Video account without authorization. Initially, Synchrony Bank credited the charges, but they reappeared on my next bill. I canceled the card, paid the bill to protect my credit, and received a new card. However, I was billed again for unwanted charges. I have now canceled the new card to ensure security, which means I cannot access my Amazon Prime account. Despite attempts to seek assistance, including an online chat with Amazon Help that directed me to a paid service, I could not proceed due to invalid credit card information after canceling the card.
Reported by GetHuman4724571 on الإثنين ٢٧ أبريل ٢٠٢٠ ١٦:٥٤
Hello, I received the latest messages from Amazon regarding the issues with the art for the book files in Spanish and English. The art needs to have more color image space around the text to fit the margins and bleeds correctly. Please review and confirm. SPANISH: Re: Attention needed: Please review your title, ME LAVO LAS MANOS (ISBN: [redacted][redacted]) ENGLISH VERSION: Subject: Attention needed: Please review your title, I Wash My Hands (ISBN: [redacted][redacted]) I will appreciate your quick assistance with this matter. Thank you, Denise M.
Reported by GetHuman4726093 on الإثنين ٢٧ أبريل ٢٠٢٠ ١٩:٣٣
Good Afternoon, I am Loren Williams and I tried to purchase eleven chandeliers for my new home. The order amount was around $[redacted]. I used my Chase Amazon card as usual, but Amazon blocked the charge due to it being out of my normal spending pattern, despite the delivery being to my home address. I followed the instructions to submit a copy of my Chase statement with the address and last four digits of the card on Friday, the 24th, around 11 AM. However, I have not received any updates or emails within the promised 24 hours. My card has not been charged, and I am unable to see any changes on my Amazon page. I would appreciate guidance on what steps to take next to avoid missing out on purchasing the chandeliers.
Reported by GetHuman-drloren on الإثنين ٢٧ أبريل ٢٠٢٠ ١٩:٤٩
I just got an email from "[redacted]" a few minutes ago. The email mentioned there's a 24-hour deadline to respond regarding an order #[redacted][redacted] on Amazon. I checked my Amazon orders, but I couldn't find any matching that order number. I'm not sure if this is a legitimate request or possibly a scam. Can anyone confirm if this email is genuine, or should I be cautious about providing any information?
Reported by GetHuman-cpoteat on الإثنين ٢٧ أبريل ٢٠٢٠ ٢٠:٢٢
Dear Customer Support, I have been a loyal Amazon Prime member for years as Behiyye Muberra Gobuluk using the email [redacted] Recently, I encountered issues while trying to set up a seller account on Amazon Seller Central for my company, Miramar Traders LLC. Despite providing all the necessary documentation, my account remains deactivated. After a misleading phone call with a customer service representative, I discovered that I cannot have both seller and buyer accounts under the same email. This misunderstanding led to my account deactivation. I have submitted numerous appeals and documents, but the problem persists. Upon reviewing an email from Amazon Support, I realized the representative failed to cancel my second seller account as promised. I now understand the cause of my account deactivation and seek assistance to rectify this situation promptly. I aim to cancel the seller account associated with [redacted] and reactivate the one linked to [redacted], where I have imported products for sale. My company, Miramar Traders LLC, operates under the display name Levant's Naturals on Amazon. Your immediate attention to this matter would be greatly appreciated. Best regards, Behiyye Muberra Gobuluk
Reported by GetHuman4727699 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٠٠:١١
I placed an order on Amazon in October [redacted] and received the merchandise on November 4th. Unfortunately, the package was damaged, and the items inside were also damaged. I promptly contacted Amazon Return Services, and the seller approved my return, providing a return address. I shipped the package back via USPS and have proof of the tracking number on the receipt. However, I have not received a refund or any communication from the seller or Amazon. After emailing the seller with the tracking number, date, and return address, they requested more information, despite my detailed initial email. I have since sent multiple emails to both the seller and Amazon, receiving the same response each time. I am concerned about the $[redacted] involved in this matter, especially as a senior citizen. I feel like my situation is not being taken seriously, and I am running out of options after trying to resolve this since November of last year. Any assistance would be greatly appreciated.
Reported by GetHuman-evekelly on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٠٠:٢٦
I have Amazon Prime and am aware of the delays caused by the coronavirus. However, I have noticed that my scheduled delivery dates are being changed to group with other orders, which UPS claims I requested, but this has occurred multiple times without my consent. I tried contacting the seller regarding my order [redacted]-[redacted]2, but they directed me back to Amazon. Unfortunately, I am unable to find a way to contact Amazon directly. I placed an order for a pair of shoes on April 14th with order number [redacted]-[redacted], and the same rescheduling issue has happened with that order as well. Both orders were Prime eligible, and it seems someone is rescheduling them, resulting in significant delays.
Reported by GetHuman-jeriburr on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٠١:٢٩
I recently used an $85.00 gift card to buy game coins but did not receive them. My bank changed my credit card, and now I am having issues with charges from MyTona that were not fulfilled. Amazon deducted money from my gift card, causing me not to receive my purchase. I am frustrated with this situation and will take legal action if it is not resolved promptly. I have been unable to contact Amazon to resolve this matter. I am disappointed in the lack of customer service provided. - Lauren P.
Reported by GetHuman4728057 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٠١:٥٦
I forgot my password, and when I attempted to reset it, an OTP number was sent to me. However, it is asking for the expiration date of a Visa ending in [redacted], which I no longer have. I have another credit card linked to my account and have been a loyal customer for many years. I don't want to lose access to my account where I have saved my lists and orders from years ago. Can you please assist me with this? Thanks, Richard L. [redacted]
Reported by GetHuman4728319 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٠٣:٣٨
I have received three alerts from Amazon in the last two weeks notifying me of attempts to access my account on 4/15, 4/25, and 4/26. Despite confirming it was not me each time, I changed my password and also updated my credit card after an unauthorized purchase that Amazon cancelled. A week later, I got another alert and changed my password again. The new credit card I added was not charged. However, during the third alert, I couldn't log in successfully even after receiving and entering the codes emailed to me. An error message from Amazon's password assistance stated that the web address was not a functioning page on their site. I need help with this issue. Amazon email: [redacted] Thank you, Scott G. [redacted] Wynstone Dr Jefferson, SD [redacted]
Reported by GetHuman-sgerkin on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٤:٥٣
I purchased a pair of size 8.5 shoes that were shipped to a Courier in Florida. After receiving the package in Jamaica, I paid J$[redacted] to collect it only to find out they sent me size 10 shoes instead. I asked for a refund, but now I need to return the item, costing more money. It will be an extra J$[redacted] to ship it back to the courier in Florida and then additional fees to send it to an Amazon location. I ordered the correct size initially, so why am I expected to cover these expenses? Item number: [redacted]-[redacted].
Reported by GetHuman4731234 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٦:٠٠
I recently purchased the full season 8 of Dr. Oakley Hum n Vet for $14.99 using my Amazon Prime account and Amex credit card ending in [redacted] around April 19 or 20. However, I received a notification that I'm being charged $2.99 per individual episode. I would like to ensure the $14.99 payment for the whole season went through and request a credit for the $2.99 charges for each subsequent episode. How can we proceed with resolving this issue? Thank you. - Pegg L. B., Amazon Prime member
Reported by GetHuman3259806 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٦:٣٩
Dear Customer, We wanted to alert you that there is a hold on your Amazon account and pending orders due to a mismatch in the billing information provided and the information on file with the card issuer. For the security of your account, all Amazon accounts have been locked until verification is completed. To unlock your account, please click the link below to proceed with identity verification. Verification will be processed within 24 hours. Thank you for your patience. Sincerely, Amazon Team
Reported by GetHuman4731569 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٦:٤٣
I recently experienced a frustrating series of events with this company. My account was locked out, my Prime membership was cancelled, and my order for gift cards was deemed suspicious, resulting in multiple verifications and order cancellations. Despite waiting patiently and reordering, the delivery never arrived in time for a giveaway I had planned. After finding no explanation for the third cancellation, I tried to contact customer support through a web form, but the server was experiencing issues. Feeling let down and inconvenienced, I am considering not returning as a customer. I believe they should make things right and address this situation, as their failure to deliver has caused significant problems for me.
Reported by GetHuman-xkerrima on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٦:٥٠
I received an email titled "Re: [Account Info] [Important]: We have placed a hold on your account {982BX[redacted]6Z2} Date: Mon, April 27, [redacted] [FWD]" regarding my Amazon account and pending orders. The email states that a hold was put on my account because the billing information provided did not match the card issuer's records. I am requested to verify my billing name, address, and telephone number associated with my payment card within 3 days to prevent order cancellations and regain access to my account. The email mentions that new orders may be delayed until the verification process is completed. I am eager to resolve this issue promptly as I have pending orders to place.
Reported by GetHuman-stoneymr on الثلاثاء ٢٨ أبريل ٢٠٢٠ ١٨:٤٣
Hello Amazon, I accidentally purchased a product and I am unsure if the order was canceled. Could you please check and provide a refund? You can reach me at my Amazon email address, which is the same as the one listed: [redacted] I would appreciate it if you could issue me a gift card as a refund instead. It would be great if you had a website for generating gift card codes with different denominations where users have a 50-50 chance of receiving them. This would reduce the hassle of verification processes on other websites. I am only nine years old and not very familiar with using school email, so I apologize for any confusion. Thank you for your assistance, and I look forward to future shopping experiences with Amazon when I am older.
Reported by GetHuman4733556 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٢٠:٥٢
I was anticipating my order tomorrow based on previous communication. Today, I checked the tracking information and it indicated that the package had been delivered. Despite this, there was no package at my door or in the building's common areas. I made sure to check around without success. We are always home, so the issue of nobody being available to receive the package does not apply. I wonder if it might be better to wait until tomorrow as indicated, but the confusion arises from the status showing it was delivered. In the past, reaching out for immediate clarification was possible, but now it seems this option is not available. I am unsure about the next steps and seek clarity on the situation.
Reported by GetHuman4733829 on الثلاثاء ٢٨ أبريل ٢٠٢٠ ٢١:٣٥

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