Amazon Customer Service Issues

I received Order # [redacted]-[redacted] for an Asus motherboard. I took it to Discount Computer Repair and had Dave install it, but the board was dead on arrival. Asus sent a replacement that was also dead due to a BIOS issue with this model. This delayed the return past the deadline. I have stopped the payment on my credit card. I hope they will accept the return considering the circumstances. I have all the original packaging and contents. Please review the known issues with the Asus ROG Rampage VI Extreme Encore model as Asus has closed down. For more information, please refer to: [redacted].

I am facing an issue with an important order from Amazon for masks for my wife and myself. We are elderly with underlying conditions. The order has been delayed twice, despite the shipper claiming it was sent (I possess the tracking number). Amazon now states that the order is lost. I prefer to receive the items instead of a refund. Unfortunately, Amazon's customer service phone lines are not operational today. I urgently need to speak with a representative. The order number is [redacted]-[redacted], placed on March 30, with QBUC Technology as the shipper who stated it shipped on March 31. Initially, it was scheduled for delivery between Apr. 7-13, then Apr. 14-17, before being declared "missing" today. An email to the shipper bounced back due to an issue with their system. Any assistance in resolving this matter or connecting me to an Amazon representative would be greatly appreciated.

Subject: Discrepancy in Amazon Order Dear Customer Service, As a long-time Amazon Prime member, I have consistently spent a significant amount of money on Amazon purchases. Recently, I encountered an issue with an order where an item that was advertised as a set of two bottles of Hatch Green Chile was delivered as only one bottle. The product listing displayed a picture of two bottles, and I was under the impression that I was purchasing a set. I feel disappointed by this discrepancy as I believe it is misleading marketing. Especially during the increased volume of orders I have made during the COVID-19 situation, such inconsistencies are disheartening. I trust Amazon for transparent and honest transactions, and this experience has fallen short of my expectations. Sincerely, J. Stump

I recently received a call, possibly from Amazon, regarding an opportunity to work from home for a fee of $[redacted] to set up a website. I am interested but unsure if this is legitimate. The phone number that called me is 1-[redacted]. They requested a message with my contact information to set up the site for the fee. Before proceeding, I need more information to ensure this is not a scam. Please reach out to me at my home number [redacted] or via email at [redacted] I am eager to clarify if this offer is genuinely from Amazon for those interested in starting a home business with them.

I recently received an item addressed to the incorrect person at my address, [redacted] Paddle Wheel Court East, Millersville, MD [redacted]. Despite indicating the correct address, mail intended for Tai Jenson has been delivered to us in the past due to a nonexistent [redacted] Paddle Wheel Court West address. I worry about potential fraudulent activity. The item received was a box of cat food, even though we don't have a cat. How can I prevent items for Tai Jenson from being delivered to my address in the future? Thank you for your assistance!

While ordering "The Glass Hotel" Kindle Edition yesterday, I accidentally also purchased the audiobook version "The Glass Hotel." I do not have or use the Amazon app. I noticed this error today when reviewing my emails. Unfortunately, I couldn't find an option to return or refund the audiobook. As a loyal Amazon customer, I am seeking your assistance in resolving this issue. I have no need for the audiobook and would like either a refund or credit of $12.99 back to my account. I understand it might be challenging to return a delivered item, but I hope Amazon can assist me in rectifying this mistake. Your help in correcting this error is greatly appreciated. Thank you. - AS

I am reaching out regarding my order #[redacted]-[redacted] on Amazon. I, Arceli G., have been a customer since [redacted]. I recently received a flat plastic envelope from Hair Empire that was supposed to contain my silk hair leave-in conditioner. However, upon opening it, the envelope was empty. Despite contacting the seller and explaining the situation, they insist that the product was sent. They requested that I remove my negative review before issuing a refund, which I find to be poor customer service and unprofessional. All I want is a refund and to refrain from further purchases from this company in the future.

I have sent multiple emails regarding my issue, but I am struggling to get a resolution. I accidentally signed up for a professional seller account instead of a personal one, resulting in an unexpected $39.99 charge on my credit card. Despite not using the account, I promptly requested its cancellation and a refund on the same day. Although the account was closed, I have not yet received the refund. The responses from your support team have been inconsistent, adding to my frustration. Since phone support is currently unavailable due to the virus, I am seeking a clear solution to this matter through email communication. I am eager to have the $39.99 refunded to me promptly.

Hi, I recently bought 8 songs from the Diana Ross album "I Love You," and then I purchased the rest of the album, but it didn't all show up in my library. After getting assistance from Amazon, I was told to delete and repurchase the album, but only one song appeared each time. I was promised a callback to resolve this, but it never came. When I try to repurchase, all the songs show as purchased except for one. I'm hesitant to buy the songs individually in case they don't appear in my library. If I can't get the complete album, I would at least like to retrieve the initial 8 songs. Your help would be greatly appreciated. Thank you.

I am struggling to return an item as there are many dents and one door is too damaged to install. Due to health reasons, I can't manage the heavy task of disassembling and reassembling it. If a replacement door isn't possible, I would appreciate a discount. The damage is mainly on the right-hand door, causing much frustration for my wife and me. I'm happy to provide photos upon request and will delay my Amazon review for now. It seems like the only way to address my issue effectively. Thank you.

I placed an order for Scott ComfortPlus toilet paper (4 packs of 6 mega rolls) for $19.99 on April 27, [redacted] with Order #[redacted]-[redacted]. Despite the website indicating it was shipped on April 3, I have yet to receive it. Tracking it with number LW[redacted]66CN on the USPS site shows a status of "Label Created, not yet in system." I received a bill from Amazon with the item listed, but the post office has no record of it. I question the charge on my account for an undelivered item supposedly shipped on April 3. I am concerned about the whereabouts of the package and the charges incurred without the item being received. I hope for a prompt resolution as it impacts my future purchases.

Order Confirmation Order #D01-[redacted]-[redacted] Hello Eric, Thank you for shopping with us. Amazon Appstore allows you to instantly download games and mobile apps to your device. You can manage your apps and devices linked to your account from Your Apps and Devices. Manage your apps and connected devices in Your Apps and Devices Order Details Order #D01-[redacted]-[redacted] Placed on Sunday, April 19, [redacted] FandangoNOW for Fire TV Amazon Appstore Sold by Amazon.com Services LLC Review this item $0.00 Item Subtotal: $0.00 Total Before Tax: $0.00 Tax Collected: $0.00 Grand Total: $0.00 Learn more about Amazon Appstore in Help. We hope to see you again soon! Amazon.com You can access your receipt or invoice by going to the Order details page. This email was sent from a notification-only address that cannot receive incoming email. Please refrain from replying to this message. This is the seventh time I received an email about an app that I didn't order at all. Please explain how this is happening. How can this be prevented?

As a long-time Amazon Prime member, I've had positive experiences shopping on the platform and spending a significant amount of money. However, recently I encountered an issue where an item was advertised as a pair in the picture but was actually just a single unit when I received it. This misleading marketing tactic left me feeling deceived and disappointed. I believe that such practices go against the fair treatment I have come to expect from Amazon. Moving forward, I hope that Amazon addresses this issue to ensure transparency and accuracy in their product listings.

I am experiencing three issues with my recent orders that I need assistance with. Firstly, upon checking the status of my order for 20 KF94 face masks placed on 4/2, I discovered it had been canceled without any explanation as to why. I am confused as I did not cancel the order myself and would prefer to receive the masks rather than a refund, provided the seller and products are reliable. Secondly, I have not received any updates on the two orders I placed with seller Buyer$World on 2/28 for Purell wipes despite contacting them multiple times. The lack of communication and tracking information is concerning, and I am eager to know the status of these orders. Lastly, I have repeatedly requested in delivery instructions for drivers to knock on my front door when delivering packages, especially for refrigerated Amazon Fresh orders, but this request has not been consistently followed. I have raised this issue with customer service before, but the problem persists, putting my packages at risk. Any assistance with these issues would be greatly appreciated. Thank you, Rebeca S.

I made an order (#[redacted]-[redacted]) on March 30, [redacted], for 4 bags of Scott's Weed and Feed fertilizer for my lawn. The order confirmation said I'd get it on April 17, [redacted]. On April 17th, I got an email saying my order was delayed. I was fine with the initial date, but finding out it was delayed on the same day is frustrating. There was no reason given for the delay or a new delivery date. I may cancel, but I'd like to know if it could arrive by April 24th before deciding. If not, I'll buy it elsewhere. I just want better communication. I'm asking for a new delivery date by April 21st. If I don't get one, I'll have to cancel. Thanks, Paul D.

I am experiencing difficulty with three disputed charges on my account with your company. This issue has caused delays in my credit card payments, resulting in a $[redacted] cut-off. Despite affirming that the charges were authorized, someone claimed otherwise. These charges were indeed approved, and I am frustrated considering the substantial amount I spend with your business. The cardholder in question was my grandmother, for whom I provided care for six years, holding power of attorney. Unfortunately, my father, seeking access to her finances, falsely accused me of misusing her cards due to her dementia. I made purchases for her over the last six years, including specialized undergarments, clothing, toiletries, and protective mattress pads. I insist on speaking with someone in account management to resolve this matter promptly. As a loyal Prime member who consistently pays bills on time, I deserve the courtesy of a phone call to address these baseless accusations affecting my reputation and relationship with your company. Your prompt attention to this situation is greatly appreciated. Thank you.

I urgently need face masks as a 78-year-old at high risk due to asthma, COPD, obesity, and heart issues. I'm alone and need masks for essentials due to state requirements. I ordered surgical masks promptly, but they're delayed despite being listed as available. I then ordered washable masks shown "in stock," only to discover a two-month delay after purchasing. Can you offer a genuinely available item for me to order? Currently relying on a makeshift tee-shirt mask, I appreciate any help. Thank you, Freeman H. (Prime member)

On Wednesday night, April 15, [redacted], I checked my email and was thrilled to see that my Amazon delivery was scheduled for Friday, April 17, [redacted]. Waking up early the next afternoon, I saw that my package was marked as "delivered to front door/porch." Excited, I rushed to the door, only to find nothing. Unable to reach Amazon's customer service due to Covid-19, I felt a mix of emotions. The USPS also claims they delivered the package, yet I have not received it. While I appreciate the effort of delivery workers during this challenging time, I still need my items or a refund from Amazon. It's frustrating not being able to reach customer service for assistance. Does anyone have suggestions on how to contact Amazon regarding this issue?

I have an Amazon Prime account based in the UK, but due to being stuck in Spain during lockdown, I encountered issues with my Prime membership on Amazon.Es. The website does not recognize my account, prompting me to purchase a new membership and charging me for deliveries that should have been free with my existing Prime account. I kindly request Amazon to sync my Prime membership across all platforms, including Amazon.Es, and refund the delivery fees they wrongly charged me as a non-Prime customer.

While enjoying Sunday dinner with my family, an Amazon Flex driver unexpectedly arrived and began taking photos of my home despite not having a delivery in my area. When I politely inquired about the pictures, the driver became confrontational and hostile. He finally confirmed he had taken a photo but became verbally abusive when I asked him to delete it. The situation escalated further when he threatened me in front of my daughter and fiancé, prompting me to involve the police. The driver's behavior was unprofessional and disrespectful, even towards the officer present. This incident has left me questioning why an Amazon driver would behave in such a suspicious manner and then turn aggressive when questioned. I believe it raises concerns about the individuals representing Amazon.