Amazon Customer Service Issues

Archive 193

The following are issues that customers reported to GetHuman about Amazon customer service, archive #193. It includes a selection of 20 issue(s) reported April 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I recently purchased a $[redacted].00 digital order for Huge Casino to buy chips to play the game. Unfortunately, due to insufficient funds on my card, the payment did not go through. I kindly request to cancel or remove the digital order so I can proceed with a smaller purchase. I am unable to place any new orders as long as this pending transaction is in the red. I have spent approximately two hours searching for assistance with digital orders, specifically with an Amazon digital order valued at $[redacted].99. Can you please delete or cancel order number D01-[redacted]-[redacted] for the $[redacted].00 worth of chips from Amazon? This red pending order is causing issues with my ability to make new digital purchases. Thank you.
Reported by GetHuman-angpangb on Monday, April 20, 2020 2:17 PM
Order # [redacted]-[redacted] I placed an order for the DCT Vinyl flooring roller on April 1, [redacted]. Amazon informed me of a credit card issue that led to the initial order being declined. After fixing the credit card problem, I mistakenly re-ordered the product, only to find both orders were processed. I attempted to cancel one with DCT, but it was too late. While they agreed to the return, they mentioned I would be responsible for the cost, stating it was Amazon's error. Could I please receive a return shipping label that covers the return costs for a full refund? DCT has advised they won't cover this as the fault lies with Amazon.
Reported by GetHuman-gmccallu on Monday, April 20, 2020 2:43 PM
I am still being charged for Kindle items I ordered in error on April 5, [redacted], and canceled the same day. Although some items were credited, I am still charged $69.93 on my Visa card for unordered items. The lack of item numbers on my statement is making it hard to track. The charges include $15.98 twice, $9.99, $14.99, and $12.99 on April 6, [redacted], for items I never ordered. I have provided this information multiple times without a satisfactory resolution. Even speaking to Customer Service over the phone did not help. I am frustrated by the delay in correcting this issue after weeks of waiting. Your immediate attention to this matter is appreciated. Thank you. - Barbara P.
Reported by GetHuman4683975 on Monday, April 20, 2020 7:07 PM
I placed an order for a Moon Pod (Moon Indigo) around 2:15 p.m. today, 4/19. Shortly after, I realized I won't be home to receive it and need to cancel. I don't think it's shipped yet. I've tried emailing to cancel, but not sure if they got it. My Amazon account was charged without my permission. Trying to call Amazon but no phone support due to COVID-19. The product's account number is [redacted]. Please reach me soon to confirm cancellation. Contact me at [redacted] or [redacted] Patricia T. Nighswander at [redacted] Burdette Rd., Apt. D224, Bethesda, MD [redacted]. I got the "TERMS AND CONDITIONS" from Galaxy Relaxation Company, possibly affiliated with Amazon. Will contact Galaxy for help if needed.
Reported by GetHuman-nighs on Monday, April 20, 2020 8:23 PM
My Amazon account is currently locked due to an issue verifying my ownership of the debit card linked. Although I provided the bank statement, Amazon requested it again. I believe they may be overlooking the card details on the 3rd page. I have requested for a phone call during their review to clarify any discrepancies. The billing address matches those on my Amazon account and driver's license. As a Prime member, being unable to access my account is frustrating as I cannot track packages or use Prime Video. Despite scheduling a call for yesterday at 11:25 am, Amazon did not follow through. This situation is concerning, especially with important shipments pending.
Reported by GetHuman-jlphca on Monday, April 20, 2020 11:23 PM
Order # [redacted]-[redacted] Product: DCT Vinyl Flooring Roller I placed this order on April 1, [redacted]. After receiving an email from Amazon about a credit card problem, I fixed it and reordered the product. Surprisingly, the declined order went through, resulting in two of the same items. I tried to cancel one with DCT, but it was too late. DCT agreed to the return, but I have to cover the costs since it was Amazon's error in processing a declined order. Seeking a return shipping label that includes the return expenses for a full refund. DCT mentioned they would not cover these costs as the issue was not on their end.
Reported by GetHuman-gmccallu on Monday, April 20, 2020 11:48 PM
Order # [redacted]-[redacted] Product: DCT Vinyl Flooring Roller I placed the order on April 1, [redacted]. Amazon informed me via email that the order was declined due to a credit card problem. Despite this, the order was still processed, resulting in me receiving two identical items. I attempted to cancel with DCT, but it was too late as the order had already been approved. While DCT agreed to the return, they required me to cover the return shipping costs, which I believe should be Amazon's responsibility. I kindly request a return shipping label that covers the return costs for a full refund. DCT mentioned they would not provide this label since it was Amazon's error processing the declined order.
Reported by GetHuman-gmccallu on Monday, April 20, 2020 11:49 PM
Hello Jennifer, I wanted to inform you that we have processed the refund for the item you returned. You can view the return and refund details for the Maxxima 3-Way/Single Pole light switch. The total refund amount is $23.45, and it is credited back to your Amazon Account. I received an email from Amazon regarding the return item, with the original order number [redacted]-[redacted]. However, I would prefer to receive the refund back to my original credit card ending in [redacted] instead of keeping it in my Amazon account. Due to the current virus situation, I do not plan to make any purchases on Amazon. I kindly request your assistance in making the necessary correction to redirect the refund to my credit card. Thank you for your prompt attention to this matter. Stay safe and well. Best regards, Jennifer Mo
Reported by GetHuman4686020 on Tuesday, April 21, 2020 12:01 AM
Dear Sirs, I recently received a reminder from Amazon about a return for the item "NeedBo Men's Long Sleeve Casual Solid" in XX-Large Irish Green that I did not intend to return. I believe an accidental return was initiated. Despite Amazon issuing a refund, I wish to keep the item and avoid being charged again. Unfortunately, I am struggling to reach Amazon's customer service to inform them of my decision and authorize re-charging my credit card if a refund was provided. After speaking with the seller, NDBSHOP, who couldn't assist as the item was fulfilled by Amazon, I am eager to communicate directly with an Amazon representative to clarify the situation. I want to ensure Amazon understands I am not trying to abuse their return policy and wish to promptly resolve this matter. Kind regards, Jeff B.
Reported by GetHuman4686522 on Tuesday, April 21, 2020 2:54 AM
Re: My Amazon account has been compromised I received an email from Amazon stating that my account was compromised and subsequently locked. During the period I was locked out, an unknown person used my gift card to purchase an item I did not order, sending it to an unfamiliar address in Oregon. The order number is [redacted]-[redacted]. Despite reporting the fraud and the order being canceled, I am struggling to find help from Amazon. I feel frustrated as I am repeatedly given the same unhelpful links and empty promises of resolution within 24 to 48 hours, which never materializes. It seems like Amazon is unwilling to assist me and is disregarding my situation. The provided links have not been of any aid in resolving the issue.
Reported by GetHuman4687028 on Tuesday, April 21, 2020 7:45 AM
Hello, All my Amazon accounts were blocked yesterday because they were large orders, and fraud was suspected. However, all the delivery addresses are the same and once a year, the same story repeats with every large order. It was indeed me. I have sent the requested documents to Amazon in vain (I suspect there are robots handling these requests). It takes time to place an order (+50 products each time), and it becomes frustrating to have them cancelled every time and the accounts blocked. My email addresses: [redacted] [redacted] [redacted] Please take the necessary action. I am a frequent customer and still have orders to place. Best regards,
Reported by GetHuman-dahaoui on Tuesday, April 21, 2020 10:04 AM
Yesterday, on April 20, [redacted], I received an email from Amazon notifying me that my email address was changed to an unfamiliar one. Shortly afterward, I received a One Time Password to verify the account, which I did not authorize. Upon trying to log in, I discovered that my account was not found, leaving me unable to access it. Furthermore, when reviewing the payment options, I noticed two unauthorized charges on April 6, [redacted], and multiple Prime membership fees on various dates. Despite my attempts to contact Amazon, they are not accepting calls, and I am unable to dispute the charges because I cannot access my account. I have already requested new cards from two credit card companies linked to my Amazon account but I am uncertain if there are other saved payment options.
Reported by GetHuman-rjcand on Tuesday, April 21, 2020 1:30 PM
Hello, during the lockdown, there was an offer for a free month of OCS through Amazon Prime. I took advantage of this offer for one month. I cancelled both Amazon Prime and OCS on April 18, [redacted], but I noticed a charge of 11.99 euros for the OCS subscription. Although my account is closed, the amount was still deducted. Just to clarify, I no longer want OCS or Amazon Prime on this account. I have another account with a different email address and a one-year subscription that I wish to keep until December. Please reply to me. Best regards, Mr. Lancelin.
Reported by GetHuman-patencav on Tuesday, April 21, 2020 4:12 PM
I recently purchased a set of Teabloom blooming teas, eager to try them as a tea drinker. However, I am disappointed with the product. The tea bulbs do not stay at the bottom of the pot and look unappealing in my teapot. Additionally, the taste is lacking. The website mentions making it right for unhappy customers, and I have also had to return a defective electric kettle. I feel conflicted about returning these items. On a positive note, I am pleased with the glass teapot I ordered. Can I return 10 of the 12 unused tea bulbs for a refund, considering the high price of $25-26? Thank you for your assistance.
Reported by GetHuman4691212 on Tuesday, April 21, 2020 6:57 PM
I need to report an incident involving a driver who damaged my property. I reside in Penngrove, California, at a shared driveway with [redacted] Main St. The daily deliveries to my neighbor at this address have repeatedly blocked access to my property, making me late for work. Despite my requests for them to park on Main St. and walk up, they have been disrespectful. Today, a driver hit my house, right at the level of my bedroom window. I believe they can walk a short distance to deliver packages without causing inconvenience or damage. The lack of accountability and professionalism by Amazon drivers is troubling. I hope you can investigate the delivery made around 11:30 on April 21, [redacted], by an African American driver. Thank you.
Reported by GetHuman4691224 on Tuesday, April 21, 2020 6:58 PM
I'm looking at my order history and noticed that I purchased size 7 silver shoes under order #[redacted]-[redacted]. They ended up being too big, and the vendor told me to keep them. Subsequently, I ordered the same shoes in size 6.5 under order [redacted]-[redacted], but these were too small. Due to COVID, I haven't been able to contact the vendor. When I checked the return status, it showed that the first pair had been returned and the second pair was in transit. I don't want either pair and would like a refund. I didn't receive a return label for the first pair as I was told to keep them, and I couldn't get proper instructions for the return. I now have both pairs with me. I can return them once I receive a return label, but I would like a refund credited back to my account. Kindly reply to [redacted], located at [redacted] Deer Ridge Trl, Nampa, ID [redacted].
Reported by GetHuman-mccullyg on Tuesday, April 21, 2020 9:05 PM
Subject: Inquiry about Order # [redacted]-[redacted] To whom it may concern, I am writing to inquire about my recent purchase of a ThermoPro TP20 Wireless Remote Digital Cooking Food Meat Thermometer with Dual Probe for Smoker Grill BBQ Thermometer. I placed the order on April 14, [redacted], with an expected delivery date of May 6, [redacted]. As a Prime Member, I was anticipating a quicker delivery within 3-5 days. However, I noticed that currently, the same item is showing a delivery date of Wednesday, April 29, for new purchases. Thank you for your attention to this matter. Sincerely, John Hawkins
Reported by GetHuman4693225 on Wednesday, April 22, 2020 12:30 AM
Greetings. I am Nicotra Amodeo. I purchased 9 packs of face masks that were supposed to arrive on the 17th of this month, but they have not arrived as of today. I have tried to contact the seller several times via email without receiving a response. The seller did not provide tracking information for the shipment but mentioned that UPS would be the courier. I contacted UPS, but they have no information about it. When I checked the order details, I noticed that the seller's name changed from CRISTAL MASSEY to BINGHONG3. This seems suspicious to me, and I request that action be taken. I have already requested, without a response, to cancel the order and issue a refund for the purchased items. Thank you.
Reported by GetHuman-amedeoni on Wednesday, April 22, 2020 10:20 AM
Bonjour, Je suis complètement perdu dans cette situation... Depuis 3 jours, je n'arrive pas à me connecter à mon compte et je n'arrive pas à réinitialiser mon mot de passe car je ne reçois plus aucun e-mail sur ma messagerie. Il est possible que mon compte ait été piraté. J'ai contacté votre service à 8 reprises. Ils me parlent de la sécurité en 2 étapes, mais les tentatives pour m'envoyer un e-mail ont échoué et il est évident qu'ils ne savent pas comment m'aider... Ils mentionnent ne pas pouvoir accéder à mon compte car je ne connais pas le numéro de téléphone se terminant par 90, qui n'est pas le mien. Ce matin, j'ai remarqué 11 achats effectués sur ma carte de crédit avec AMZN US, même si c'est aux États-Unis, c'est Amazon quand même. J'ai bloqué ma carte bleue, mais surtout je souhaite fermer mon compte. Merci
Reported by GetHuman-cpbehagu on Wednesday, April 22, 2020 1:03 PM
I am having a frustrating time trying to access my Amazon account. My name is James C., and the account is under my wife Laura C.'s name. When attempting to log in, I am being prompted for the expiration date of a card I no longer use. The only card I have is the one that was wrongly charged and caused an overdraft during the Prime membership renewal. This situation has caused significant inconvenience. I appreciate if someone can address this promptly. Thank you.
Reported by GetHuman4695712 on Wednesday, April 22, 2020 2:04 PM

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