Amazon Customer Service Issues

Good morning! I've noticed that there is a list tracking the times you've inquired about the issue. Unfortunately, the problem has not been resolved yet. When contacting, I only receive a recorded message followed by disconnections. The live chat feature is also non-functional. The root of my issue is that the love seat back does not properly fit. The furniture manufacturer points to Amazon as the responsible party. I invested over $[redacted] in patio furniture, yet I'm unable to find assistance in rectifying this. Upon receiving the package, everything was well-protected except for the back piece. It seems too large. I unboxed it on March 20th and attempted assembly on the 24th. Any help would be greatly appreciated.

I received a call from Amazon on April 6 regarding my order of 10 masks. Even though I hadn't received the masks, the representative assured me they could expedite the delivery within 48 hours. After verifying my information, I mentioned that I had ordered the masks last month with delivery dates of May 5th and May 25th. Surprisingly, when checking my bank account for a missing payment, I discovered three unauthorized charges from Amazon totaling $[redacted]. As a retired 76-year-old, this unexpected expense is worrisome as it will lead to a negative balance. I've attempted to contact my bank and Amazon Customer Service without success. I'm seeking assistance to resolve this issue promptly.

I ordered 5 boxes of clipboards, but they all arrived in one box, which was too small for my needs. I printed the return label and dropped them off as instructed. However, Amazon is saying only 3 out of the 5 boxes have been refunded, and they are threatening to charge me for the other 2 if not returned by April 12. I returned all 5 boxes in the original shipping box with one box containing 5 smaller boxes. I don't have the missing boxes and would like to be refunded for all of them.

I purchased a pair of Minnetonka Wm. Kilty Moccasins on 11-26-19 and my order number is [redacted]-[redacted]. I had a previous pair from Minnetonka that lasted me about 4 years, so I ordered the same model from Amazon in November. Unfortunately, the stitching on both moccasins has worn out in less than 4 months in the same spot - the top inner aspect of the moccasins, creating a hole where my toe sticks out. They have become uncomfortable and show poor workmanship. Though this issue started a month ago, I got sidetracked due to the COVID-19 pandemic. I understand I am past the refund or replacement date but wanted to inquire if there is any possible solution as this is not regular wear and tear. I appreciate your understanding and support during these demanding times. Thank you. Vickie S. [redacted] [redacted] Clover Ridge Circle Castle Rock, Co. [redacted]

I was charged for a Prime membership without requesting it. It seems that when I transitioned from the IT department to the Engineering division within the same company, my IT Prime benefits were terminated, and now I order through the Engineering part of the company, Morrison-Maierle, Inc. Could you please refund my account the $[redacted].00? Would it be possible for the company to include me in their Prime membership under the Engineering division? My name is Verna Kroll-Crane, and the last 4 digits of the card used are [redacted]. Your guidance on this matter is appreciated. Thank you.

I am quite frustrated and let down by the condition in which my recent order arrived. I had purchased the Crave Box Care Package for an elderly family member in quarantine, and the outer presentation box was part of the intended display. The Amazon description explicitly states, "The crave box mailer is closed, sealed, and packaged inside of corrugated, kraft, shipping box for extra protection." However, when the item was delivered, it lacked the outer protective box, had a mailing label haphazardly placed over the cravebox design, and appeared soiled and crushed. Spending $25.45 on this was a complete waste as I cannot gift this damaged package. The packaging did not meet the standards as described on Amazon and is unacceptable. I am disappointed that this item cannot be returned. The order number is [redacted]-[redacted].

I received my item this weekend and was disappointed to see that almost half of the pet shampoo had leaked from the bottle, causing a messy opening of the box. The bottle was placed in a plastic bag, but that didn't prevent the leakage into the box. The package seemed like it had been opened and resealed by the delivery people as it was not securely sealed upon receipt. I lost a significant amount of the product due to this issue. I would appreciate a refund, but due to current restrictions in my area (living in a coronavirus epicenter), I am hesitant to go out and return the item. I believe I should be refunded considering the mess and the product loss. Thank you for your understanding, and I am looking forward to your response.

Hello, I want to report that an attempt was made to collect the package on April 6th, even though it has been sitting by my front door since April 5th and I have been at home. The carrier supposedly has my phone number but didn't contact me. I am awaiting information on when the package will finally be picked up. Thank you, B. Wickes As of 1:47 PST, the package is still at my doorstep. Return Shipment Details: - Carrier: UPS - Tracking Number: 1Z55AY[redacted]02 - Status: Pickup Attempted - Return Authorization: D2WFn5njRRMA - Destination: LAS VEGAS, NV, US To track the package: - Apr 6, [redacted], 11:24 AM, Sacramento CA US: Pickup attempted - package not ready - Apr 5, [redacted], 06:06 PM, US: Package has been shipped Thank you.

On February 4, [redacted], I made a purchase of JBL headphones, which I received on February 7, [redacted]. Despite my efforts to return the item between March and April [redacted], I encountered difficulties due to the challenges of reaching Amazon's customer service during the recent virus outbreak. While I am aware of the 30-day return policy, I need to emphasize that this particular pair of headphones did not meet the quality standards I have come to expect from JBL products. The headphones I received were noticeably flawed, demonstrating significant technical issues that appear to stem from manufacturing defects. The noise cancellation and bluetooth features have not been functioning properly since I unboxed them. These malfunctions were not reflective of the premium quality associated with JBL products at this price range. Given that the item did not match its description on Amazon, and considering the success I have had with previous JBL purchases, I am deeply disappointed with this recent experience. Should returning the item not be a viable option, I kindly request a full refund for this unsatisfactory product. Thank you for your attention to this matter, and I await your prompt response.

I need assistance with returning a product that was overpriced. I tried to return it on Amazon, but it's not eligible. Amazon claims full responsibility for the order but has not communicated or refunded me yet. I can't reach customer service. The product is unopened, and I want a refund since it's now priced at $5 instead of $13. Here is my exchange with the seller. On Wednesday, March 18, [redacted], 4:08 PM, Amy wrote: How can I return this product and get a refund? The word "case" was in the description, which may have caused confusion. Please advise on how to return it. Thank you, Amy Penney

Hello, I am Juanita Webb. Today, I received my Amazon order containing prime pantry items with the order number [redacted]-[redacted]. In this delivery, I encountered a minor issue. Although the barbecue chips were intact, the bag of sour cream and onion chips was torn open, most likely due to being tightly packed. Unfortunately, I had to discard the damaged chips. If possible, I kindly request a replacement bag of chips. In case the item is no longer in stock, I would appreciate a refund of the $2.98 purchase price credited back to the original payment method. Please contact me via email at [redacted] to address this matter. I appreciate your prompt attention and assistance. Thank you, Juanita.

Hello, I recently bought lancets and test strips for my ketone monitor but found them ineffective. I'm trying to return them, but I can't easily get to a UPS store due to my location. I usually use a drop-off store, but they're closed now. Can you assist me in obtaining a return label, so I can return these items? I tried to do it myself by generating a return code barcode, but I can't access a printer. I purchased the Keto Mojo test strips on 4/4/[redacted] along with the LotFancy Blood Lancet. My name is Brenda W. Thank you for your help.

I'm reaching out after numerous frustrating chat sessions with Amazon regarding Order # [redacted]-[redacted]. Placed in March for urgent internet needs due to an ISP change for my son's schoolwork, the overnight delivery never arrived. Despite assurances of a card refund, it was processed as a gift card balance. The ensuing confusion, multiple agents, and contradictory explanations have left me at a loss. Even after a lengthy chat with a supervisor, Bryant, the resolution seemed unclear. The inconsistent responses from agents not adept in English have me exasperated. Why should I be held accountable for this chaos while receiving conflicting instructions and remedies? The added confusion over a courtesy credit and subsequent demands for reimbursement only compound the issue. I question Amazon's customer service setup and the incoherent handling of this matter. Thank you for addressing these concerns. - C.G.

Hello from Amazon, We weren't able to verify some details about your Amazon account, so we have placed it on hold until further confirmation. Please confirm your address information by providing a recent bill (like a utility or phone bill) displaying your name and address. If the payment method belongs to someone else, kindly submit bills for both parties. Please verify your information promptly to remove the hold. If you don't respond within 2 days, your Amazon account will be suspended. Apologies for any inconvenience. Thank you for your cooperation with our security procedures. Looking forward to your prompt response. Best regards, Amazon

I am looking to purchase a new iPad as my current one has been damaged. I need it mainly for listening to audiobooks instead of reading due to my vision issues. Could you recommend a model that caters to this specific need? Can I order it directly from Amazon? I am concerned about delivery since my house does not have a mailbox; will it be possible to ship it to my town's P.O. Box instead? - Deborah B. (84)

I urgently need to update my payment information to resolve a dispute and unlock my account. Unfortunately, I am currently locked out of my account and unable to access it to provide the new card details. My daughter, who has special needs, relies on her tablet daily, and it is crucial that I regain access soon. Despite multiple attempts to contact customer service, all phone numbers seem to be out of service, leaving me unable to resolve this issue. Any assistance would be greatly appreciated.

On April 8th, today, I purchased 2 PlayStation Store gift cards, one for $10 and the other for $25. The first two arrived without any issues. However, when attempting to buy a third card for $[redacted], it was not delivered to my email. I received an email from Amazon stating my orders and account were suspended due to unusual activity. Following their instructions to verify my payment, I provided the necessary information, but they were unable to verify it. Now, when I try to follow the on-screen instructions again, there are no options after entering my password except for a message saying they will review my information and respond within 24 hours. I am unsure how to proceed if the website does not allow me to provide further information.

Yesterday, I bought a bottle of Nutricost Vitamin C 1,[redacted], [redacted] caps online and was charged $21.64 on my credit card ending in [redacted]. Due to a fraudulent activity, I had to change my card, and the last four digits are now different. I tried to update this new card information on my Amazon.com account, but it's not reflecting the changes. Can an agent assist me in updating my payment information so I can receive my order? Thank you for your help. Dimitri C&G Stoupis

Dear Sir/Madam, I purchased these gloves on Amazon with the expectation of a safe and prompt delivery. However, upon ordering, there was no indication that they would be sent from China and are Chinese-made. I prefer not to buy products from China due to safety concerns with the materials used and the extended shipping times. With the ongoing pandemic, I am particularly cautious about receiving items from China. I attempted to contact the seller upon receiving the shipping notification to request a cancellation and refund but did not receive a response. As the product's origin and shipping were not disclosed accurately, I am requesting a refund to my Amazon credit card. I would appreciate knowing the timeline for this refund, as I am uncomfortable with and hesitant to accept a product from China. Yours sincerely, A.

I am attempting to arrange grocery delivery for a 94-year-old gentleman in Pacific Palisades, California through Amazon Fresh. I am eager to secure a delivery slot for this Saturday. However, despite Amazon Fresh checkout indicating that slots will become available during the day, I have been unsuccessful in finding any available slots upon repeated checks. I am uncertain whether this information is accurate or if it may be an error. I hope to avoid wasting time repeatedly checking if there will not actually be slots available for Saturday.