My account is locked. Amazon says they cannot verify I am the owner of my debit card. I...

GetHuman-jlphca's customer service issue with Amazon from April 2020

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The issue in GetHuman-jlphca's own words
My account is locked. Amazon says they cannot verify I am the owner of my debit card. I sent them the bank statement and they asked for it again. I am still waiting, I don't think they know how to read a bank statement. The account number is not the card number, they need to go to the *rd page and the last * digits of the card are on that page. I asked them to call me while they are reviewing my statement so we can go over it together. It bills to the same address as I have on my Amazon account and on my drivers license. I am a prime member and they have locked me out of my account so I can't even track my packages or use my prime video. They set up an appointment to call me yesterday at **:** am and never called. This is causing me a lot of duress as I have shipments that are very important.

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Customer service issue
Reported by GetHuman-jlphca
Apr 20th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 58853 others
0 customers following this


GetHuman-jlphca started working on this issue
Apr 20th, 2020 11:23pm

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