Amazon Customer Service Issues

I would like to create a new Amazon account for my new Apple iPad. I currently have an account on an older Samsung tablet under the email [redacted], which needs to be canceled as it's no longer valid. My new Amazon account will be under the email [redacted] I have already added my debit card for payments and hope everything is set up correctly for me to place orders. I am an Amazon Prime member and recently paid the monthly fee of $13.77 on April 14th. I am 75 years old and believe there is a senior discount, so I would like to apply for that. My debit card information remains the same, and I would appreciate your prompt response to my new email. Thank you. Sincerely, Ellen H. Richard.

I was connected with a company called Intellistruct to create a website for extra income. The site was supposed to redirect users to Amazon through a link for a small percentage of their purchases, but it has never functioned properly. I've been in touch with their representative, Terry J., at 1-[redacted], who occasionally calls claiming they are close to fixing it. However, now the link directs to eBay. I'm concerned if I will still be an Amazon Associate once it's working or if I'll be an eBay associate instead. I need assistance with this issue and would appreciate any help.

I am having an issue with UPS holding my orders, and I'm unable to reach them. Every time I call, I only get automated recordings before being disconnected. My previous orders using UPS Surepost were delivered successfully, but now they claim they can't locate my address. I ordered these items because I need them, and I've been trying all day to get more information about my packages. While Surepost typically involves USPS for final delivery, this time UPS didn't transfer it to the post office. I want my packages delivered as soon as possible. My Amazon shipping address is accurate. Thank you. Can Amazon assist by contacting UPS about this situation?

Hello, my boyfriend and I bought an 85-inch television using his credit card on my account last night. The reason for my contact is because my Amazon Prime account is now locked due to suspicious activity, which is incorrect as we made the purchase together. It's frustrating because I can't access my account to view the order or use my Prime benefits. I need to buy birthday gifts for family members and require access to my account promptly. Please unlock my Prime account.

Hello, my name is Grafton Haynes. I'm encountering issues with accessing my Prime videos on Amazon. My wife purchased a Kindle Fire and registered it in her name. When I tried to link her to my Prime service, my account defaulted to her email as if the Prime service belonged to her. Despite attempts to resolve this, the issue persists, and even when accessing it on our TV at home, the problem remains. Recently, Amazon's service stated that my Prime membership expires in August [redacted] and implied I'm no longer a member. Due to the current COVID-19 situation, contacting Amazon via phone has been challenging, and I've had difficulty reaching them at [redacted] or [redacted]-[redacted].

I have placed several orders recently and had to cancel some of them. I was informed that no charges would occur until the items were shipped. However, I noticed a charge of $[redacted].83 on my bank statement related to one of the canceled orders. After contacting customer support via email and phone, I was told there was a hold on funds until the order is completed. Despite spending the day trying to resolve this issue with my bank, they claim no involvement in the hold or charge. If this matter is not rectified promptly, I will have to escalate it to the fraud and theft department. The name associated with the charge matches the ones before and after, leading me to believe it is related to the same transactions. Kindly address this situation as the funds are essential at this time.

I have yet to receive the Dealight Disposable Face Masks (50 Count Package) that I ordered on 3/30/20. Despite the masks being currently unavailable on your site, they were plentiful when I made my purchase. The package, shipped with USPS and tracked under ID: [redacted][redacted][redacted], is now marked as potentially lost. The shipment's journey from Hebron, KY to Greenwood, IN and Carol Stream, IL seems convoluted, raising concerns about its handling. I urge you to reconsider your partnership with this company if they cannot guarantee timely deliveries or maintain transparency with customers. As the primary caregiver for my husband battling cancer, obtaining these masks promptly is crucial, and the current situation has left me extremely dissatisfied.

I am experiencing difficulties with sending emails and suspect unauthorized access to my account. Since this issue started, I have been unable to access my account. I received an email from customer service stating that my request has been escalated for review. Due to the ongoing problem, I am unable to use the provided contact phone number. I would appreciate it if my account could be temporarily closed until this matter is resolved. I am looking forward to your prompt assistance. Thank you. - MW

I received an incorrect product from my recent order. On March 18, [redacted], I placed order #[redacted][redacted] for 3 "Face Shield Clear with Ratchet Head Gear" from Hobart, with the product code [redacted]. Although I received two of the face shields, the third delivery (AWB [redacted]) contained [redacted] disposable face masks instead. After reviewing the delivery follow-up history, I noticed that the product consistently had the same tracking number JD[redacted][redacted]81 throughout. This leads me to believe that an error occurred at Amazon's facility, resulting in the wrong product being sent. I attempted to resolve this through the online help portal but could only find an option to return the entire order, not the specific incorrect item. Despite receiving an email from [redacted] confirming the return process, I am unable to select the incorrect product for return. I am willing to return the unwanted face masks in exchange for the correct face shield, but it seems Amazon's system does not accommodate this. I am seeking guidance on how to rectify this issue promptly. Thank you for your assistance. Sincerely, P.D.

Order #[redacted]-[redacted]. My son made a purchase of over $[redacted] for computer tower components using my Visa debit card. The order number is provided for reference. I authorized the transaction on my card. We are facing an issue with accessing his Amazon account due to requests for additional verification, specifically about the card ownership. Unfortunately, we are unable to reach Amazon for assistance. I am seeking a resolution for this matter. My name is Kathy Leigh Kapp, and I reside at [redacted] Apple St., Apartment [redacted], Lincoln, NE [redacted]. Please advise on the necessary steps to complete this order. Kindly contact me via email at [redacted] or by phone at [redacted]. Thank you.

I have had an Amazon Prime membership since it started. As a senior with a hearing impairment, I have never used the movie benefit that comes with Prime. Recently, my caregiver, a young man, requested to download the Prime Video app on his smartphone using my account. I only have a landline because I let him use a cellphone that I bought in May [redacted], which unfortunately got stolen. I cannot keep purchasing phones for him to lose, so he doesn't have one currently. My question is, since I do not own a smart TV or any other e-devices listed by Amazon, except for my laptop, which I use regularly, can he use my Prime Movie benefit on his phone without running up any charges on my account? Your timely and understanding response would be appreciated. Just to note, I live in the USA.

I have been an Amazon Prime member since it started. I am a senior with hearing impairments and have never used the movie benefit that comes with Prime. I currently have a caregiver, a young man, who asked to download the Prime Video app on his smartphone associated with my account. I only have a landline as I let him use a cellphone I bought in May, [redacted], which got stolen (I can't keep buying phones if he keeps losing them). I have a question and need a solution: Since I don't own a smart TV or any of the e-devices listed by Amazon, except for my laptop which I use all day, can he use my Prime Video benefit on his phone without the risk of incurring any charges on my account? Thank you for responding promptly and for your understanding. Note: I live in the USA.

My account has been locked due to fraud since January. After contacting customer service, I was informed to wait 30 days, which I have already done. The issue occurred when the wrong card, one belonging to my sister, was used to make purchases. I had two cards linked to my account; card number [redacted] was meant for my purchases. Unfortunately, someone on Amazon's end mistakenly used my sister's card, causing an overdraft in her account. I was unaware of this and only found out when she flagged it as fraud. Upon receiving an email from Amazon, I realized the error and promptly instructed Amazon to charge my card, number [redacted], for the purchases. However, they only deducted $[redacted].97 from my account, not covering all the charges. I am seeking assistance on resolving this issue and unlocking my account.

This is the second time I am seeking assistance regarding a credit charge on my credit card for an order I placed on April 14th. I ordered 2 packs of medical disposable face masks from Wandera Technology but received an email the next day stating the order was canceled due to a technical issue. I am requesting a refund of $53.14 to be credited back to my card. Money is tight given the current situation, and I hope for a prompt resolution to this matter. The order number is #[redacted]-[redacted], and you can reach me at [redacted] Thank you, Marie.

I received one carton of garment rack delivered yesterday. When checking the invoice online, it is indicated that there were two orders placed. However, I only received one box. I was expecting the second one to be delivered on May 3. I noticed that my refund from Ortho Feet has been reduced. I was charged for the extra garment rack and delivery, which was not part of my original order. I did not order a third garment rack. There seems to be a mistake in the charges. Also, I had a remaining balance on my Amazon gift card that has disappeared. I am unsure why the delivery was split since I ordered two racks. If there are additional charges for the second or third rack with delivery, please cancel them. I specifically ordered two garment racks to avoid extra delivery charges and I only require two racks. Kindly correct my order and reinstate my gift card balance. Thank you for addressing this issue promptly.

I received this message from a seller on Amazon called Curipeer regarding my order for LYYZU Face Disposable Masks. They explained that due to COVID-19, their city's logistics have been affected, and all parcels were returned to them. They are unable to provide a delivery time and are offering to cancel the order so I can purchase from another store. Your understanding is appreciated. Thank you.

I have concerns about the safety of items I've ordered from China. Today, I received a package of sanitize wipes that were clearly from China, as they were in Chinese packaging and then placed in an Amazon shipping container. Although the sanitize wipes were sealed and not leaking, the plastic packaging from China was wet to the point where moisture was dripping off it. I am worried about what the liquid on the package was and if it could pose a risk. I have cleaned everything thoroughly, sprayed with lysol, washed my hands, and wiped items with different sanitize wipes. I'm unsure about the safety of items coming from China in these uncertain times and wonder what measures Amazon is taking to inspect and ensure the cleanliness of packages before delivering them to customers. I heavily rely on Amazon for essential items during this pandemic and believe it's crucial to be cautious in this global environment.

I made an order on March 20 with Order ID [redacted][redacted]. A week ago, I contacted the seller through email to cancel the order because the item was taking too long to reach me. The seller mentioned that the item was already on the way, but I agreed to wait until April 20 before seeking a refund. However, yesterday on April 16, Amazon notified me that the item was delivered at 2 o’clock in the afternoon, but I never received it. I informed the seller today, April 17, and requested a refund due to the extended wait and non-delivery of the item. The seller responded that they are not liable for undelivered items. I am dissatisfied with this response and seek Amazon's assistance in resolving the matter since I could not reach Amazon's customer service by phone. As a loyal Prime customer, I request a resolution promptly. Thank you.

1) I received this email from Amazon: Hello Allan, We regret to inform you that your order [redacted]-[redacted] from 24Kupi has been canceled due to pricing errors made by the seller. You won't be charged for the canceled items as you are typically only charged when items are shipped. Please consider placing your order again on Amazon at a later time. If you have any questions about the cancellation, feel free to reach out to the seller. We apologize for any inconvenience caused. Below are the details of your canceled order for your reference. 2) I reached out to the seller stating: I informed either the seller or Amazon that on April 4, [redacted], there was a $1,[redacted].49 hold placed on my credit card, impacting my available balance. Only Amazon can release these funds. 3) The seller replied: Thank you for your message. The funds are being held by Amazon since the order was not shipped by us. In case they have not refunded you yet, you can contact Amazon directly. Due to the COVID-19 situation, our shipping was affected, and as there were delays, we canceled your order to prevent further issues. Sorry for any inconvenience, and we look forward to doing business with you in the future. 4) I am now seeking a way to have Amazon release the funds back onto my card. I searched their website but couldn't find how to request a refund for a canceled order initiated by them. If more details are needed, please let me know.

Order #[redacted] [redacted] I recently placed an order for essential items for my new home, and I was expecting to receive it in early May. I noticed some unusual activity with my bank regarding the payment of $[redacted].63 to your Seattle location. It seems that the amount was withdrawn and then deposited back multiple times without any explanation. I am concerned about why this is happening as all the items I ordered are marked as in stock. I have not received any communication from your end through phone or email regarding this issue. I have been a loyal Amazon customer for a long time with an active account. I urgently need these items for my home, and I hope we can resolve this matter promptly. Thank you for your assistance. Best, P. Sheets