Yesterday, on the ** April **** at **:**am My amazon account was transferred from my pe...

GetHuman-davidtou's customer service issue with Amazon from April 2020

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The issue in GetHuman-davidtou's own words
Yesterday, on the ** April **** at **:**am My amazon account was transferred from my personal email to another email that I have not seen before without my knowledge. This leaves me to think that I have been hacked and I would like to close off the account to prevent these hackers from shopping with it in the future if they decide to. It has also come to my attention that these hackers are also going after my other accounts so the faster the account can be shut down the better. I would also like to speak with someone personally about how my account could be swapped without my knowledge to an account in America without any means to counteract this after it has gone through. Other services have asked me whether or not it was me that has changed the account and if it was not, please click on a link to stop this action and change the password or shut down the account. I am disgusted and upset that with all the security you claim to have, my account was still easily changed and I did not receive any notification to ask if it was me and what reason would I have to switch my account to America with everything I have bought using the UK amazon. I have spoken to the police and they have informed me to try and get this sorted out with you first as nothing was ordered on the account YET and an account should not be this easily changed.**Again, I would like to get in contact with someone personally about this situation. Please contact me on my email or my phone number(which are only for MY use)**Email: DavidT*****@***.com**Mobile: *** **** ********The Email my amazon account was transferred to is: DavidT*****@***.com

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Customer service issue
Reported by GetHuman-davidtou
Apr 13th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 55245 others
0 customers following this

Timeline

GetHuman-davidtou started working on this issue
Apr 13th 11:14am

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