Amazon Customer Service Issues

Yesterday, on April 12, [redacted], at 3:56 am, my Amazon account was transferred from my personal email to an unknown email without my authorization. I am concerned that my account has been compromised and would like to close it to prevent unauthorized access. I have noticed suspicious activity on my other accounts as well. I am troubled by the lack of security measures in place that allowed my account to be transferred without my knowledge to an account in America. I have contacted the authorities for guidance and they advised me to reach out to you to address this matter promptly. Please assist me in resolving this issue and provide more information on how this breach occurred. I would appreciate it if someone could contact me to discuss this further. You can reach me via my email at [redacted] or on my mobile at +44 7[redacted]83. Thank you.

While browsing on Amazon, I encountered a pop-up informing me of a purchase that I did not intend to make. Despite attempting to cancel it by clicking the 'cancel order' button, the site did not confirm the cancellation, and I now see a pending charge from Prime Video for $15.94 since this afternoon. I kindly request for the charge to be declined as I have not utilized or downloaded the content. Regrettably, I am currently unable to contact Amazon Customer Service for assistance. I would like to express that I am not equipped with the necessary hardware or software to view the movie, nor have I previously engaged in such services. My interest was solely in exploring the free offerings of Amazon Prime and a specific movie referenced in a lecture I had been listening to. Should you need to reach me, my phone number is [redacted]. If contacting, please leave a message to distinguish you are not a spam call. I sincerely appreciate your cooperation in resolving this matter promptly. As a senior relying on a fixed income and utilizing Prime for essential deliveries due to health concerns, every penny counts.

I received the digital Non-Touch Forehead Thermometer from Amazon, but it arrived with a defect. Despite following the battery installation instructions, the unit does not have power. I tried multiple sets of new batteries to no avail. The non-functioning thermometer needs to be refunded or replaced promptly. I initially ordered it in early March and only received it in mid-April. As a Prime customer, I expected better quality and service from Amazon. The current situation necessitates a working thermometer, and I hope to resolve this issue swiftly. Best, JD --- Subject: Return Requested for Order [redacted] Dear Xin Guan Yu Da Power, I recently submitted a return request for the Non-Contact Digital Infrared Forehead Thermometer I purchased from your Amazon Marketplace. The item is defective and does not function properly even with new batteries. I would appreciate a prompt resolution either by providing a working replacement or issuing a full refund. Your immediate assistance in addressing this matter is highly valued. Thank you, JD

In February, my Amazon account had fraudulent activity. Despite contacting the fraud division and explaining the situation, I still faced issues. Emails about payment problems and account suspension led me to contact Amazon multiple times, chasing updates that never came. The confusion continued with charges for an order placed prior to the fraud being repeatedly refunded and recharged on the same day. When inquiring about this, I was informed that my case was with an "account specialist" and no one could help further, claiming they were at the highest escalation level. Along with this, an unexpected switch from annual to monthly billing for my Prime membership left me unable to access my account for two weeks. The lack of resolution since February's incident, compounded by billing errors and access problems, has made this an ongoing frustration.

I reside in a complex with two buildings, each with identical unit numbers distinguished by South and North designations. Recently, I received a package from the concierge that contained two items I ordered and a book I did not. Upon inspection, I discovered the box was actually intended for a resident in the South building, while I am located in the North building. I am willing to return the book to its rightful recipient, but I am concerned about future deliveries potentially being misrouted. Additionally, I received Halls drops without anesthetic instead of the ones I ordered. My order number is [redacted]-[redacted].

I purchased Greatlizard 10 Rolls of Toilet Paper Soft Strong Tissue on Amazon on 3/14/[redacted] from the seller "Beauty of Love." A FedEx label was created on 3/17, but the package has not been transferred to FedEx by ACI Logistics in Englewood, CA. The seller's Amazon storefront link is not working, and attempts to contact the logistics company have been unsuccessful. Additionally, "Beauty of Love" has a poor rating. As a long-time Amazon customer since [redacted], I am requesting a refund as it appears the package is lost or missing, with no way to locate it. I urge Amazon to remove this seller and process my refund promptly.

Hello, I am reaching out on behalf of James V. at [redacted] Union Falls Rd, Au Sable Forks, NY [redacted]. Mr. V. recently received a 24 oz package of Shiloh Farms Organic Oat Bran with a shelf date of 07-20-[redacted]. As we are now in April, the shelf life is nearing expiration, and he is unable to use it after the date. The package remains unopened. Mr. V. is unsure of the process in this situation - will he incur any charges? Should he return the item? Can he receive credit? Due to technical issues, Mr. V. is currently unable to access emails, as his computer requires service from Frontier. Thus, he can't be reached at his email Jim and [redacted] For communication, please contact me directly, and I will relay your response to him. Your prompt assistance would be greatly appreciated. Thank you.

On 03/23/[redacted], I placed an order with Order #[redacted]-[redacted]. The package was marked as delivered on 04/10/[redacted]. I have tried contacting the third-party seller multiple times over 48 hours with no response. Attempts to secure a refund directly and through Amazon's A-Z policy have been unsuccessful. Discovering the seller's low 44% satisfaction rate raises concerns about Amazon's continued association with them. The prevalent issue seems to be non-delivery despite payment. The seller, boomprospect, claims a late delivery date of 05/01/[redacted] due to a wrong tracking number; however, I am only interested in a full refund. I urge Amazon to prohibit this seller from taking advantage of customers. Contacting Amazon directly is difficult during the Covid-19 situation, but I remain steadfast in seeking a refund.

I understand the frustration with the current customer service system during the pandemic. It can be challenging to resolve issues when only faced with automated recordings. I am currently on a 7-day trial but unable to cancel due to the lack of direct contact available. As someone who occasionally purchases from Amazon without having an account, the monthly membership fee is not financially feasible, especially with reduced work hours. A recent complication in updating my card's expiration date has made it impossible to log into my account. The inability to speak with a live representative makes canceling the trial difficult. Despite these challenges, I appreciate the product quality and efficient delivery services. If needed, I can be contacted at my email, [redacted], or on my mobile at [redacted].

I am reaching out concerning order #D01-[redacted]-[redacted]. My mother, Lenora Miller, who is 80 years old, did not authorize the purchase of 13 kindle books for $68.61. As she relies on a limited income from social security, unexpected charges like this could cause financial strain. Despite our attempts, we have been unable to cancel the order, and we urgently need your assistance to rectify this situation. Due to her inability to navigate the process independently, I am contacting you on her behalf. Please cancel the order, refund the debit card, and notify me, Adam Harmon, her son, once this has been resolved. You can reach me at [redacted] or [redacted] Thank you.

Regarding Order #[redacted]-[redacted], I am reaching out for help with an issue involving RCA. Over the past four days, I have been attempting to make a warranty claim with RCA with no success. They continue to provide me with phone numbers and links that lead to dead ends, each time pointing me to another contact. I understand this may not be your responsibility, but I am seeking assistance in reaching a real person who can provide support. I have an extended warranty but realize the factory warranty is still valid. Any guidance or a direct point of contact at RCA that can truly assist me would be greatly appreciated. Thank you for any help you can offer.

I have encountered issues with ordering food for delivery multiple times. Even after going through the entire process, selecting a delivery time slot, and proceeding to payment, I was redirected to the choose delivery time and date screen with no slots available. This has happened repeatedly, including when I tried to schedule a 9:00 p.m. delivery from your Bethesda, MD store twice. When I contacted the store, they mentioned they do not handle deliveries and could not provide an explanation. I have successfully received deliveries from this store before. Your assistance in resolving this matter would be greatly appreciated. Thank you, Nancy E.

I encountered an issue with my Amazon Prime account due to a recent change in user IDs. My wife was the primary account holder, and I was listed as the second adult in "manage Household." However, with the switch from the old Time Warner user IDs by Spectrum, my login credentials became invalid during the set up of a new Toshiba Fire TV. In an attempt to resolve this, I unwittingly created a new account with my current user ID, causing duplication of accounts for the same service shared with my wife. After failed attempts to merge the accounts, including suggestions to cancel either account or wait six months to reinstate, we are at an impasse. Seeking a solution, I have found myself in a predicament and require assistance to untangle this situation promptly. Kindly reach out to me at [redacted] or contact my wife, Kathleen, at [redacted] for any guidance that could help resolve this matter efficiently.

I am writing to report an issue I encountered with an Amazon delivery. The delivery driver mistakenly gave my package to a neighbor, which was confirmed in my email notice with the tracking number TBA[redacted]00 on April 8, [redacted]. I estimate a loss of $25.08 for the clock I ordered and an additional amount for the ASURION insurance. I am disappointed as I believe the driver's error resulted in this situation. I am reachable at [redacted], and the Amazon order number is [redacted]-[redacted]. As a responsible customer who is always available at home, I've never missed a UPS delivery before. I am seeking full compensation for this oversight. Thank you for addressing this matter promptly. - Joseph W Zinn

About a week ago, I ordered an SLX DC fishing reel with a delivery date of the 14th. When I arrived home on the 13th, I checked the order status and it showed delivered. Around 7:30 to 7:45, I looked in my yard and mailbox but found nothing. I attempted to contact Amazon and FedEx, and was provided with a case number: [redacted]. The FedEx representative mentioned they would call me back but hasn't done so yet. I have made purchases from Amazon previously without encountering such an issue.

Hello, I am experiencing issues logging into my account under the email [redacted] Despite multiple attempts, I am not receiving the OTP they claim to send to this email address. Additionally, my account linked to my mobile number [redacted] [redacted] [redacted] has not been validated. When attempting to resolve this, I receive a message stating there have been numerous login attempts, even though it has only been me trying. I have an old account connected to a different email, but unfortunately, it is tied to a non-functional laptop. I would appreciate any assistance you can provide. Thank you.

I recently ordered a pool pump and filter from Pool Supplies Superstore on March 14th. Unfortunately, the package arrived today, May 15th, in an opened and damaged condition. Despite numerous attempts to reach out to customer service, I encountered unhelpful responses which led me to request a refund and return the product. I then decided to purchase a replacement from Pinch-A-Penny, resolving the issue promptly. Unexpectedly, the original order that was presumed lost arrived at my door last night, following a confusing process. As someone with health vulnerabilities during the COVID-19 pandemic, the repeated mix-ups and delays have been frustrating. While I appreciate the refund received, I am now facing the dilemma of what to do with the extra pump and filter. This experience has made me hesitant to make future purchases from Amazon.

I am having a billing issue with my Amazon Prime account. Several months ago, I contacted customer service regarding being billed for two accounts. After receiving some credits, I was informed that one account would be removed. Since I am not very knowledgeable about computers, I asked my children for help. Despite their efforts, I am still being charged for two Amazon Prime accounts each month. Due to the pandemic, the service number is unavailable, but I still need assistance in resolving this issue and receiving a refund. My children have changed the active Prime account to be billed annually under [redacted], and I have received a confirmation email for this change. The problematic account is associated with [redacted], which bills on the 16th of every month. This account is inactive, and I never linked my cellphone to it. I would appreciate help deactivating this account and possibly receiving a refund. There has been no activity on that account if you review it. For further communication, please reach me via email at [redacted], and my cellphone number is available under that account if needed. Thank you. Rose

I bought three bedsets from Bedsure on Amazon. The twin set never arrived, only the two queen sets did. Due to COVID restrictions, we couldn't go to our vacation home, so a friend shipped the items to us. The size of the package delivered for the two sets suggests it couldn't have contained all three since they come in tightly rolled boxes. I tried resolving the issue through chat with Prakhar and then another representative whose name started with "C," but each conversation ended abruptly. Now when I attempt to access chat, a pink bar with the message "We hit a snag with chat" appears. I scheduled a call, but due to poor reception in our remote log home, Eddie couldn't hear me. Hoping for a resolution through this channel.

My order was scheduled for delivery today, 4/15/[redacted], but it arrived early on 4/14/[redacted]. Unfortunately, nobody was home when it was dropped off at my door instead of being taken to the leasing office as instructed. The package was then stolen. I am requesting a replacement from the company due to the negligence in handling my delivery instructions. Despite setting clear directions in my account to deliver packages to the leasing office, this was not followed. I have confirmed with the leasing office that they do not have my package. This was an item for my son, and now he is left without it. Please contact me at [redacted]. The delivery was made by Amazon.