My account is locked. Amazon says they cannot verify I am the owner of my debit card. I...

GetHuman-jlphca's customer service issue with Amazon from April 2020

Help with my Amazon issue
First: share to improve GetHuman-jlphca's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jlphca may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-jlphca's own words
My account is locked. Amazon says they cannot verify I am the owner of my debit card. I sent them the bank statement and they asked for it again. I am still waiting, I don't think they know how to read a bank statement. The account number is not the card number, they need to go to the *rd page and the last * digits of the card are on that page. I asked them to call me while they are reviewing my statement so we can go over it together. It bills to the same address as I have on my Amazon account and on my drivers license. I am a prime member and they have locked me out of my account so I can't even track my packages or use my prime video. They set up an appointment to call me yesterday at **:** am and never called. This is causing me a lot of duress as I have shipments that are very important.

GetHuman-jlphca did not yet indicate what Amazon should do to make this right.

How GetHuman-jlphca fixed the problem

We are waiting for GetHuman-jlphca to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-jlphca
Apr 20th, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 58853 others
0 customers following this

Timeline

GetHuman-jlphca started working on this issue
Apr 20th, 2020 11:23pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies